Analyst - MFS Third-Party Settlement.Fintech CEO's Office at MTN

Job Description

Mission/ Core purpose of the Job:

• Monitor and manage the movement of electronic money in the ecosystem.
• Engage with the relevant stakeholders as well as manage commercial relationships with the third-party service providers. 
• Prepare reconciliations and reports on mobile money inflows and outflows from third party providers (3PP).
• Follow up and resolve reconciling items arising from 3PP reconciliations with the relevant stakeholders.
• Drive the process for 3rd party revenue share and revenue earned or cost of sales incurred in conjunction with MTN SA Finance. 
• Monthly monitoring of MoMo revenue and cost of sales generated via 3rd party partners. 
• Proactive support and reporting of 3rd party partner related system challenges on the ECW platform.

Responsibilities

Context:

• Highly dynamic and fluctuating Telecommunications industry
• Within the legal, regulatory and commercial environment of South Africa (Banks Act, SARBA, NPSA, ICASA, FICA, VAT, Tax Act, etc).
• Fast moving environment 
• Context changes in terms of technology advancements
• Legislative changes
• Changes in customer behaviour
• Pressurized environment with strict month-end deadlines and group reporting deadlines.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Task complexity:

Revenue Share Agreement Management and Partner Invoicing 

• Take the initiative to be informed and updated on the MFS Product and Development Division Roadmap and proactively prepare for the financial accounting of all transactions in collaboration with MTNSA Finance as per current policy.
• Remain informed of all financial terms and conditions captured in the final supplier agreements.

Third-Party Operations & Settlements

• Ensure that all required files are delivered to EVA via Globalscape in the required format by 3PP and Ericsson (ECW) to enable settlement to 3PP. 
• Follow up and ensure resolution of all data queries that may arise impacting reconciliation process preceding invoicing and revenue recognition. 
• Perform monthly reconciliations of all 3PP and ECW transactions for calculating revenue and cost of sales in accordance with contractual terms in a timely manner. 
• Calculate revenue and cost of sales in accordance with contractual terms and conditions. 
• Perform initial review of the revenue and fees configuration on the ECW platform. 
• Ensure all FICA documentation of 3PP are stored safely for compliance and audit trail.

Payments and e-cash management

• Daily e-money settlement with Mobile Money 3PP.
• Reconcile e-cash, control and bank accounts to the General Ledger
• Prepare journal input documentation for MTNSA Finance to process journals into the General Ledger
• Compile balances and payments schedule (to assist in the management of e-money cash flow).
• Sweep and transfer funds between Mobile Money revenue or fees accounts, commission accounts and control accounts

Customer Satisfaction / Customer Service

• Respond to and resolve all customer queries in line with set guidelines including regulatory requirements. 
• Access / extract required data from the system in response to queries received for information.
• Understand and consider the implications of actions to be taken for the customer / the effect of actions on the customer. 
• Escalate all unresolved queries timeously. 
• Deliver first time right service excellence

Operational Processes

• Contribute, challenge and identify ways to fine tune procedures and their application within MFS.
• Recommend inputs into Requirements Definition Specification (RDS) documents.
• Provide input on the technical specifications relating to reconciliations and settlement for the various products offered through MFS. 
• Enhance and work with existing processes and procedures in such a way that operational efficiencies and performance are improved
• Share experiences and knowledge of relevant work matters
• Gather information and research to ensure delivery of results
• Prioritize work to ensure deadlines are met. 
• Follow clear and linear procedures to find practical solutions to problems pertaining to reconciliations and invoicing

Supervisory / Leadership / Managerial Complexity:  

• None, but need to “manage” stakeholders within MFS, MTN SA Financial Operations and across the organisation.

Role Complexity:  

• Ad hoc involvement in deep-dive electronic money movement analysis and insights gathering.

Lateral Dimensions:

• Creativities (improvement/innovation inherent)
• Recommend changes to improve and simplify policies, procedures, processes and systems
• Highlight potential problems and opportunities in different areas of the business
• Recommend innovative solutions to enhance the reconciliations and settlements process.  
• Deploy and redeploy resources in the most effective way.
• Make continuous improvements at system, process and procedural level.
• Encourage continuous service improvement.
• Network extensively and build and maintain relationships (internal and external)
• Vulnerabilities (control span)
• Correctness and accuracy of data (data integrity)
• Data captured incorrectly
• Missing documentation
• Poor planning and coordination could impact on the success of events
• Reliance on the stability and availability of systems
• Non-achievement of turnaround times
• Non-compliance to quality standards
• Incorrect procedures implemented
• Variations to work not detected quickly enough thereby impacting on quality / performance
• Incorrect reports / report formats
• Breach of confidentiality
• Collaboration:  Refers to formal and informal relationships

Responsibility towards:  

• Direct reports:  None
• Matrix: None
• Key customers: Third Parties; MTN MFS IS department; Internal and external auditors, Vendors, MTN Group MFS 
• Key suppliers: Third Parties, Various MTN departments cost centre managers, Financial Planning, external Auditors, Banks and Creditors
• Relations, etc.: Third Parties, Vendors, MTN Revenue Assurance, MTN Internal Audit, MTN Compliance, MTN Finance, UBank, Regulators
• Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.

Independent thought and Judgment: 

• Compile reconciliations and contribute on ways to efficiently settle 3rd party accounts
• Resolving queries on reconciliations with 3rd parties
• Check validity of documents against policies and procedures for invoicing, before issuance to 3PP.
• Suggestions to Managers and IT to improve systems
• Execute work is done according to practical, clearly structured work procedures
• Provide input on ways to timeously resolve third party queries
• Obtain information to deliver excellent results
• Always ensure excellent front-line service delivery 
• Prioritise allocated tasks

Authorities:

• As per delegation of authority 

Qualifications

Minimum Requirements

Education:

• 3-year Degree / Diploma in Financial Management / Banking / Accounting or related.
• Global Experience Standards (5)
• 1-year experience in banking, financial management, accounting or other related fields.
• Fluent in English and one other official South African language.

Training:

• Industry specific KPIs and compliance
• Systems training e.g. ECW, EVA, Money Map 
• Computer training
• Network training
• Legislation 
• Time management training

Competencies

• Head - Big Picture Focus (10)
• Conceptual Thinker - Executes tactical plans to achieve strategic requirements
• Problem Solver - Has the mental agility to identify and solve relevant business challenges
• Improvement Driver - Executes and identifies opportunities for commercial innovation and continuous improvement
• Heart – Emotionally Intelligent (20)
• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds professional networks across teams through collaboration and co-operation
• Hands – Results Focused (50)
• Results Achiever - Produces sustainable business results through ethical practices
• Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others
• General working conditions (e.g. shift work, drivers license, specific tools, special clothing, environmental requirements, etc.)
• Standard office conditions
• Flexible working hours dependant on deadlines

KPA Quality Standards

• Compliance and enhancement of existing processes to ensure efficiency and effectiveness
• Compliance with service level agreement 
• Attend to and resolve regulatory and treasury queries
• Effective cash-flow management
• Timely settlement of third-party revenue share 
• Produce quality reports
• Timeous and accurate reporting
• Successful execution of allocated tasks
• Dissemination of information to stakeholders
• Successful execution of KPA’s

Apply Before: 06/30/2025