Current Jobs at Alfa Laval

About the role :

• The mission of an Order Handler is to provide a superior experience to our customers by successfully managing the end-to-end customer orders to Invoice. The role will be responsible for execution of the orders right from placing orders with our supply center through the product delivery to invoicing. The role includes other functions like expediting, engaging with the customer & logistics partners, preparing documentation for LC, Certificate of Origin, legalization, internal administration, payment follow up etc. The candidate will achieve his / her objectives based on profound experience in logistics, customer service and planning & organization. The position requires teamwork between internal and external sales teams with the aim to enhance overall Customer experience.

Key Responsibilities & Objectives:

• Ordering: Verification of commercial terms and conditions in the offer, customer P.O, handover etc. Ensure orders are booked with the required documents and approvals as per company guidelines. Use multiple web-based order & design tools to process orders. Communicate with factory and the customer on confirmation & updates on the delivery.
• Expediting: Coordination of orders with factories/suppliers to ensure committed delivery dates. Communicate with the customer on giving updates. Timely escalation and resolution of issues arising during order handling processes. Proactive planning of logistics like pre- booking, preparation of documents etc.
• Delivery: Confirmation of the shipping arrangements, coordination with freight forwarders to arrange shipments from factories worldwide in compliance with country regulations, prepare documentation, maintain records, and coordinate logistics for international air, sea and land freight transactions- ordinate with the customer for a smooth delivery. Manage the logistics documentation and other commercial documentation including LC and guarantees.
• Invoicing: Collect & verify the supplier invoices, manage the post delivery commitments on documentation externally and internal. Issue Customer invoices with needed documents. Validate shipment terms of Letter of Credit to ensure seamless transaction including all documentation required.
• Develop intra organizational network to ensure smooth and timely execution of Customer orders.
• Post-delivery logistics claim management.
• Keeping accurate order data in ERP system
• Close communication with Customers
• Respond to a variety of inquiries from internal & external Customers regarding product availability, cost, lead time, transportation, and delivery.
• Solve problems; provide reliable/dependable information to other departments to assist them in supporting Customers requirements.

Who are you?

• Bachelor’s degree, and logistics background is an advantage.
• At least 6-7 years of experience, such as customer service or order handler, in a -foreign invested manufacturing company.
• Good English skill both oral and written.
• ERP relevant system experience is a plus. Experience with Scala ERP is plus
• Customer Orientation and good execution.
• Strong commercial & Incoterms knowledge
• Ability to work on own initiative, handle high volume of orders and manage multiple tasks simultaneously.
• Be open and communicative.
• Have high integrity.

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The position / About the Job:

• Responsible to execute and monitor the Order to Invoice process for Standard / Service Orders, from order acceptance to final delivery and invoicing. The position has a strong demand to have a customer first mindset, willingness to be a part of our digital transformation and sustainability journey. The position is based in South Africa functionally reports to the Team Manager, Customer Support, Energy Division, MEA Region.

Key Tasks and responsibilities:

Job Description

• Own, Execute and Manage the order processes (order to Invoice) via ERP System (iScala).
• Place orders to internal factories and external suppliers.
• Order Booking in ERP system, receiving acknowledgment from factory and providing order acknowledgment to customers.
• Follow up & co-ordinate to ensure delivery is done in line with the incoterms, delivery time and agreed costs.
• Timely escalation and resolution of issues arising during order handling process.
• Handle Import, export documentation and logistics requirements.
• Order backlog and goods movement inventory follow up.
• Timely Invoicing once delivery obligations are met.
• Ensure customers are always informed on the order status and respond to customer queries promptly.
• Ensure compliance to standard business processes throughout order execution process.
• Develop intra organizational network to ensure smooth and timely execution of customer orders.
• Effectively communicate with factories, suppliers, and other stakeholders within and outside the organization.
• Should be able to work under pressure, collaborate with different stakeholders and prioritize customer needs according to changing business objectives.
• Owner of internal compliance process - Reviewing customer’s Purchase order and our offer to check and find if any gap or non-compliance.
• Being the single point of contact to the Customer and accomplishing the business goals in terms of cost, time & quality taking support from internal stake holders.
• Updating BU managers about order status on monthly basis and highlighting issues like payments and delays and to customers as well.
• Invoicing and submission of supporting documents as per PO requirements
• Handling Logistics / order administration – Review and finalization of shipping documents.

Who you are?

• As a person, you are customer oriented, a team player, outgoing, proactive with a willingness to learn & collaborate with associated stakeholders. You are structured in your approach & comfortable with working on multiple overlapping assignments. You have a discerning eye for the details as well as able to have a holistic view of the situation.

Educational Qualification

• Commerce Graduate/Diploma/Business Administration with knowledge in supply chain, logistics

Experience

• 2-4 years

Base Location

• Johannesburg

Why should you apply?

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day.

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The position / About the Job:

• Responsible for managing and developing Sales channels (for example Distributors, Integrators, System Builders, Service Channels, Representatives or Agents).

Key Tasks and responsibilities:

Job Description

• Scout and Identify New Partners: Proactively search for and evaluate potential partners in target countries, following the Way-To-Market (WTM) strategy.
• Generate Market Insights: Gather and analyze market intelligence for the Business Unit (BU), including conducting in-person meetings with customers to understand market dynamics.
• Bridge Between Partners and Internal Teams: Facilitate onboarding of new partners and support business activities (including sizing), acting as the liaison between partners and internal BU teams.
• Build and Maintain Customer Contacts: Develop direct relationships with customers to gain insights into distributor networks across Africa, including those of competitors and complementary products.
• Consistent Regional Follow-Up: Maintain regular communication and follow-up with partners and customers to develop opportunities and drive business growth.
• Opportunity Development: Identify and nurture business opportunities within the region.
• Support Partner Enablement: Assist in organizing and delivering training sessions or workshops for partners to ensure they are well-equipped to represent the company’s products and services.
• Monitor Partner Performance: Track and report on partner performance metrics, providing feedback and recommendations for improvement.
• Assist with Marketing Initiatives: Collaborate with the marketing team to support partner-related campaigns, events, or promotional activities.
• Maintain CRM Data: Ensure all partner and customer interactions are accurately recorded and updated in the company’s CRM system.
• Stay Updated on Industry Trends: Continuously monitor industry trends, competitor activities, and emerging technologies relevant to the business.

Who you are?

• As a person, you are customer oriented, a team player, outgoing, proactive with a willingness to learn & collaborate with associated stakeholders. You are structured in your approach & comfortable with working on multiple overlapping assignments. You have a discerning eye for the details as well as able to have a holistic view of the situation.

Educational Qualification

• Engineering/Diploma (Mechanical/Chemical), MBA is preferred

Experience

• 1-2 years

Base Location

• Johannesburg