Mission/ Core purpose of the Job
Mission/ Core purpose of the Job
- The Specialist: Business Assurance Frameworks and Policies assists the Manager, and partners with business and to create awareness & adoption of the business assurance capability.
- The role is responsible to assist in monitoring frameworks and policies metrics. Whenever there is a gap in frameworks and policies, the incumbent would need to research and propose ways to instate them. And update these on a regular basis so that they are up to date with industry trends.
- Furthermore, the role is assisting in driving all business assurance primary and secondary controls across business by partnering with the Business Assurance partners.
Context (Global influences, environmental / industry demands, organisational mission etc.)
- Highly dynamic and fluctuating Telecommunications industry
- Highly competitive market with new and established competitors
- Fast moving industry
- Legislative changes
- Changes in the global GSM and ICT market affects developments in future revenue environments
- Interdependency of systems and the need to understand other systems
- High cross-functional dependency to deliver timeously
- Employment Equity and the related shortage of skill
- Internal client centric organisation
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Key Deliverables
Operations
Stakeholder Awareness & management
- Assist in the education of business to create awareness & adoption of the business assurance capability.
- Responsible for effective stakeholder alignment through building good relationship with business.
- Monitor the application of policies and frameworks in business units assurance areas.
- Clear education to primary control owners of their responsibilities.
- Assist in stakeholder identification and management
- Assist in ensuring KPI’s are embedded into Business Units for control measures
- Continued feedback from and to business on performance, frameworks & procedures
- Understanding by business of their role & responsibility where business assurance is concerned
- Awareness and acceptance of risk and control framework by business units
- Centralised RCA tracking
- Full control assessment & heatmap
Business Assurance Frameworks & policies
- Assist with Stakeholder Awareness & management
- Assist with risk coverage to be aligned to group risk control framework and mitigating controls
- Implement standardised business assurance framework
- Updated threshold limits aligned to industry & past experience
- Accurate leakage quantification
- Provide input into defining primary & secondary control thresholds
- Provide input into the updating of risk and control framework
- Make suggestion to update Risk policies
- Continuously updated control frameworks aligned to the evolving business environment
Governance and Risk Management
- Strictly follow and ensure team compliance of relevant policies and procedures.
- Ensure effective Service Level Agreements strategies are followed to support the business.
- Implement proper controls and processes to minimise revenue leakage.
- Facilitate the placement of controls.Act in accordance with the Delegation of Authority.
Customer Satisfaction
- Ensure service delivery in line with needs of the business
- Put contingency plans in place to prevent delays and enhance the customer experience
- Identify trends and patterns pertaining to customer requests and ensure continuous improvement as an important element of service delivery
Job Requirements (Education, Experience, and Competencies)
Education:
- Minimum of 3-year financial degree and relevant technical qualification
- Fluent in English
- Relevant certification / accreditation / membership with professional body as required for role
Experience:
- Minimum of 2 years’ experience in audit and/or assurance gathered from medium to large organization
- Advanced knowledge of Excel and powerpoint
- Experience with defining frameworks, policies and thresholds
- Presentation and interpersonal skills
Competencies:
- Head - Big Picture Focus (10)
- Analytical Thinker - Manages the alignment and execution of tactical activites
- Problem Solver - Has the mental agility to identify and solve relevant business challenges.
- Operational Value Creator - Executes on innovative commercial practices and identifies.
Heart – Emotionally Intelligent( 20)
- Culture and Change Champion - Role models practices by living the MTN values and vital behaviours for others to follow.
- Supportive People Manager - Is self-aware and supports team capability development through opportunity creation for realising potential.
- Relationship Manager - Builds professional networks across teams through collaboration and co-operation.
Hands – Results Focused (50)
- Results Achiever - Produces sustainable business results.
- Operationally Astute - Sets priorities, plans, organises and co-ordinates the work of others.
Others:
- Audit/Assurance Expertise
- Influencing & Stakeholder management
- Telco Industry Expertise
- Risk Management
- Problem solving
- Business Assurance Expertise
- Communication and Presentation
- Negotiation
- Strategic thinking
Authorities
- As per delegation of authority.
Collaboration (Formal and Informal Relationships)
- Responsibility towards:
- Key customers:
- Business Unit Leaders
- Finance Risk Committee
- Finance GM’s and SM
- Business Assurance team
- EPMO
- IT Operations
- FBP of BU
Apply Before: 06/25/2025
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