Manager - Business Intelligence and Analytics.Enterprise Business Unit at MTN

Job Description

• The Manager, Analytics is primarily responsible for driving the implementation of advanced customer analytical practices that are required to enable MTN SA to be the market leaders in value propositions, GTM markets strategies, and end–to-end customer value.

Responsibilities
Driving Profitable Growth for MTN Business (Sales Enablement)

• Drive adoption/usage of Sales Force tool by Sales Community, for all pipeline capturing, management, tracking.
• Administration and management of Sales Force tool (lead/pipeline management tool), to enable Sales community
• Manage execution and adherence to sales pipeline and sales leadership methodology
• Manage delivery of sales forecasting reporting
• Drive performance management reporting of sales activity for the whole EBU Sales Personnel to ensure all Sales Personnel perform in accordance with targets for the year. 
• Drive pipeline data accuracy and high quality standards

Business Analytics, Insights and Reporting

• Manage and produce weekly/monthly sales forecasts against required budgets
• Ensure Data compliance and competence 
• Produce Sales reports to meet the management required of the different channels
• Assess pipeline strength against budget
• Assist with definition of possible tactical incentives and commercial promotions to ensure proper pipeline achievement across channels
• Propose possible leads generation to sales community through cross-sell/up-sell activities. 
• Maintain and publish Sales Wins in line with internal processes (weekly/monthly/quarterly)
• Migration of all ICT (and/or mobile, non-core) KPI’s data to EVA platform to ensure consistent, streamlined reporting of ICT (and/or Mobile, Non-Core) base management
• Monitor and report on Mobile, ICT, Non-Core base management (inflow, outflow, renewals, Out of Contract management), through Powerbi platform
• Run and provide insights around sales activities and possible sales improvement interventions
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry, to improve EBU sales activity
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Ensuring a culture of Operational Excellence

• Manage and execute the right forecasting and reporting processes and procedures across the business
• Drive and ensure that a process is in place for seamless handover between all divisions and Sales Forecasting and Remuneration

Instilling appropriate Employee Excellence 

• Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours
• Lead to ensure that the MTN Business Sales Enablement, Forecasting & Reporting environment is the best place to work
• Drive to improve employee engagement through the GCA
• Ensure the attraction, development and retention of Sales Enablement, Project Management and business analysis talent
• Ensure a culture of continuous evaluation and improvement
• Drive a culture of high performance, accountability and consequence management

Ensuring appropriate Governance and Control measures 

• Ensure internal data compliance controls are in place around ICT,Mobile,Non-Core reporting  
• Drive the Implementation of proper controls and processes to minimise revenue leakage (lead>pipeline>order>biling)
• Maintain controls around pipeline account ownership and management.

Qualifications
Education:

• Matric
• Minimum 3 year Degree / Diploma in Data Science; Information Technology; or similar qualification

Experience:

• This position requires previous business intelligence experience (minimum 5 years), with emphasis on large scale transformation initiatives. The role also requires good understanding of business intelligence, analytics, reporting and leading edge solutions, its lifecycle – from discovery, design, development, deployment and support – and have proven leadership or managerial role of such solutions
• Experience working in a medium to large organisation
• Experience working with Business Intelligence systems (coding, data science etc)
• Previous Telecommunication experience advantageous

Apply Before: 06/26/2025