Order Handling Intern at Alfa Laval

The position / About the Job:

• Responsible to execute and monitor the Order to Invoice process for Standard / Service Orders, from order acceptance to final delivery and invoicing. The position has a strong demand to have a customer first mindset, willingness to be a part of our digital transformation and sustainability journey. The position is based in South Africa functionally reports to the Team Manager, Customer Support, Energy Division, MEA Region.

Key Tasks and responsibilities:

Job Description

• Own, Execute and Manage the order processes (order to Invoice) via ERP System (iScala).
• Place orders to internal factories and external suppliers.
• Order Booking in ERP system, receiving acknowledgment from factory and providing order acknowledgment to customers.
• Follow up & co-ordinate to ensure delivery is done in line with the incoterms, delivery time and agreed costs.
• Timely escalation and resolution of issues arising during order handling process.
• Handle Import, export documentation and logistics requirements.
• Order backlog and goods movement inventory follow up.
• Timely Invoicing once delivery obligations are met.
• Ensure customers are always informed on the order status and respond to customer queries promptly.
• Ensure compliance to standard business processes throughout order execution process.
• Develop intra organizational network to ensure smooth and timely execution of customer orders.
• Effectively communicate with factories, suppliers, and other stakeholders within and outside the organization.
• Should be able to work under pressure, collaborate with different stakeholders and prioritize customer needs according to changing business objectives.
• Owner of internal compliance process - Reviewing customer’s Purchase order and our offer to check and find if any gap or non-compliance.
• Being the single point of contact to the Customer and accomplishing the business goals in terms of cost, time & quality taking support from internal stake holders.
• Updating BU managers about order status on monthly basis and highlighting issues like payments and delays and to customers as well.
• Invoicing and submission of supporting documents as per PO requirements
• Handling Logistics / order administration – Review and finalization of shipping documents.

Who you are?

• As a person, you are customer oriented, a team player, outgoing, proactive with a willingness to learn & collaborate with associated stakeholders. You are structured in your approach & comfortable with working on multiple overlapping assignments. You have a discerning eye for the details as well as able to have a holistic view of the situation.

Educational Qualification

• Commerce Graduate/Diploma/Business Administration with knowledge in supply chain, logistics

Experience

• 2-4 years

Base Location

• Johannesburg

Why should you apply?

• We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
• Exciting place to build a global network with different nationalities to mingle and to learn.
• Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day.