Manager - Product Manager.Customer Operations at MTN

Job Description

Mission/ Core purpose of the Job:

• To drive the effective implementation of the product and customer value proposition roadmap and go-to-market strategies for the Fixed /Connected Home product portfolio, owning the overall product lifecycle management.
• To ensure continuous improvement to the overall combination of services provided to the customer segment to maximize market penetration, growth, and profitability, through an enhanced customer experience
• To identify market and competitive trends, develop and refine relevant broadband products to match these trends as well as develop marketing strategies to drive growth in the segments in conjunction with the relevant departments.

Responsibilities

General

• Operationally execute the Supersonic business plan, aligned with the GTM model
• Proactively drive product deliverables across the functional areas through effective management of inter-functional relations and activities
• Hands-on product ownership mindset – be accountable for all product related items and pro-actively drive execution of product deliverables 

Market research

• Document qualitative and quantitative research within the consumer broadband market 
• Determine trends within the market 
• Benchmark trends and research with other developed and developing economies 
• Determine the key external forces (economic, social, regulatory, technological, etc.) that affect the market 
• Document competitor analysis 
• Document customer segmentation models 
• Quantify market opportunities to develop products 
• Maintain a database of market related pricing across portfolios 

Product Development

• End to end product ownership, from ideation to delivery, for both enhancement of existing products and the introduction of new products
• Direct involvement in operational activities relating to system changes (E.g. System price changes, enhancements, etc) and documentation updates (E.g. Terms and conditions, marketing collateral, etc) 
• Financial modelling (price, cost, profitability) analysis for price changes (new and existing)
• Support with documenting a product specification to be used by the information systems, core network, marketing, sales, operations, etc.
• Drive and execute on product deliverables across information systems, core network, marketing, sales, operations, legal and regulatory and other organizational teams 
• Project management of the project plan for the development of the new products

Product Reporting

• Build a database and report on all product related costs, market related prices and associated margins 
• Provide insight and analysis on product performance, based on reported data

Marketing/GTM/Support Strategies

• Work with marketing and sales to determining the best channels to reach customers when taking products to market 
• Assist in building and implementing marketing plans 
• Support all necessary sales and support channels, including sales/support agents in resolving issues, whether directly or indirectly related to products

Collaboration / Coordination 

• Manage inter-functional relations to ensure synergy across the various sub-divisions
• Establish and maintain on-going relationships with various fixed network operators to ensure synergy with Supersonic, alignment on plans (products, pricing, contracts) and assess impact to Supersonic with resolution
• Liaise with the Marketing team in defining effective channels for communicating approved initiatives aimed at creating awareness in this segment
• Initiate and drive commercial negotiations with external parties, related to reduced product input costs

Qualifications

Education:

• Minimum of 3-year degree/diploma in product design or Engineering
• Fluent in language of country with basic command of English 

Experience:

• 5+ years overall business experience, of which 3+ years in a product management role
• Experience in supervising/managing others 
• Very good understanding of fixed broadband and mobile consumer services
• Experience working in a medium to large organization

Training:

• Digital technologies 
• Financial management
• Commercial
• Financial costing
• Technical
• Product
• Project skills; and 
• Negotiation skills

Knowledge

• ISP industry knowledge on fixed line services, specifically FTTH and Fixed Wireless services 
• Uncovering new business ideas, models, pricing & business strategies
• Defining product development procedures
• Perform a mentorship role to all junior product developers
• Should have the ability to identify different means of realizing the development objective

Apply Before: 06/25/2025