Active Jobs at MTN

Job Description

• The Manager, Analytics is primarily responsible for driving the implementation of advanced customer analytical practices that are required to enable MTN SA to be the market leaders in value propositions, GTM markets strategies, and end–to-end customer value.

Responsibilities
Driving Profitable Growth for MTN Business (Sales Enablement)

• Drive adoption/usage of Sales Force tool by Sales Community, for all pipeline capturing, management, tracking.
• Administration and management of Sales Force tool (lead/pipeline management tool), to enable Sales community
• Manage execution and adherence to sales pipeline and sales leadership methodology
• Manage delivery of sales forecasting reporting
• Drive performance management reporting of sales activity for the whole EBU Sales Personnel to ensure all Sales Personnel perform in accordance with targets for the year. 
• Drive pipeline data accuracy and high quality standards

Business Analytics, Insights and Reporting

• Manage and produce weekly/monthly sales forecasts against required budgets
• Ensure Data compliance and competence 
• Produce Sales reports to meet the management required of the different channels
• Assess pipeline strength against budget
• Assist with definition of possible tactical incentives and commercial promotions to ensure proper pipeline achievement across channels
• Propose possible leads generation to sales community through cross-sell/up-sell activities. 
• Maintain and publish Sales Wins in line with internal processes (weekly/monthly/quarterly)
• Migration of all ICT (and/or mobile, non-core) KPI’s data to EVA platform to ensure consistent, streamlined reporting of ICT (and/or Mobile, Non-Core) base management
• Monitor and report on Mobile, ICT, Non-Core base management (inflow, outflow, renewals, Out of Contract management), through Powerbi platform
• Run and provide insights around sales activities and possible sales improvement interventions
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry, to improve EBU sales activity
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Ensuring a culture of Operational Excellence

• Manage and execute the right forecasting and reporting processes and procedures across the business
• Drive and ensure that a process is in place for seamless handover between all divisions and Sales Forecasting and Remuneration

Instilling appropriate Employee Excellence 

• Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours
• Lead to ensure that the MTN Business Sales Enablement, Forecasting & Reporting environment is the best place to work
• Drive to improve employee engagement through the GCA
• Ensure the attraction, development and retention of Sales Enablement, Project Management and business analysis talent
• Ensure a culture of continuous evaluation and improvement
• Drive a culture of high performance, accountability and consequence management

Ensuring appropriate Governance and Control measures 

• Ensure internal data compliance controls are in place around ICT,Mobile,Non-Core reporting  
• Drive the Implementation of proper controls and processes to minimise revenue leakage (lead>pipeline>order>biling)
• Maintain controls around pipeline account ownership and management.

Qualifications
Education:

• Matric
• Minimum 3 year Degree / Diploma in Data Science; Information Technology; or similar qualification

Experience:

• This position requires previous business intelligence experience (minimum 5 years), with emphasis on large scale transformation initiatives. The role also requires good understanding of business intelligence, analytics, reporting and leading edge solutions, its lifecycle – from discovery, design, development, deployment and support – and have proven leadership or managerial role of such solutions
• Experience working in a medium to large organisation
• Experience working with Business Intelligence systems (coding, data science etc)
• Previous Telecommunication experience advantageous

Apply Before: 06/26/2025

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Job Description
Mission

• To formulate the strategy for 3rd party and partner ICT services (Managed Networks, Cloud, Security, IoT, Unified Communications ICT platforms, applications) and associated business processes to support Enterprise, Digital and Wholesale business unit.
• Assist the business units to engage customers at executive level to develop customer strategy and business cases for ICT products.
• Provide strategic input in compiling the end to end fulfilment (FAB) for ICT products.
• Manage and provide oversight for the implementation all 3rd party and partner ICT solutions.
• Manage the planning and billing for all 3rd Party and partner ICT solutions.
• Plan, order and track delivery of all..
• Ensure suppliers are paid timeously and ensure cost optimization.
• Facilitate transition agreements between parties when tenders are awarded.

Responsibilities

Key Performance Areas

3rd Party and Partner ICT Solution Development

• In-conjunction with the TFLS planning team, develop the ICT strategy for all ICT products (Managed Networks,Cloud, Security, IoT, Unified Communications)
• Source, develop and manage all 3rd party and Partner solution for ICT such that it complements MTN’s product/solution portfolio.
• Plan, order and track delivery of all 3rd party ICT services (Managed Networks, Cloud, Security, IoT, Unified Communications). 
• Technical management of 3rd party providers to ensure technology roadmap update, new product offerings, technical compliance and  network performance. 
• Manage the  Cost of sales  budget for all 3rd Party services. Assist finance with the administration of the account. 
• Reconcile 3rd Party monthly account on an ongoing basis – provide monthly reports/stats
• Demand forecasting and managing of all 3rd party services
• Compile monthly management reports of delivery
• Inventory and Asset management of installed base for all services
• Serving as the interface between customer facing entities and the various technical areas for the implementation for new ICT products.
• Undertake Technical Regulation assessments in order to take solutions to clients
• Develop and continually Optimize the end-to-end process flow to ultimately ensure customer satisfaction
• Gather and analyse product and service requirements from multiple customer facing entities.
• Develop relevant documents as input to technical teams 
• Provide feedback to requestor in the form of consolidated high-level solution documents, costing and time lines.

3rd Party and Partner ICT Relationships 

• Build relationships with internal and external customers. Be a custodian for customer engagement across the  business.
• Implement a cross-functional team interfacing across multiple areas e.g.  PMO, IS, Network, Customer Experience, Marketing, Sales, Product Development, MTN Business, Wholesale, Regulatory and external parties (e.g. suppliers)
• Build strategic relationships with key stakeholders (Internal/External) by developing a stakeholder strategy
• Partner with relevant internal and external stakeholders to support and improve service delivery
• Conduct regular CSAT surveys to monitor client satisfaction and develop improvement plans 
• Work closely with sales team to understand demand of services in the Enterprise and Fixed  markets
• Design robust network architectures to ensure high quality of customer experience and high availability of services
• Ensure effective and efficient service escalation processes are in place
• Support aggressive market share programs. 
• Reconcile monthly accounts on an ongoing basis – provide monthly reports.
• Reconcile penalties due by third parties
• Manage all administration for all third-party orders
• Control all national TFLS records by pursuing outstanding acceptance documents, and capturing data on remedy
• Hand over investigations/ad-hoc reports to TFLS suppliers and follow up on them. 
• Ordering of all service requests (RFQ’s, RFO’s, Relocations, Changes, Cancellations, etc). RFQ’s to be placed within 3 working days of site release from TFLS planning 
• Managing all third-party feasibilities such that 48-hour turnaround is maintained

New Opportunities and Business case development  

• Develop and manage all new business opportunities that requires 3rd party engagement.
• Maintain capacity and functionality (and Business) requirements timeously and ahead of traffic needs for the enterprise network
• Translate core and access leased line design requirements into supplier requirements
• Optimisation of the unified Communication and IoT offerings
• Strictly follow and ensure team compliance of relevant policies and procedures
• Ensure effective SLA strategies are in place to support the business
• Implement proper controls and processes to minimise revenue leakage
• Ensure proper project controls are in place to manage financial and operational risks across the business

E2E business process development

• Map out the E2E fulfilment, assurance and billing processes for all 3rd party services
• Ensure system integration in the OSS, BSS and NSS
• Create documentation and reports
• SLA management for delivery and support
• Manage all escalations and route caused analysis
• POCs for new technologies
• Responsible for all customer specific solutions.

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business.
• Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Qualifications

Education:

• Matric
• B Tech Degree or National Technical Diploma

Experience:

• Over 5 years in Telecommunications within knowledge and experience in 3rd party and partner management.
• Ability to set-up and manage partnership agreements.
• Able to engage procurement, financial, account team and or service management areas. 

Apply Before: 06/25/2025

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Job Description
Mission/ Core purpose of the Job:

• The Manager - CRM will form a part of a highly skilled group of commercial, technical and management experts who are responsible for wholesaling and leveraging Bayobab global fixed/mobile connectivity infrastructure, within the MTN Group and developing the external business for 3rd party carrier providers.   
• The Manager - CRM will oversee the CRM Management needs of Bayobab.
• The Manager will cater to internal customers (MTN Group OpCos) and external customers (3rd parties, e.g. global carriers, ISPs, MNOs and digital players) when it comes to the fulfilment of orders.
• The role will develop and define initiatives to assist in strategic positioning of connectivity services to maximise revenues from MTN Group’s fixed / mobile network capacity and connectivity, as well as other assets (e.g. satellite). 
• The Manager will lead Bayobab CRM platform, the main tool for the following teams: sales, pre-sales, commercial, provisioning.
• Legal & Finance teams also support the sales activities.

Key Performance Areas:

The Manager - CRM will be accountable for the following:

• Oversees the successful delivery of CRM BSS projects, ensuring quality standards, deadlines, and budget constraints
• This role is pivotal in driving team collaboration, aligning project outcomes with company goals, and implementing best practices in software development
• Major innovations in Agile methodologies, DevOps practices, and automation tools shape the landscape of this job, requiring adaptability and continuous learning
• This role interacts with key stakeholders such as project managers, developers, quality assurance teams, and clients, holding a vital position in the company structure
•  Success in this role is measured by on-time project delivery, customer satisfaction, team performance, and adherence to project budgets
• Project Planning and Execution:  responsible for creating project plans, defining project scope, allocating resources, and overseeing the execution to ensure projects are delivered on time and within budget
• Problem-Solving and Decision-Making: Addressing project complexities, resolving issues, and making critical decisions to keep projects on track and mitigate risks effectively
• Collaboration with Cross-Functional Teams: Working closely with various teams such as development, QA, product management, and stakeholders & system integrators to foster collaboration, communication, and alignment towards project goals
• Leadership and Mentorship: Providing leadership to project teams, mentoring team members, fostering a positive work environment, and ensuring the professional growth of team members
• Process Improvement and Innovation: Identifying opportunities for process optimization, implementing best practices, and driving innovation in project delivery methodologies
• Technical or Customer-Facing Responsibilities: Engaging with technical teams, clients, and end-users to understand requirements, address technical challenges, and ensure customer satisfaction throughout the project lifecycle

Job Requirements:

Education

• Minimum 3 Year Academic bachelor’s degree in computer science, Information Technology, or related field.
• Project Management Professional (PMP) certification is a plus.
• English, French and Arabic (as advantage) 

Experience 

• 5+ years of experience in software project management, experience in leading cross-functional teams, and proven track record of delivering complex projects successfully.
• Project Management skills
• Understanding of IT industry trends, regulatory compliance in software development, and knowledge of cybersecurity practices.
• Fixed connectivity and submarine cable business experience (desired) 

Competencies

• Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets
• Good understanding of internal processes to manage fulfilment of orders effectively
• Strong networking skills to build professional relationships 
• Effective oral and written communication skills
• Strong analytical, organisational and planning skills to execute commercial reports 
• Entrepreneurial mindset

Collaboration:

Responsibility towards: 

• Direct report to SM: Internal Business Applications
• Bayobab Executives
• Bayobab technical, pre-sales, commercial, sales and financial for both business units that use Haraka system
• OpCo Executives, technical and network teams
• Key customers 
• Key partners and suppliers
• Bayobab Fibreco MD, sales & teams that use Haraka system    

Apply Before: 06/27/2025

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Job Description

Mission/ Core purpose of the Job:

• To lead the end-to-end fraud management lifecycle by identifying risks, implementing advanced detection systems including (artificial intelligence, predictive analytics, robotic process automation - RPA).
• Ensuring compliance and mitigating the risk of fraud loss in a complex telecommunication environment.

Key Performance Areas:

• To closely support the Senior Manager in overseeing the revenue assurance, fraud and risk management activities in the Bayobab environment as well as implementation of all stipulated aspects from the MTN Group Revenue Assurance and Fraud function
• Establish and lead high performance diverse teams to achieve Bayobab’s risk management objectives. 
• Implementation of processes, tools and systems to identify, assess, measure, manage, monitor and report risks
• Implement a comprehensive second line assurance function and framework for  Bayobab Management and its Board of Directors. 
• Effectively manage all risk exposures, revenue loss and fraud related incidents of an internal or external nature (strategic, operational, compliance, financial, technology) and ensure existence of effective internal processes 
• Design, Build, Operate a robust control environment to protect the business against revenue leakage and fraud loss 
• Implement policies in general and specifically in relation to compliance to laws and regulations for  Bayobab and across the MTN Footprint 
• Manage the risk to the company, its employees, customers, reputation, assets and interests of stakeholders
• Support in managing service level agreement with vendors and external teams
• Collaborate effectively and continuously with other departments to address revenue/fraud cycle risks and to develop revenue enhancement opportunities. Clearly define and articulate value proposition and factors for success in a concise and organized manner, while always adhering to a strong team-orientation, in order to maximize success of cross-functional partnerships in our culture
• Build a risk-aware culture in Bayobab by providing ongoing education and appropriate briefing and training related to fraud and risk management 
• Investigate and research emerging risks and trends in the industry advising management where appropriate 
• Implement appropriate systems for monitoring the effectiveness of all the risk management services and compliance; and present findings to the relevant parties and governance structures (MTN Group, Bayobab CEO and ExCo, Bayobab ARC etc) 
• Support Technical development of automated reporting and control environment
• Support liaison and vendor management with regard to RAFM systems and technology
• Maintain existing control and BI environment
• Development and change management for existing and new technology within the RAFM environment

Job Requirements:

Qualifications:

• Bachelor's Degree in information security/ risk management (NQF7) or related field.
• Certifications such as Certified Fraud Examiner (CFE) or Certified Risk Management Professional (CRMP) are preferred.

Experience:

• 5+ years in wholesale telecom fraud management, including development of control framework / Power BI / RPA automation.
• Proven experience in deploying fraud systems, handling complex investigations, and working across technical and business units.
• Hands-on experience with platforms like Subex, WeDo, or equivalent.

Skills:

• Strong technical understanding of telecom systems (SS7/SIGTRAN, IMS, billing, mediation, IN platforms).
• Proficiency in SQL, RPA, Python and BI tools for data analysis and reporting.
• Excellent analytical, communication, and stakeholder management skills.

Role Dependencies:

• Ability to lead numerous cross-functional teams 
• Manage multiple vendors and contractors remotely
• Ability to work with diverse people, processes, systems
• Self-manage and decision-making ability
• Active support for the Group and Bayobab RAFM Technical teams 

Apply Before: 06/27/2025

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Job Description

Mission/ Core purpose of the Job:

• Monitor and manage the movement of electronic money in the ecosystem.
• Engage with the relevant stakeholders as well as manage commercial relationships with the third-party service providers. 
• Prepare reconciliations and reports on mobile money inflows and outflows from third party providers (3PP).
• Follow up and resolve reconciling items arising from 3PP reconciliations with the relevant stakeholders.
• Drive the process for 3rd party revenue share and revenue earned or cost of sales incurred in conjunction with MTN SA Finance. 
• Monthly monitoring of MoMo revenue and cost of sales generated via 3rd party partners. 
• Proactive support and reporting of 3rd party partner related system challenges on the ECW platform.

Responsibilities

Context:

• Highly dynamic and fluctuating Telecommunications industry
• Within the legal, regulatory and commercial environment of South Africa (Banks Act, SARBA, NPSA, ICASA, FICA, VAT, Tax Act, etc).
• Fast moving environment 
• Context changes in terms of technology advancements
• Legislative changes
• Changes in customer behaviour
• Pressurized environment with strict month-end deadlines and group reporting deadlines.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Task complexity:

Revenue Share Agreement Management and Partner Invoicing 

• Take the initiative to be informed and updated on the MFS Product and Development Division Roadmap and proactively prepare for the financial accounting of all transactions in collaboration with MTNSA Finance as per current policy.
• Remain informed of all financial terms and conditions captured in the final supplier agreements.

Third-Party Operations & Settlements

• Ensure that all required files are delivered to EVA via Globalscape in the required format by 3PP and Ericsson (ECW) to enable settlement to 3PP. 
• Follow up and ensure resolution of all data queries that may arise impacting reconciliation process preceding invoicing and revenue recognition. 
• Perform monthly reconciliations of all 3PP and ECW transactions for calculating revenue and cost of sales in accordance with contractual terms in a timely manner. 
• Calculate revenue and cost of sales in accordance with contractual terms and conditions. 
• Perform initial review of the revenue and fees configuration on the ECW platform. 
• Ensure all FICA documentation of 3PP are stored safely for compliance and audit trail.

Payments and e-cash management

• Daily e-money settlement with Mobile Money 3PP.
• Reconcile e-cash, control and bank accounts to the General Ledger
• Prepare journal input documentation for MTNSA Finance to process journals into the General Ledger
• Compile balances and payments schedule (to assist in the management of e-money cash flow).
• Sweep and transfer funds between Mobile Money revenue or fees accounts, commission accounts and control accounts

Customer Satisfaction / Customer Service

• Respond to and resolve all customer queries in line with set guidelines including regulatory requirements. 
• Access / extract required data from the system in response to queries received for information.
• Understand and consider the implications of actions to be taken for the customer / the effect of actions on the customer. 
• Escalate all unresolved queries timeously. 
• Deliver first time right service excellence

Operational Processes

• Contribute, challenge and identify ways to fine tune procedures and their application within MFS.
• Recommend inputs into Requirements Definition Specification (RDS) documents.
• Provide input on the technical specifications relating to reconciliations and settlement for the various products offered through MFS. 
• Enhance and work with existing processes and procedures in such a way that operational efficiencies and performance are improved
• Share experiences and knowledge of relevant work matters
• Gather information and research to ensure delivery of results
• Prioritize work to ensure deadlines are met. 
• Follow clear and linear procedures to find practical solutions to problems pertaining to reconciliations and invoicing

Supervisory / Leadership / Managerial Complexity:  

• None, but need to “manage” stakeholders within MFS, MTN SA Financial Operations and across the organisation.

Role Complexity:  

• Ad hoc involvement in deep-dive electronic money movement analysis and insights gathering.

Lateral Dimensions:

• Creativities (improvement/innovation inherent)
• Recommend changes to improve and simplify policies, procedures, processes and systems
• Highlight potential problems and opportunities in different areas of the business
• Recommend innovative solutions to enhance the reconciliations and settlements process.  
• Deploy and redeploy resources in the most effective way.
• Make continuous improvements at system, process and procedural level.
• Encourage continuous service improvement.
• Network extensively and build and maintain relationships (internal and external)
• Vulnerabilities (control span)
• Correctness and accuracy of data (data integrity)
• Data captured incorrectly
• Missing documentation
• Poor planning and coordination could impact on the success of events
• Reliance on the stability and availability of systems
• Non-achievement of turnaround times
• Non-compliance to quality standards
• Incorrect procedures implemented
• Variations to work not detected quickly enough thereby impacting on quality / performance
• Incorrect reports / report formats
• Breach of confidentiality
• Collaboration:  Refers to formal and informal relationships

Responsibility towards:  

• Direct reports:  None
• Matrix: None
• Key customers: Third Parties; MTN MFS IS department; Internal and external auditors, Vendors, MTN Group MFS 
• Key suppliers: Third Parties, Various MTN departments cost centre managers, Financial Planning, external Auditors, Banks and Creditors
• Relations, etc.: Third Parties, Vendors, MTN Revenue Assurance, MTN Internal Audit, MTN Compliance, MTN Finance, UBank, Regulators
• Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.

Independent thought and Judgment: 

• Compile reconciliations and contribute on ways to efficiently settle 3rd party accounts
• Resolving queries on reconciliations with 3rd parties
• Check validity of documents against policies and procedures for invoicing, before issuance to 3PP.
• Suggestions to Managers and IT to improve systems
• Execute work is done according to practical, clearly structured work procedures
• Provide input on ways to timeously resolve third party queries
• Obtain information to deliver excellent results
• Always ensure excellent front-line service delivery 
• Prioritise allocated tasks

Authorities:

• As per delegation of authority 

Qualifications

Minimum Requirements

Education:

• 3-year Degree / Diploma in Financial Management / Banking / Accounting or related.
• Global Experience Standards (5)
• 1-year experience in banking, financial management, accounting or other related fields.
• Fluent in English and one other official South African language.

Training:

• Industry specific KPIs and compliance
• Systems training e.g. ECW, EVA, Money Map 
• Computer training
• Network training
• Legislation 
• Time management training

Competencies

• Head - Big Picture Focus (10)
• Conceptual Thinker - Executes tactical plans to achieve strategic requirements
• Problem Solver - Has the mental agility to identify and solve relevant business challenges
• Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement
• Heart – Emotionally Intelligent (20)
• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds professional networks across teams through collaboration and co-operation
• Hands – Results Focused (50)
• Results Achiever - Produces sustainable business results through ethical practices
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others
• General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)
• Standard office conditions
• Flexible working hours dependant on deadlines

KPA Quality Standards

• Compliance and enhancement of existing processes to ensure efficiency and effectiveness
• Compliance with service level agreement 
• Attend to and resolve regulatory and treasury queries
• Effective cash-flow management
• Timely settlement of third-party revenue share 
• Produce quality reports
• Timeous and accurate reporting
• Successful execution of allocated tasks
• Dissemination of information to stakeholders
• Successful execution of KPA’s

Apply Before: 06/30/2025

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Mission/ Core purpose of the Job 

Mission/ Core purpose of the Job 

• The Specialist: Business Assurance Frameworks and Policies assists the Manager, and partners with business and to create awareness & adoption of the business assurance capability. 
• The role is responsible to assist in monitoring frameworks and policies metrics. Whenever there is a gap in frameworks and policies, the incumbent would need to research and propose ways to instate them. And update these on a regular basis so that they are up to date with industry trends.  
• Furthermore, the role is assisting in driving  all business assurance primary and secondary controls across business by partnering with the Business Assurance partners.  

Context (Global influences, environmental / industry demands, organisational mission etc.) 

• Highly dynamic and fluctuating Telecommunications industry  
• Highly competitive market with new and established competitors  
• Fast moving industry  
• Legislative changes  
• Changes in the global GSM and ICT market affects developments in future revenue environments  
• Interdependency of systems and the need to understand other systems  
• High cross-functional dependency to deliver timeously  
• Employment Equity and the related shortage of skill  
• Internal client centric organisation  

 Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's) 

Key Deliverables 

Operations 

Stakeholder Awareness & management 

• Assist in the education of  business to create awareness & adoption of the business assurance capability. 
• Responsible for effective stakeholder alignment through building good relationship with business. 
• Monitor the application of policies and frameworks in business units assurance areas. 
• Clear education to primary control owners of their responsibilities.  
• Assist in stakeholder identification and management 
• Assist in ensuring KPI’s are embedded into Business Units for control measures 
• Continued feedback from and to business on performance, frameworks & procedures 
• Understanding by business of their role & responsibility where business assurance is concerned  
• Awareness and acceptance of risk and control framework by business units 
• Centralised RCA tracking 
• Full control assessment & heatmap 

Business Assurance Frameworks & policies  

• Assist with Stakeholder Awareness & management 
• Assist with risk coverage to be aligned to group risk control framework and mitigating controls 
• Implement standardised business assurance framework 
• Updated threshold limits aligned to industry & past experience 
• Accurate leakage quantification
• Provide input into defining primary & secondary control thresholds 
• Provide input into the updating of risk and control framework 
• Make suggestion to update Risk policies 
• Continuously updated control frameworks aligned to the evolving business environment

Governance and Risk Management 

• Strictly follow and ensure team compliance of relevant policies and procedures. 
• Ensure effective Service Level Agreements strategies are followed to support the business. 
• Implement proper controls and processes to minimise revenue leakage. 
• Facilitate the placement of controls.Act in accordance with the Delegation of Authority. 

Customer Satisfaction 

• Ensure service delivery in line with needs of the business 
• Put contingency plans in place to prevent delays and enhance the customer experience  
• Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery 

Job Requirements (Education, Experience, and Competencies) 

Education:  

• Minimum of 3-year financial degree and relevant technical qualification 
• Fluent in English  
• Relevant certification / accreditation / membership with professional body as required for role   

Experience: 

• Minimum of 2 years’ experience in audit and/or assurance gathered from medium to large organization  
• Advanced knowledge of Excel and powerpoint 
• Experience with defining frameworks, policies and thresholds 
• Presentation and interpersonal skills 

Competencies: 

• Head - Big Picture Focus (10) 
• Analytical Thinker - Manages the alignment and execution of tactical activites 
• Problem Solver - Has the mental agility to identify and solve relevant business challenges. 
• Operational Value Creator - Executes on innovative commercial practices and identifies. 

Heart – Emotionally Intelligent( 20) 

• Culture and Change Champion - Role models practices by living the MTN values and vital behaviours for others to follow. 
• Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential. 
• Relationship Manager - Builds professional networks across teams through collaboration and co-operation. 

Hands – Results Focused (50) 

• Results Achiever - Produces sustainable business results.  
• Operationally Astute - Sets priorities, plans, organises and co-ordinates the work of others.   

Others:  

• Audit/Assurance Expertise 
• Influencing & Stakeholder management 
• Telco Industry Expertise 
• Risk Management 
• Problem solving 
• Business Assurance Expertise 
• Communication and Presentation  
• Negotiation 
• Strategic thinking 

Authorities 

• As per delegation of authority. 

Collaboration (Formal and Informal Relationships) 

• Responsibility towards:   
• Key customers:  
• Business Unit Leaders 
• Finance Risk Committee 
• Finance GM’s and SM 
• Business Assurance team 
• EPMO 
• IT Operations 
• FBP of BU 

Apply Before: 06/25/2025

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Job Description

Governance

Strategic Meetings

• Provide input in strategic meetings when required
• Provide inputs into the business / function unit transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Provide input into the preparation of proposal on change initiatives SLA, policies and procedures Escalations
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Provide input into business / functional unit projects initiated
• Identify and document key risks, issues and dependencies and set mitigation actions
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Performance

• Ensure execution in alignment with divisional strategy
• Provide input into SLA approval and exception performance review

Reporting

• Report on a periodic basis to reporting manager relating to progress made within business / function unit and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary

Operational Delivery

Organization Design

• Evaluate and generate business-specific insights to advise business / function unit on organization design solutions and practices that are result oriented
• Assist in localizing and implementing the functional organizational architecture operating model, strategy, objectives and budgets in conjunction with HR COE team
• Maintain and update the organization structure, headcount sizing, job profiling and transition plans - in line with the operating model, strategy, objectives and budgets for business / functional unit
• Provide inputs for the development of business / functional unit Competency framework in conjunction with Organization Design team
• Analyse and prepare headcount and FTE sizing proposal for HR COE functions (aligned with the budgets)
• Develop job profiles relevant to the positions in the business / function unit, along with the business / functional leaders, in line with the OD and Rewards Policies. Ensure appropriate protocols and approvals are obtained prior to rollout.
• Ensure timely communication of new/revised job profiles to HR teams for operational implementation
• Responsible to ensure co-ordination of job/position evaluation for business / function units
• Periodically review, analyse and report on OD and People data for the HR COE’s to ensure compliance to the OD standards and policies.
• Prepare, present and report on key organization design metrics such as span of control, organization layers, headcount and critical position vacancies for the business / functional units in line with the practices defined by the HR COE Team

Workforce Planning and Analytics

• Assist in the development, monitoring and reporting of Functional HR budgets relating to headcount and cost for the Business Unit.
• Assist in the development and presentation of strategic and operational workforce plans for the Business Unit, in line with the methodology and framework defined by the Global Organization Strategy and Performance vertical
• Prepare key Business Unit workforce metrics (headcount, HR budget and cost, talent and organization metrics etc.) based on data/inputs received from the HR COE, to the respective Business Leaders on a timely and accurate basis.
• Analyse, prepare and circulate workforce related analytics and insights specific to business / functional units
• Provide inputs to optimize allocation of resources, ensuring that resources are sufficient, and that duplication of resources occurs is minimised
• Assist in preparing key highlights of business objectives/plans and workforce related plans to report on a timely basis to the HR COE teams.

Performance Management

• Assist with the appropriate research, inputs, insights and leading practices relating to business- specific people performance metrics and KPIs
• Ensure implementation and adherence to the performance management framework and methodology within the Business Units
• Educate and communicate with line managers in the business / functional units on the various performance management responsibilities, processes, policies, people management practices
• Execute the implementation of performance programs and initiatives for business / functional units
• Assist in the cascade and socialisation of approved functional KPIs and targets for business / functional units
• Monitor and report on process compliance of the business / functional units to key performance schedule of activities and timelines
• Assist in the effective execution of goal setting, moderation and calibration processes for the business / functional units
• Participate and ensure appropriate closure of action relating to ad-hoc performance interventions such as facilitating individual development plans, management of performance improvement candidates, resolution/escalation of performance related conflicts, technical systemic constraints etc. and so on.
• Proactively coordinate with the HR / Business Performance teams to obtain reports and undertake necessary actions based on the performance metrics results

Talent Management

• Proactively analyse and derive insights to assist the Senior Manager in developing top talent management, strategic hiring and retention strategies
• Assist in developing strategic talent sourcing strategies which align with the workforce needs of the business / functional units, in conjunction with the HR COE and wider HRBP network
• Support the implementation of buy, build and bind strategy for business / functional unit with the sourcing strategy
• Develop and manage a sound sourcing channel plan for various levels / skills of the functions, in line with the business / function unit workforce plan
• Support the Senior Manager in management of top/critical skills management strategies for the business / functional units
• Provide insights and feedback to HR functions and BU leaders to enable strategic interventions for retention, motivation, development and career management
• Prepare and present reports and key metrics and indicators for talent management within the business / functional units
• Participate in key talent sourcing processes and procedures including selection processes
• Qualifications
• Education:
• A Minimum of 3 year tertiary degree specializing in Human Resource/ Behavioural Sciences/ Business Studies)

Experience: 

• Minimum of 8 years’ experience in working in the HR domain in telecommunication, or a related industry with specific focus on OD, performance management, talent management and workforce planning
• Demonstrated experience in HR business partnering with clients on solving business and operational issues through the application of progressive people systems practices.
• Demonstrated experience in project management HR deliverables with high change management requirements
• Demonstrated employee relations experience in a unionized environment 

Apply Before: 06/30/2025

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Job Description

• The Manager Technology Audit is responsible for carrying out medium/high priority/risk internal audit work on the Technology processes and systems as assigned, in line with the audit plan and the standards and methodologies set by Internal Audit and Forensics Function.

Responsibilities

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

• The Manager: Technology Audits – Bayobab role will be accountable to achieve the following objectives:
• Create a holistic picture of each project to provide context for the findings, and implement procedures as required to perform Technology, Security and Networks audits.
• Manage expertise and resource planning and requirements for Technology, Security and Networks Audit assignments, special assignments and management requests.
• Manage the audit assignments’ progress and escalate any roadblocks to completion to the Senior Manager for intervention and resolution.
• Ensure that IA methodology as prescribed by Group Internal Audit is strictly adhered to, including identifying and defining issues, developing criteria, reviewing and analyzing evidence, and documenting technology, Security and Networks processes and procedures.
• Oversee and manage the work of the audit staff in conducting interviews, reviewing documents, developing and administering audit surveys, composing summary memos, and preparing working papers or audit operations.
• Implement the audit program, recognize control weaknesses, assess the materiality of these weaknesses, and relate them back to the scope and objectives of the audit. 
• Review the audit programs to ensure the appropriate testing mechanisms. 
• Review and manage the work of the audit staff in identification, development, and documentation of audit issues and recommendations for improvement, as guided by Senior Manager Technology, Security and Networks. 
• Develop recommendations for bringing programs and operations into compliance with goals and objectives and write up reports to document findings. 
• Communicate the results, findings and recommendations of audit projects through written reports and face-to face presentations on a timely basis to the Senior Manager. 
• Ensure that the audit is carried out on the eGRC system in line with process and methodology as mandated by the Group Internal Audit and Forensics function. 
• Follow up on the implementation of audit recommendations in a timely manner. 
• Perform control adequacy and effectiveness reviews of business processes. 
• Interact with staff, Audit Managers, General Managers, external consultants, and when necessary, with Executive Management to obtain and/or communicate relevant information to achieve the objective/s of the Technology, Security and Networks Audit function. 
• Maintain all Bayobab and professional ethical standards and ensure internal audit activities are carried out in compliance with The International Standards for the Professional Practice of Internal Auditing (Standards) and IIA Code of Ethics. 
• Support the Senior Manager IAFS in coordinating with the External Auditors where needed and facilitate their fieldwork within Bayobab. 
• Report on an ad-hoc basis on specific projects as and when necessary.

Key Deliverables 

• Actively ensure internal audit processes are in line with the Group Internal Audit methodologies and IIA standards. 
• Reporting on Audit outcomes. 

Role Dependencies 

• Active support from the Senior Manager: IAFS 
• Understanding of the technology and business contexts and the risks associated with these across Bayobab Group, Bayobab FibreCos & related entities
• Intra-functional collaborations with Risk and Compliance. 
• Bayobab policies and procedures. 
• Alignment with risk management initiatives.

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• 4-year Information Technology / Engineering/ Information Systems/ Business Science (or related) degree.
• Chartered Accountant/Certified Internal Auditor is advantageous.
• Professional qualification in Information Systems Auditing is advantageous (Certified Information Systems Auditor (CISA) or Certified Information Systems Security Professional (CISSP) or Certified in Risk and Information Systems Control (CRISC))) is necessary.
• English and French (as an advantage).

Experience:

• Minimum of 5 years’ experience in an area of specialization coupled with supervising / managing others.
• Minimum 5 years’ experience in technology audits, investigations, and fraud risk management.
• Analytical skills and proficient in the use of CAATs (i.e., ACL, IDEA).
• Work across diverse cultures and geographies is an advantage.
• Telco audit and assurance experience would be an added advantage.

Competencies:

• Knowledge of governance, risk and control methodologies and frameworks such as COSO, COBIT and Auditing Standards etc.
• Conceptual Thinker, Problem Solver, Improvement Driver
• Culture and Change Champion, Supportive People Manager, Relationship Manager
• Results Achiever, Operationally Astute
• Research & Development
• Politically astute
• Data analytics
• Project management

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Job Description

Mission/Core purpose of the Job:

• The Sales Support (Order Processing) role is vital in reinforcing the bridge between sales excellence and customer satisfaction.
• By providing robust support to the sales team, dealers, and customers, this role aims to streamline the sales process, foster efficient operations, and contribute to the achievement of sales and activation targets through active collaboration and service excellence.

Responsibilities

Sales Facilitation and Support:

• Assist in achieving and exceeding sales targets.
• Coordinate effectively with internal and external parties for the activation of sales.
• Handle customer transitions smoothly during upgrades and downgrades, maintaining high satisfaction levels.

Sales Process Efficiency:

• Collaborate with the order fulfilment team for timely and accurate processing and activation of orders.
• Address and troubleshoot a range of customer issues, including complex system-related queries, to enhance the sales experience.
• Support all sales-related functions, including order processing, documentation, and customer inquiries.

Administrative Excellence and Record-Keeping:

• Undertake administrative tasks with precision, ensuring order processing, ticket management, and system queries are accurately documented.
• Maintain comprehensive records of sales activities and metrics for performance analysis.

Product and Process Mastery:

• Remain informed about product offerings, pricing, and promotions to support the sales team effectively.
• Provide actionable feedback for the refinement of sales processes and systems.

Proactive Customer and Sales Engagement:

• Manage and resolve inbound sales inquiries and customer queries promptly.
• Engage in outbound sales activities to nurture leads and facilitate sales conversions.

Cross-Functional Teamwork:

• Work cohesively with various internal teams to manage workload, including handling escalations and customer complaints to uphold customer loyalty.
• Contribute to the team's growth by sharing knowledge, creating training materials, and recommending process improvements.

Professional Attributes:

• A proactive, customer-centric approach, aiming to consistently improve the customer journey.
• Flexibility and adaptability to handle various tasks and adjust to evolving business needs.
• Team-oriented individual who values collaboration and can act as a liaison between different departments.
• Drive and motivation to take on additional responsibilities and support the sales team in a dynamic environment.

Skills and Competencies:

• Exceptional communication and interpersonal skills to interact with a diverse clientele and internal teams.
• Strong organizational and administrative skills, with attention to detail and a commitment to accuracy.
• Analytical abilities to interpret sales data and offer insights for performance enhancement.
• Problem-solving mindset, capable of handling customer escalations and complaints with tact and efficiency.

Qualifications

Education: 

• Minimum of 1-year tertiary certification /diploma in relevant field 

Experience:

• Proven experience in a sales support, customer service, or similar role, preferably ISP experience.
• Familiarity with order fulfilment processes and the ability to work with CRM systems and FNO portals.
• Strong understanding of Agility (including managing leads and tickets)
• Good understanding and proven experience in Qcontact 

Apply Before: 06/23/2025

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Job Description

Mission/ Core purpose of the Job

• To assist in all areas of Network Implementation projects and particularly to assess existing and new products ensuring MTN leads the ITC sector.  
• Thus document best practise installation methodologies, for products to ensure the various MTN Implementation specifications are of high quality, to support a resilient MTN network.

Responsibilities

Context (Global influences, environmental / industry demands, organisational mission etc.)

Organisational Mission 

• This role operates within a dynamic and complex environment, where the ability to continuously align with emerging technologies, global best practices, and international standardization efforts is essential. The incumbent must proactively monitor global technological trends and industry standards to ensure MTN’s infrastructure remains resilient, efficient, and future-proof.
• MTN Network Implementation includes Planning, Design, Property, Build (Implementation and Project Office), Operation Assurance.
• Supporting the Radio Access Networks (RAN), Enterprise Business Units (EBU) and Transmission Networks.
• Supporting the Network Infrastructure Management and Reporting Systems. 
• Delivery of projects requires strict adherence to OHSACT, ISO 9000/14000 set standards.
• Collaboration with the other telecom industry players is critical to our success as collocations are enforced by local government and authorities.
• Multiple equipment vendors and contractors as well as diverse work streams result in a complex area of responsibility.  

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

Quality Control:

• Ensure that all projects meet the Quality and Assurance standards as set out in MTN’s acceptance criteria. 
• Control and Monitor designated contractors and subcontractors in order to ensure that the projects are executed in accordance with laid down specifications and generally accepted best practice.
• Carry out proper hand-over inspection and project acceptance prior to handing over completed projects to Network operations. 
• Identify deficiencies in applied equipment, materials, processes and procedures and take appropriate corrective action to ensure continuous quality improvement.
• Oversee new projects (BTS site build, Transmission, Corporate/Enterprise) and upgrades:
• Ensure that projects are built according to the laid down specifications. These projects include new site builds, Transmission installation, corporate/ enterprise projects and upgrades to existing sites.
• Ensure that QA standards are met according to laid down specifications. 
• Ensure subcontractors perform according to laid down specifications.
• Ensure that all special conditions and landowner requirement are adhered to. 
• Ensure sites are accepted according to MTN’s acceptance procedures. 
• Ensure that Financial Acceptance takes place with required deliverables.

Oversee implementation/upgrades and commissioning:

• Ensure that Radio Equipment is installed and commissioned to MTN’s standard as agreed upon.
• Ensure sites implemented into our network meets required criteria .(Technical Acceptance) 
• Ensure that FTK subcontractors perform according to laid down specifications. 
• Ensure that final acceptance as per the contractual milestones.

Special Radio Projects:

• Assist with managing special projects within the Implementation department as and when required. 
• Assist head office during tender evaluations.
• Assist in the field trials of new technology equipment.
• Support MTN Group in Technical and Evaluations.

Safety:

• Ensure that a high safety standard, in accordance with the Occupational Health and Safety Act, is maintained during projects execution.

Supervisory / Leadership / Managerial Tasks:  

• Meet regional targets for Access rollout and manage contractor performance accordingly.
• Ensure that the set Access installation build policies and procedures are met and monitor compliance.
• Ensure that the set standards and specification are met and monitor compliance.
• Work in a team and motivates others.

Qualifications

Job Requirements (Education, Experience and Competencies)

Education: 

• Minimum qualification is a Standard 10 with National diploma N6, S4 or T3 in Electrical light-current/electronics/communication engineering. 
• Code 8 EB drivers licence
• Fluent in English

Experience:

• Minimum of 3 years’ experience in the telecommunication industry. (Radio and / or Transmission Implementation environment); with experience interdepartmental collaboration others
• 3 years’ experience Experienced in managing civil, electrical, RF, Telecoms, and sub-contractors.
• Experience working in a medium organization

Competencies:

Head - Big Picture Focus (10)

• Analytical Thinker -   Manages the alignment and execution of tactical activities
• Problem Solver - Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator - Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)

• Results Achiever - Drives team objectives and contributes to sustainability of results
• Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others  

Apply Before: 06/27/2025

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Job Description

• The Manager: Payroll is responsible for ensuring fair and accurate compensation by designing, developing, implementing, and managing salary, bonus and benefits packages for the employees of the MTN SA.
• The Manager is responsible for end-to-end payroll processing and partners closely with MTN’s Human Resources, Tax, Legal and Technology teams to deliver world class payroll services and strategies. 
• The role will be focused on technical compliance, experience in transformation, policy, process, and governance while also focusing on technology requirements and system implementation.
• The role requires a strong operational leader with excellent communication skills. 

Responsibilities
Key Deliverables

Strategic Implementation 

• Contribute to the development and implementation of the functional strategy for the Finance Operations department
• Develop goals, tactical strategies, and plans needed to achieve the Finance Operations department’s vision, and build the capabilities to enable optimal delivery with input from relevant stakeholders.
• Align operational planning against the strategic intent of the division with agreed business outcomes.
• Recommend strategic business opportunities to deliver medium to long-term benefit and growth to the Finance department and add value to its customers.

Functional KPA’s/Operations

• Develop the salary payment policy and monitor the execution thereof to ensure that the salary payment process is processed and controlled
• Manage the payroll to ensure employees and third parties are paid accurately, on time and according to legislation
• Ensure controls are in place and effective for payroll with integrated payroll system, payroll validation & processing
• Deliver quality employee benefit fund administration services to the company
• Ensure the payroll processes are reviewed, evaluated, and renewed on an ongoing basis
• Assist with the handling of payroll related queries from operations
• Provide insights to EXCO on annual salary increases and benchmarking of current salaries
• Design and implement reporting on travel and expenses across the organisation
• Ensure the annual audit of payroll and tax is concluded effectively
• Working with HR, implement new compensation and benefits programs, policies, and procedures into the payroll module
• Working with HR assist with engagement with third-party services to negotiate benefit plans and resolve benefit-related issues
• Support the HR team with compensation related topics for the purpose of recruitment and talent management activities
• Support HR with the implementation of profit-sharing, incentive, employee wellness, and performance management programs for processing within the payroll module
• Manage subordinate HR employees and daily operations related to compensation and benefits activities. Support the Human resources division in payroll cost management, reporting and planning
• Generate rule based & Automated/ Real time visibility Payroll Reconciliation
• Resolve escalated payroll queries and issues, work, and act as the main point of contact for all related 3rd parties 
• Partner to develop technology solutions to improve Payroll processes and transactions, creating best in class processes which will scale with our business
• Provide monthly/annual payroll reporting
• Provide commentary and variance analysis on monthly/annual movements
• Ensure adequate support for IRP5 and attend to related queries
• Engage with relevant stakeholder to ensure smooth payroll runs
• Manage engagements with relevant external service providers/stakeholders (Statutory and others)

Governance and Risk Management

• Strictly follow and ensure team compliance of relevant policies and procedures.
• Ensure effective Service Level Agreements strategies are in place to support the business.
• Implement proper controls and processes to minimise revenue leakage.
• Ensure proper controls are in place to manage financial and operational risks across the business. 
• Act in accordance with the Delegation of Authority.

Financial Management

• Contribute to the compilation and management of OPEX budgets related to relevant functional activities.
• Assist in the forecasting, planning, and development of the department’s budget and business plans.
• Identify cost efficiencies and best practice related to functional activities.
• Manage expenditure in line with agreed budget. 
• Continuously strive to identify and eliminate non-contributory expenditure.

Customer Satisfaction

• Ensure service delivery in line with needs of the business
• Put contingency plans in place to prevent delays and enhance the customer experience 
• Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery

People Leadership and Organisational Capability Building

• Apply best team management practices throughout assigned projects and as required.
• Guide and enable the upskilling of the team throughout assigned projects.
• Act as an ambassador and role model for Finance by living the brand values and vital behaviours.
• Ensure a culture of continuous evaluation and improvement.
• Drive a culture of high performance, accountability, and consequence management

Qualifications
Education: 

• Minimum of 3-year financial degree
• Fluent in English 
• Relevant certification / accreditation / membership with professional body as required for role 

Experience:

• Minimum of 5 years’ experience in financial planning and reporting gathered from medium to large organization 
• At least 2 years’ experience in a similar position, in dynamic and fast-moving industries.
• Telecoms experience an advantage
• Advanced knowledge of Excel and PowerPoint
• Financial systems skills – Oracle, Hyperion, ERP, etc.
• Presentation and interpersonal skills

Apply Before: 06/25/2025

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Job Description

Key Deliverables

Operational Planning

• Align operational targets to business strategy 
• Consider the long term (1-2 years) implications of actions from a more broad perspective
• Consider the impact of the financial reporting process on other areas of the business, as well as the interdependency of units
• Monitor and enhance operational effectiveness of Financial Reporting unit – define action plans to increase effectiveness and efficiency
• Drive best practice, continuous improvement and innovation at process and procedure level 
• Fine tune systems in line with changing work practices
• Put contingency plans in place to ensure deadlines are met
• Manage resources (people, finances and products), taking local conditions into consideration

Project Accounting Management

• Manage MTN SA project accounting function and recommend accounting treatment for different scenarios.
• Continually improve existing project accounting policies, processes and procedures to enhance effectiveness, efficiency and performance.
• Compile, update and implement relevant policies processes and procedures (PPP).  Ensure that all policies, processes and procedures implemented are aligned to the set financial and project management framework.
• Align systems to PPP and manage automation thereof to ensure compliance. 
• Manage month end process to ensure that the relevant reports are submitted to Finance for the monthly financial pack consolidation.
• Manage monthly reporting to the relevant CPM –PM’s, Group, GM’s.
• Manage the capex requisition turn around and ensure purchase orders are raised.
• Evaluate various complex accounting information and scenarios to develop and implement the correct, financial solution.
• Assist various stakeholders in the CIO and Facilities divisions with strategic financial solutions and ways of working in order to maximise value for MTN SA.

Cost Control

• Recommend and assist the business with budget inputs and forecast reviews as requested by Business Finance. Assist business in trend analysis and historical spend to assist them in compiling the budgets. 
• Manage the implementation of new budgets and forecasts. Ensure that all approved adjustments are reflected on the affected project budgets. 
• Manage departmental budgets and ensure that the project budgets are not overspent.
• Understand and report on all major variances from the budget.
• Manage and report on spend vs. forecasts to budget. Analyse cash flow per department and inform finance accordingly.
• Ensure implementation of all financial business rules (OPEX and CAPEX) per projects.
• Control costs through the recommendation of lower cost options / more effective processes and procedures.
• Assist in planning budget spending according to situation and standards.
• Identify areas where money is lost and recommend ways to reduce expenditure where possible.
• Ensure the efficient use of financial resources and that spending remains within budget limits.
• Manage and consolidate financial accruals for all work schedules not yet invoiced.
• Manage the capitalisation of resources process to ensure that the project accountants do capitalise all possible expenditure.

Project Accounting Query Resolution

• Address escalated problems relating to project accounting on a case by case basis, ensuring an optimal balance between the response to the situation, the cost of that response and the core purpose of the organisation.
• Deal with problem situations that arise timeously and efficiently.
• Follow clear and linear procedures to diagnose and solve accounting-related problems that are not always obvious.
• Provide information and knowledge as required to resolve problems.
• Generate different options for the known problem, evaluate possible methods to resolve the problem and select the most appropriate solution in terms of enhanced effectiveness & efficiency and reduced cost.
• Tailor solutions to suit the problem (within defined parameters).
• Take action to prevent the reoccurrence of problems.
• Make use of available resources to solve the problem.
• Identify external parties to assist with problem solving as required.

Information Management

• Update progress tracking information and reports at project portfolio level
• Provide regular information to all relevant project / programme managers and project accountants.
• Maintains computerized collection and tracking of relevant data. 
• To prepare / submit monthly Presentation and quarterly report and ensure the information is accurate

Reporting

• Conduct reporting on project accounting status against the weekly / monthly & quarterly forecasts. 
• Identify and prepare relevant information and data for reporting purposes.
• Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated.
• Weekly reporting of the weeks performance against forecasts to the CTIO & MTN Group.
• Monthly reporting of the months performance against forecasts to the MTN SA finance general managers and CFO.

Customer Satisfaction

• Consider the implications of actions to be taken for the customer / the effect of actions on the customer.
• Understand the immediate consequence and impact of activity on the customer.
• Report and escalate issues as and when required to the responsible person to ensure continuous Operational Support.
• Respond to customer queries in line with set guidelines.
• Escalate unresolved queries timeously.
• Ensure that customer specifications are met and that the customer is satisfied with the end service and / or product.
• Deliver first time right service excellence.

Project Management 

• Develop and drive the execution of agreed projects 
• Drive the implementation, tracking, monitoring and compliance of Projects
• Contract management in line with Procurement Policies
• Co-ordinate project reporting
• Ensure effective implementation of the integrated project management model 
• Risk management

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines
• Identify ways to fine tune policies, processes and systems in line with changing work practices
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance 
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs

Qualifications

Education: 

• Minimum of 3-year B. Com Accounting degree. With articles preferred or commercial experience an added advantage

Experience:

• Minimum of 5 years’ experience in project accounting with experience in supervising/managing others
• Experience working in a medium to large organization

Training:

• Systems training (Oracle)
• Computer training (MS Office with Advanced MS Excel)

Apply Before: 06/24/2025

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Job Description

Mission / Core purpose of the Job 

• Build life cycle journeys to grow subscriber value and loyalty by developing deep base understanding, spanning across consumer postpaid thereby finding commercial opportunities to be unlocked.
• Enable the customer base management strategy and campaign roadmap by performing deep base analytics, identifying commercial opportunities which supports the overall CVM strategy by increasing offer relevance and revenue uplift.
• Translate the opportunities into private offerings to address each of the lifecycle stages of a customer.
• This role focuses on maximizing customer lifetime value, reducing churn, and driving revenue growth through data-driven, personalized engagement across the customer journey.

Lifecycle Development:

• Define and implement the postpaid customer lifecycle strategy, including onboarding, engagement, up and cross sell, retention, and win-back programs.

Campaign Management:

• Lead the design, execution, and optimization of targeted CVM campaigns across inbound, outbound and digital channels using advanced segmentation and analytics.

Customer Segmentation & Insights:

• Utilize customer data and predictive models to create actionable segments and drive personalized experiences. Drive NBX campaigns across lifecycle stages.

Performance Monitoring & Reporting:

• Track KPIs such as Churn, ARPU, NPS, and Campaign ROI. Provide insights and recommendations to improve performance.

Cross-functional Collaboration:

• Work closely with product, digital and customer care teams to ensure alignment and integration of lifecycle initiatives.

Innovation & Continuous Improvement:

• Drive innovation through A/B testing, machine learning integration, and agile marketing practices

Responsibilities

Context: 

• Fast moving industry with constantly changing business requirements and technologies 
• Fluid complexities of customer expectations and demands
• Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
• Highly dynamic and fluctuating Telecommunications industry
• Total customer experience for MTN brand
• Constantly changing consumer and market needs
• Fast paced environment
• Market dynamics and developments
• MTN policies, processes and procedures
• Regulatory industry norms govern MTN and partners 
• Highly pressurized, deadline-driven environment
• Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
• Participative environment – highly diverse and team-focused

Key Performance Areas:

Strategy

• Enable the customer base management strategy and campaign roadmap by performing deep base analytics, identifying commercial opportunities which supports the overall CVM strategy and P&L by increasing offer relevance and revenue uplift. Ensure efficient management of base leads, by developing and implementing a life cycle journey for all postpaid subscribers. Identify all the life stages to be targeted and identify commercial offers to unlock subscriber value during these stages as well as optimised communication method. Translate the opportunities into private offerings.  Operationally manage lead allocation into the technical environment, the automation of campaigns and analysis.

Delivery

• Specify and create base KPIs to monitor base performance
• Develop lifecycle journeys for consumer postpaid segments
• Implement lifecycle journeys for consumer postpaid segments
• Create and maintain a base lead strategy linked to the lifecycle stage
• Create and maintain a communication strategy per subscriber segment
• Business case development to determine the commercial opportunity of initiatives
• Integration of base analysis into subscriber models
• Integration of initiatives into consumer lifecycle journeys
• Integration of NBX journeys
• Big data specification and inclusion in base analysis

Capability

• Develop, implement and maintain customer lifecycle journeys
• Create and maintain a base lead and communication strategy roadmaps 
• Integration of base analysis into subscriber models
• Integration of initiatives into consumer lifecycle journeys
• Enhancing analytics capability by evaluating technical platforms
• Supervisory / Leadership / Managerial Complexity:  
• Manage contributions and expectations of external service providers and stakeholders
• Ensure ongoing liaison with other areas of the business 
• Review performance management, evaluating, assessing and tracking performance to ensure that objectives and targets are achieved
• Build and enforce a customer centric approach  
• Communicate actively to effectively resolve any potential conflicts that may arise
• Have the self-insight and flexibility to adapt to different situations
• Live the MTN Brand values –influence employees behaviour
• Influence other stakeholders in order to achieve the business objectives of the channel

Role Complexity:

• Financial (limits/mandates etc.)
• Project delivered within set budgets
• Non-financial (customers/staff etc.)
• External vendor/partner management
• Cross-functional stakeholder management - support from other functions (specifically but not limited to Product Marketing, Brand & Communications, Finance and Technology)

Lateral Dimensions:

• Creativities (improvement/innovation inherent)  
• Suggests concrete ways to improve productivity, and improve resource utilisation
• Strive to automate processes and procedures wherever possible
• Apply market research in an optimal way to continually improve processes and procedures
• Communicate results and recommendations to the relevant areas of the business to build a competitive advantage
• Recommend creative and innovative solutions to enhance MTN  performance
• Establish sound relationships with service providers and vendors and business segments
• Encourage continuous service improvement
• Implement cost-saving activities
• Vulnerabilities (control span) 
• Business expectations vs. the delivery reality
• Data integrity
• Poor customer service will impact negatively on revenue
• Speed to market
• Limited resources
• Evolution of technology
• Legislative changes
• Reliance on the stability and availability of systems
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to clients

Collaboration:  

Responsibility towards:  

• Non-financial (customers/staff etc.)
• External vendor/partner management
• Cross-functional stakeholder management - support from other functions (specifically but not limited to Product Marketing, Brand & Communications, Finance and Technology)
• Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
• Independent thought and Judgment:
• Objectives set for teams
• Strategic input to the teams
• Dissemination of information
• Monitoring of compliance, performance and efficiency
• Budget compliance
• Resource allocation
• System, process and procedure fine-tuning and development to achieve business objectives
• Decision-making that is effective and responsible for profit and customer and business sustainability and growth
• Make decisions to drive immediate response times
• Use information to drive in-built excellence

Authorities:

• As per delegation of authority

Qualifications

Minimum Requirements

Education:

• 3 year Degree / Diploma in Commerce (Marketing / Communication) or related
• Global Experience Standards (10)
• Minimum of 5 years’ experience in an area of specialisation; with experience in supervising/managing others
• Experience working in a medium to large organization

Competencies

• Head - Big Picture Focus (20)
• Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Decisive Problem Solver -  Has the mental agility to identify business challenges and explore effective solutions through effective influencing
• Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings
• Heart – Emotionally Intelligent (30)
• Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Guiding People Manager -  Is self-aware and guides team capability development through opportunity creation for realising potential
• Relationship Builder  -  Builds relationships across the business in order to influence decision-makers and build team credibility
• Hands – Results Focused (40)
• Results Achiever -  Produces sustainable commercial results through ethical practices
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates work to deliver the highest commercial returns    

General working conditions (e.g. shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.)

• Flexible working hours
• Flexibility to travel (local / international)
• Attending functions after hours
• Pressure to meet tight deadlines
• Working in a dynamic and open plan environment

KPA Quality Standards

• Delivery, implementation and enhancement of customer lifecycle journey
• Delivery, implementation and enhancement of subscriber/account contact strategy
• Delivery, implementation and enhancement of subscriber/account communication strategy
• Delivery, implementation and enhancement of subscriber/account understanding via base reporting 

Apply Before: 06/27/2025

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Job Description

Mission / Core purpose of the Job  

• To lead and manage the strategy, execution, and performance of customer retention and upgrade programs across the postpaid & residential base.
• The role focuses on reducing churn, increasing customer lifetime value, and driving revenue growth through proactive and reactive retention strategies and seamless upgrade journeys.
• Ensure efficient management of base leads.

Retention Strategy & Execution:

• Develop and implement proactive and reactive retention strategies using predictive analytics, customer insights, and commercial levers.

Upgrade Program Management:

• Design and manage upgrade journeys to drive handset renewal, upsell opportunities, and customer satisfaction across various sales channels

Churn Management:

• Monitor churn trends (voluntary and involuntary churn) and implement targeted interventions to reduce customer attrition.

Saves Desk Oversight:

• Lead internal and partner saves desk operations, ensuring high conversion rates and best-in-class customer experience.

Campaign Management:

• Collaborate with CVM and marketing teams to launch BTL campaigns aimed at migrations (legacy and in-life),retention and upgrade conversion.

Customer Insights & Analytics:

• Use data models and segmentation to identify at-risk customers and tailor retention offers accordingly.

Cross-functional Collaboration:

• Work closely with product, sales, credit mgt and customer care teams to align retention and upgrade strategies with business goals.

Performance Reporting:

• Track KPIs such as churn rate, upgrade conversion, NPS, and revenue impact. Provide regular performance updates and insights.

Responsibilities

Context:  

• Enable the customer base management strategy and campaign roadmap by performing deep base analytics, identifying commercial opportunities which supports the overall CVM and Segment strategy by increasing offer relevance and revenue uplift. Translate the opportunities into private offerings.  Operationally manage lead allocation into the technical environment, the automation of campaigns and analysis.  

Key Performance Areas:  

Strategy 

• Enable the customer base management strategy and campaign roadmap by performing deep base analytics, identifying commercial opportunities which supports the overall CVM strategy and Segment by increasing offer relevance and revenue uplift.
• Ensure efficient management of base leads, by considering commercial return from initiatives as well as optimised communication method.
• Translate the opportunities into private offerings.  
• Operationally manage lead allocation into the technical environment, the automation of campaigns and analysis.  

Delivery 

• Specify and create base KPIs to report and monitor base performance 
• Generate campaign performance reports 
• Create and maintain a base lead  
• Create and maintain a communication strategy 
• Business case development to determine the commercial opportunity of initiatives 
• Integration of base analysis into subscriber & NBX models
• Integration of initiatives into consumer lifecycle journeys

Capability 

• Create and maintain a base lead and communication strategy roadmap 
• Automation of logical rule-set 
• Integration of base analysis into subscriber models & NBX models
• Integration of initiatives into consumer lifecycle journeys
• BI and data management capability 
• Product and churn propensity modelling and forecasting

Supervisory / Leadership / Managerial Complexity:   

• Manage contributions and expectations of external service providers and stakeholders 
• Ensure ongoing liaison with other areas of the business  
• Review performance management, evaluating, assessing and tracking performance to ensure that objectives and targets are achieved 
• Build and enforce a customer centric approach   
• Communicate actively to effectively resolve any potential conflicts that may arise 
• Have the self-insight and flexibility to adapt to different situations 
• Live the MTN Brand values – influence employees’ behaviour 
• Influence other stakeholders to achieve the business objectives of the channel
• Role Complexity: Financial (limits/mandates etc.) 
• Project delivered within set budgets 
• Non-financial (customers/staff etc.) 
• External vendor/partner management 
• Cross-functional stakeholder management - support from other functions (specifically but not limited to Product Marketing, Brand & Communications, 
• Finance and Technology)  

Lateral Dimensions:  

• Creativities (improvement/innovation inherent)   
• Suggests concrete ways to improve productivity, and improve resource utilisation 
• Strive to automate processes and procedures wherever possible 
• Apply market research in an optimal way to continually improve processes and procedures 
• Communicate results and recommendations to the relevant areas of the business to build a competitive advantage 
• Recommend creative and innovative solutions to enhance MTN performance
• Establish sound relationships with service providers and vendors and business segments 
• Encourage continuous service improvement 
• Implement cost-saving activities  
• Vulnerabilities (control span)  
• Business expectations vs. the delivery reality 
• Data integrity 
• Poor customer service will impact negatively on revenue 
• Speed to market 
• Limited resources 
• Evolution of technology 
• Legislative changes 
• Reliance on the stability and availability of systems 
• Non-achievement of turnaround times 
• Inappropriate processes resulting in delayed service to clients  

Collaboration:   

Responsibility towards:   

• Non-financial (customers/staff etc.) 
• External vendor/partner management 
• Cross-functional stakeholder management - support from other functions (specifically but not limited to Product Marketing, Brand & Communications, Finance and Technology)

Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.

Independent thought and Judgment: 

• Objectives set for teams 
• Strategic input to the teams 
• Dissemination of information 
• Monitoring of compliance, performance and efficiency 
• Budget compliance 
• Resource allocation 
• System, process and procedure fine-tuning and development to achieve business objectives 
• Decision-making that is effective and responsible for profit and customer and business sustainability and growth 
• Make decisions to drive immediate response times 
• Use information to drive in-built excellence  

Authorities: 

• As per delegation of authority 

Qualifications

Minimum Requirements 

Education: 

• Diploma, university degree or equivalent qualification in mathematics, engineering, statistics, economics, econometrics or any other commercial or science degree 

Competencies

Head - Big Picture Focus (20) 

• Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow 
• Decisive Problem Solver -  Has the mental agility to identify business challenges and explore effective solutions through effective influencing
• Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings

Heart – Emotionally Intelligent (30) 

• Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours for others to follow 
• Guiding People Manager -  Is self-aware and guides team capability development through opportunity creation for realising potential 
• Relationship Builder  -  Builds relationships across the business in order to influence decision-makers and build team credibility Hands – Results

Focused (40) 

• Results Achiever -  Produces sustainable commercial results through ethical practices 
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates work to deliver the highest commercial returns     

General working conditions (e.g. shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.) 

• Flexible working hours 
• Flexibility to travel (local / international) 
• Attending functions after hours 
• Pressure to meet tight deadlines 
• Working in a dynamic and open plan environment  

KPA Quality Standards 

• Delivery, implementation and enhancement of subscriber/account contact strategy 
• Delivery, implementation and enhancement of subscriber/account understanding via base reporting 

Apply Before: 06/27/2025

go to method of application »

Job Description

Mission/ Core purpose of the Job 

• Evaluate the financial and operational performance of postpaid (consumer and enterprise) campaigns across all communication/ touch point channels, suggesting enhancements to the leads and communication strategy and well as model performance. 

Responsibilities

Context:

• Support the customer base management strategy and campaign roadmap by performing postpaid campaign performance analysis, unpacking how/if campaigns deliver on the overall CVM strategy and P&L. Feedback model and campaign ROI results, with learnings and additional opportunities on enhancements to Manager: Customer Segmentation & Propensity Modelling and Manager: Customer Insight Base Distribution & Lead generation.

Key Performance Areas:

Strategy

• Support the customer base management strategy and campaign roadmap by performing postpaid campaign performance analysis, unpacking how/if campaigns deliver on the overall CVM strategy and P&L. Feedback model and campaign ROI results, with learnings and additional opportunities on enhancements to Manager: Customer Segmentation & Propensity Modelling and Manager: Customer Insight Base Distribution & Lead generation.  

Delivery

• Create and maintain a postpaid performance against target tracker 
• Agree and sign off standard rules to measure Postpaid campaign revenue impact
• Establish governance on post campaign evaluation reviews
• Evaluate 100% of postpaid campaigns’ effectiveness in delivering on the agreed business case
• Feedback learnings and potential enhancements where applicable to increase ROI
• Automation of postpaid performance reports
• Support the integration and automation of campaign performance (take-up) in Flytxt
• Support the integration of subscriber performance data into Flytxt

Capability

• Automation of postpaid performance reports
• Support the integration and automation of campaign performance (take-up) in Flytxt
• Support the integration of subscriber performance data into Flytxt

Supervisory / Leadership / Managerial Complexity:  

• Manage contributions and expectations of external service providers and stakeholders
• Ensure ongoing liaison with other areas of the business 
• Review performance management, evaluating, assessing and tracking performance to ensure that objectives and targets are achieved
• Build and enforce a customer centric approach  
• Communicate actively to effectively resolve any potential conflicts that may arise
• Have the self-insight and flexibility to adapt to different situations
• Live the MTN Brand values –influence employees behaviour
• Influence other stakeholders in order to achieve the business objectives of the channel

Role Complexity:

• Financial (limits/mandates etc.)
• Project delivered within set budgets
• Non-financial (customers/staff etc.)
• External vendor/partner management
• Cross-functional stakeholder management - support from other functions (specifically but not limited to Product Marketing, Brand & Communications, Finance and Technology)

Lateral Dimensions:

• Creativities (improvement/innovation inherent)  
• Suggests concrete ways to improve productivity, and improve resource utilisation
• Strive to automate processes and procedures wherever possible
• Apply market research in an optimal way to continually improve processes and procedures
• Communicate results and recommendations to the relevant areas of the business to build a competitive advantage
• Recommend creative and innovative solutions to enhance MTN  performance
• Establish sound relationships with service providers and vendors and business segments
• Encourage continuous service improvement
• Implement cost-saving activities
• Vulnerabilities (control span) 
• Business expectations vs. the delivery reality
• Data integrity
• Poor customer service will impact negatively on revenue
• Speed to market
• Limited resources
• Evolution of technology
• Legislative changes
• Reliance on the stability and availability of systems
• Non-achievement of turnaround times
• Inappropriate processes resulting in delayed service to clients

Collaboration:  

Responsibility towards:  

• Non-financial (customers/staff etc.)
• External vendor/partner management
• Cross-functional stakeholder management - support from other functions (specifically but not limited to Product Marketing, Brand & Communications, Finance and Technology)

Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.

Independent thought and Judgment:

• Dissemination of information
• Monitoring of compliance, performance and efficiency
• System, process and procedure fine-tuning and development to achieve business objectives
• Decision-making that is effective and responsible for profit and customer and business sustainability and growth
• Make decisions to drive immediate response times
• Use information to drive in-built excellence

Authorities:

• As per delegation of authority

Qualifications

Minimum Requirements -.

Education:

• Diploma, university degree or equivalent qualification in mathematics, engineering, statistics, economics, econometrics or any other commercial or science degree
• Global Experience Standards (10)
• Min 2 years of relevant work experience 
• Fluent in English
• Demonstrated ability in base analytics within a large organisation
• Experience in ROI analysis
• Commercially astute
• Prior experience in base management (preferred)
• Prior experience of mobile industry (preferred)
• Demonstrated ability to influence management level staff in group and 1:1 situations
• Demonstrated ability to create structure within an unstructured environment
• Disciplined detail-oriented style, combined with ability to simultaneously work at a strategic level

Competencies

• Head - Big Picture Focus (20)
• Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Decisive Problem Solver -  Has the mental agility to identify business challenges and explore effective solutions through effective influencing
• Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings

Heart – Emotionally Intelligent (30)

• Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Relationship Builder  -  Builds relationships across the business in order to influence decision-makers and build team credibility

Hands – Results Focused (40)

• Results Achiever -  Produces sustainable commercial results through ethical practices
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates work to deliver the highest commercial returns    

General working conditions (e.g. shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.)

• Flexible working hours
• Flexibility to travel (local / international)
• Attending functions after hours
• Pressure to meet tight deadlines
• Working in a dynamic and open plan environment

KPA Quality Standards

• Delivery, implementation and enhancement of postpaid (consumer & enterprise) campaign performance reporting
• Agree and sign off standard revenue reporting rules with finance for campaign performance measurement

Apply Before: 06/27/2025

go to method of application »

Job Description

Mission/ Core purpose of the Job:

• The Campaign Operations specialist is responsible for the end-to-end coordination, implementation, execution, control and measurement of CVM campaigns within agreed time, budget and quality.

Responsibilities

• Context: (Global influences, environmental / industry demands, organisational mission, etc.)
• Highly dynamic and fluctuating Telecommunications industry
• Within the legal, regulatory and commercial environment of South Africa
• Highly competitive market with new and established competitors
• Fast moving industry
• Context changes in terms of technology advancements
• Legislative changes
• Changes in consumer behaviour
• Shortage of skill
• Maturing market with very high levels of churn

Key Performance Areas:

Task Complexity:

• Input Into Operational Planning 
• Support the end-to-end configuration and management of the Campaign Management Systems (CMS) and related functions. 
• Ensure that CVM Campaign systems, tools and services meet the business objectives and strategy.
• CVM Systems, tools and services should be evaluated against the operations strategy to identify any functional and capacity constraints based on the business plan for the year.
• Integration of the campaign tool with relevant systems
• Coordinates enhancements as per the planning document
• Ensure the successful deployment of any required functional and capacity upgrades to CVM systems, tools and services on time within the required quality standards.
• Provide key input in to the operations strategy and assist in defining customer retention, development and Upsell business logic.
• Ensure the successful implementation, automation and deployment of this logic into systems and tools.
• Define and deploy appropriate dashboards to monitor customer and financial performance KPIs.
• Ensure the seamless/automated availability of information related to CVM engagement initiatives.
• Support the CVM leadership in achieving divisional goals and commitments.
• Research and consider best methods, local conditions, trends, as well as competitor activity.
• Contribute towards continuous improvement and innovation at process and procedure level. 
• Recommend ways to exploit new opportunities to grow the business further.
• Assist in identifying innovative ways to use minimum resources to achieve maximum outputs.
• Extract and analyse Customer data using SAS and/or Oracle.
• To liaise with vendors (technology and/ or marketing agencies) regarding operational service delivery.

CVM Program Implementation 

• Assist with the tasks required to successfully develop and execute CVM initiatives.
• Enable the Commercial CVM team through planning, design, monitoring and reporting of CPM campaigns participate in entire campaign management process
• Extract, analyse and/ or transform data in preparation of campaign execution and post campaign analysis
• Perform Campaign extraction, execution and post campaign analysis.
• Ensure and deliver correct debriefs towards (external) parties on detailed implementation – Customer Management, distribution and fulfilment parties etc.
• Design and / or facilitate the content / creative for direct campaigns, ensuring the utilisation of appropriate channels and alignment with above-the-line campaigns.
• Report on campaign success against pre-defined criteria
• Manage contact strategy and regulatory requirements
• Project Management 
• Provide frameworks for projects and tasks.
• Define and assign work to be done.
• Control, manage and monitor all logistics.
• Plan the implementation of the chosen action in terms of activities, resources, timelines, follow-up dates, etc.
• Monitoring of the effective solution.

Business Analysis

• Perform Business Analysis MTN SA Business Analysis in line with the methodology and guidelines.
• Identify ways to fine tune policies, processes and systems in line with changing work practices.
• Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems 
• Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness.
• Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance.
• Ensure that benchmarking is conducted with other companies and organizations within and outside the industry. 
• Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity.
• Identify and implement innovative ways to use minimum resources to achieve maximum outputs.

Reporting

• Identify and prepare relevant information and data for reporting purposes.
• Make assessments of and draw solutions from qualitative data. Make logical deductions and draw conclusions that can be motivated.

Quality Management

• Input into the development of processes to continuously identify quality constraints and improve on re-occurring problems.
• Establish and maintain quality standards that will enhance the customer experience and cost efficiency.
• Work consistently according to standard operating procedures. 
• Understand the quality standards of the job and the reason for these standards and communicate these reasons to others. 
• Understand and communicate the consequences of not maintaining quality focus. 
• Identify processes and procedures where the quality of work may be improved.
• Analyse situations and take necessary action to ensure quality is maintained    .

Supervisory / Leadership / Managerial Complexity:  

• Set boundaries within which service providers will operate.
• Monitor execution of projects.
• Actively manage non-delivery.
• Enforce a customer-centric approach.
• Develop supportive relationships and encourage a team spirit.
• Communicate actively and effectively resolving any potential conflicts that may arise and sharing and providing relevant information. 
• Live the MTN Brand – change and influence employees behaviour.

Role Complexity:  

Lateral Dimensions:

• Creativities (improvement/innovation inherent)  
• Implementation of CVM initiatives – working closely with relevant business units and stakeholders.
• Ensure efficiency and effectiveness in information dissemination and related operational functions.
• Apply market research in an optimal way to continually improve processes and procedures.
• Proactive research and speedy communication of results and recommendations to the relevant areas to build a competitive advantage.
• Recommend innovative solutions to enhance MTN SA performance.
• Explore innovative ways to enhance the Customer Lifecycle.
• Define and exploit opportunities for designing relevant CVM initiatives and projects.
• Establish sound relationships with other business areas. 
• Keep abreast of customer needs and insights to inform value propositions. 
• Strive to automate processes and procedures wherever possible.
• Communicate research results and recommendations to the relevant areas of the business to build a competitive advantage.
• Recommend creative and innovative solutions to enhance MTN performance.
• Encourage continuous service improvement.
• Vulnerabilities (control span)
• Limited resources.
• Evolution of technology.
• Fluctuations in the market.
• Competitive activity.
• Reliance on the stability and availability of systems.
• Ineffective support from key stakeholders. 
• Customer dissatisfaction/misaligned needs.
• Non-achievement of turnaround times.
• Inappropriate processes resulting in delayed service to clients.

Collaboration:  

Responsibility towards:  

• Direct reports: None
• Matrix reports: None
• Key customers: Segment Managers, Sales Channels, Commercial CVM and Customer Services 
• Key suppliers: CSSO; Technical areas; Segment Managers; Marketing Support, Brand & Communications; agencies
• Relations, etc.: Brand and Communications; Marketing Support; Customer Segments; Business Segments; Products and Services

Discretionary Space:

Independent thought and Judgment:

• Ability to implement CVM campaign initiatives and effectively manage the operational issues that may arise.
• Alignment with CVM leadership guidelines and requirements
• Implementation of CVM campaign initiatives as per the approved plan.
• Dissemination of information.
• Resolution of queries and problems. 
• Management of the campaign systems

Authorities:

• As per delegation of authority.

Qualifications

Minimum Requirements -

Education:

• Bachelor’s Degree or 3 years tertiary Business qualification

Experience:

• Minimum of 3 years’ experience in a area of specialisation; with experience in supervising others
• Experience working in a medium organization

Training:

• Products and Services
• Systems training
• Compute training
• Network training
• Project Management
• Business Analysis
• Legislation 
• SAS
• Oracle

Competencies

Head - Big Picture Focus (20)

• Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Decisive Problem Solver -  Has the mental agility to identify business challenges and explore effective solutions through effective influencing
• Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings

Heart – Emotionally Intelligent (30)

• Culture and Change Champion -  Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Guiding People Manager -  Is self-aware and guides team capability development through opportunity creation for realising potential
• Relationship Builder  -  Builds relationships across the business in order to influence decision-makers and build team credibility

Hands – Results Focused (40)

• Results Achiever -  Produces sustainable commercial results through ethical practices Operationally Astute - Sets priorities, plans, organizes and co-ordinates work to deliver the highest commercial returns    

General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)

• Standard
• Valid driver’s licence

KPA Quality Standards

• Must meet project timelines.
• All CVM initiatives to comply with brand values. 
• Ensure the effective and efficient delivery of relevant CVM initiatives.
• Timely reporting and the accuracy thereof.
• Dissemination of information.
• Quality of market and intelligence.
• Timely and quality performance reports.
• Timely and quality Product Specifications, Terms and Conditions and promotional documents.
• Contribute toward business planning.
• Data Extraction, Monitoring and reporting on CVM initiatives.
• Dissemination of information and customer insights.
• Support CVM leadership to deliver on projects.

Apply Before: 06/27/2025

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Job Description

Mission/ Core purpose of the Job:

• To drive the effective implementation of the product and customer value proposition roadmap and go-to-market strategies for the Fixed /Connected Home product portfolio, owning the overall product lifecycle management.
• To ensure continuous improvement to the overall combination of services provided to the customer segment to maximize market penetration, growth, and profitability, through an enhanced customer experience
• To identify market and competitive trends, develop and refine relevant broadband products to match these trends as well as develop marketing strategies to drive growth in the segments in conjunction with the relevant departments.

Responsibilities

General

• Operationally execute the Supersonic business plan, aligned with the GTM model
• Proactively drive product deliverables across the functional areas through effective management of inter-functional relations and activities
• Hands-on product ownership mindset – be accountable for all product related items and pro-actively drive execution of product deliverables 

Market research

• Document qualitative and quantitative research within the consumer broadband market 
• Determine trends within the market 
• Benchmark trends and research with other developed and developing economies 
• Determine the key external forces (economic, social, regulatory, technological, etc.) that affect the market 
• Document competitor analysis 
• Document customer segmentation models 
• Quantify market opportunities to develop products 
• Maintain a database of market related pricing across portfolios 

Product Development

• End to end product ownership, from ideation to delivery, for both enhancement of existing products and the introduction of new products
• Direct involvement in operational activities relating to system changes (E.g. System price changes, enhancements, etc) and documentation updates (E.g. Terms and conditions, marketing collateral, etc) 
• Financial modelling (price, cost, profitability) analysis for price changes (new and existing)
• Support with documenting a product specification to be used by the information systems, core network, marketing, sales, operations, etc.
• Drive and execute on product deliverables across information systems, core network, marketing, sales, operations, legal and regulatory and other organizational teams 
• Project management of the project plan for the development of the new products

Product Reporting

• Build a database and report on all product related costs, market related prices and associated margins 
• Provide insight and analysis on product performance, based on reported data

Marketing/GTM/Support Strategies

• Work with marketing and sales to determining the best channels to reach customers when taking products to market 
• Assist in building and implementing marketing plans 
• Support all necessary sales and support channels, including sales/support agents in resolving issues, whether directly or indirectly related to products

Collaboration / Coordination 

• Manage inter-functional relations to ensure synergy across the various sub-divisions
• Establish and maintain on-going relationships with various fixed network operators to ensure synergy with Supersonic, alignment on plans (products, pricing, contracts) and assess impact to Supersonic with resolution
• Liaise with the Marketing team in defining effective channels for communicating approved initiatives aimed at creating awareness in this segment
• Initiate and drive commercial negotiations with external parties, related to reduced product input costs

Qualifications

Education:

• Minimum of 3-year degree/diploma in product design or Engineering
• Fluent in language of country with basic command of English 

Experience:

• 5+ years overall business experience, of which 3+ years in a product management role
• Experience in supervising/managing others 
• Very good understanding of fixed broadband and mobile consumer services
• Experience working in a medium to large organization

Training:

• Digital technologies 
• Financial management
• Commercial
• Financial costing
• Technical
• Product
• Project skills; and 
• Negotiation skills

Knowledge

• ISP industry knowledge on fixed line services, specifically FTTH and Fixed Wireless services 
• Uncovering new business ideas, models, pricing & business strategies
• Defining product development procedures
• Perform a mentorship role to all junior product developers
• Should have the ability to identify different means of realizing the development objective

Apply Before: 06/25/2025

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Job Description

• The Product Owner works alongside business owners to define the product roadmaps, writes user stories and prioritizes the team backlog to streamline execution and the delivery of priorities of the business.
• The Product Owner will maximize the value derived from the development team by ensuring the team is working efficiently and on the right items.
• They have a deep understanding of the target market / industry, and they build close relationships with key stakeholders to ensure that the team’s effort is aligned with overall strategy. 

Responsibilities

Key Performance Areas: 

• Provide input into the product vision and roadmap for Supersonic by aligning overall company strategy, business unit requirements, Supersonic objectives and key opportunities identified through business system knowledge
• Be a Super User on the Supersonic Business Systems
• Provide direction to the Agile development team and stakeholders and create requirements 
• Ensure that the development team always has an adequate amount of prior prepared tasks to work on
• Provide input into creating the Agile Product Roadmap which is based on the goals of the company and resources available. 
• Maintain the Agile Product Roadmap and make sure all stakeholders are aligned and informed on all progress of all projects.
• Provide backlog management, iteration planning, and elaboration of the user stories
• Prioritization of the backlog based on business priorities. 
• Develop user stories. 
• Spend significant time project managing the actual development of the product. 
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Acting as the primary liaison between the business stakeholders and the development teams. 
• Participating and driving agile ceremonies meetings and product sprints
• Monitoring and evaluating product progress at each stage of the process
• Keep abreast with Agile/Scrum best practices and new trends
• Optimize and continuously improve the experience and the value derived from of the products, journeys and services delivered through ongoing analysis of customer feedback, user / journey analytics and innovation
• Follow local and international trends from both a technological and a business perspective and make recommendations to extend offerings or improve existing ones

Quality and Project Management:

• Implement effective methods and standards to deliver the strategy
• Ensure that projects are delivered within the agreed timelines and in accordance with agreed quality standards
• Consider and recommend enhancements for project performance and processes and initiate remedial action where defects are evident

Stakeholder Management:

• Ensure development team has clearly defined metrics to evaluate success and continuous, measurable improvement and that these are properly monitored
• Compile regular project management reports, status and showcase reports

Product Ownership Complexity: 

• Contribute toward a customer centric culture
• Contribute toward a culture of innovation and agility
• Build professionalism, loyalty and commitment to the organization 
• Communicate actively and effectively resolving any potential conflicts that may arise 
• Living the SUPERSONIC Brand – influence employees’ behaviour 

Required Skills & Capabilities:

• Provide input into the formulation of strategy and vision and translate big picture thinking into an executable roadmap
• Proven knowledge of standard concepts, practices, and procedures within the agile framework
• Strong collaborator with cross-functional teams from tech, design, and business
• Experienced in facilitating agile workflows, managing a backlog/release plan, tracking team level metrics, removing blockers and reporting on progress
• Working experience guiding teams in an agile setting
• Strong business acumen and commercial mindset
• Strong leader, collaborator, team player, and individual contributor
• Strong communication skills with comfort in speaking with business stakeholders
• Strong problem solver with ability to influence the team to push the solution and progress
• Passion to challenge the status quo and find new solutions and drive out of the box ideas – loves and embraces change
• Able to think like a customer, to anticipate new customer needs and further develop the range of services to the mutual benefit of the company and the customer
• Believes in a non-hierarchical culture of collaboration, transparency, safety, and trust
• Not afraid to “roll up the sleeves” and seeks to go outside comfort zone to learn – pushes teams to do the same 
• Experience with front-end and website applications and integration, building consumer quality products, enabling business capability and objectives through technology
• Ability to work under pressure and manage stakeholder expectations with tight deadlines. 
• Skills to communicate complex ideas effectively and succinctly 
• Excellent knowledge of tracking and analytics setup

Key Deliverables:

• Drive a clear product vision and communicate it effectively to stakeholders, the product team, and the rest of the unit
• End to end team output strategy from inception to production
• Accountable for product specific KPIs once solution enters production and communicate regular tracking to stakeholders 
• Completion of projects within agreed time frames
• Facilitate release planning with stakeholders as well as regular demos

Qualifications

Education:

• Bachelor's degree in computer science, engineering, business, or equivalent
• Formal certification in Product Owner, Agile Delivery, User Experience or other relevant fields essential

Experience:

• 4 - 6 years as a Product Owner and / or Product Lead working within a product environment to develop and build digital platforms /digital products and services
• Experience in Agile delivery environment
• Experience in ISP industry or telecoms would be beneficial
• Outstanding communication, presentation, and leadership skills

Apply Before: 06/24/2025