Manager: Business Optimisation at Sanlam Group

Key Responsibilities:

Process Engineering:

• Oversee and guide the analysis of existing workflows and processes across the SRM environment.
• Prioritise and guide process reengineering efforts to optimise overall business impact.
• Engage with relevant stakeholders to effectively to drive process adoption and adherence.
• Identify, advise, and implement best practices in the field of operational excellence. 
• Document and manage Distribution SOPS and SLA’s
• Drive process automation within SDM

MI and Data 

• Drive data analysis across all key DEE functions 
• Identify the data requirements, key metrics and KPIs and implement the required tools/systems to successfully collect and measure the relevant data 
• Design and implement the reporting requirements, systems and standards needed to effectively visualize all critical metrics that effectively manages stakeholders and influence decision making.

Risk Management:

• Oversee and drive the implementation of the relevant risk management frameworks, procedures and reporting requirements. 
• Ensure the effective identification and proactive mitigation of all key business risks.
• Ensure that risk reports are compiled and shared with the relevant stakeholders.

Qualification:

• Matric (Grade 12)
• Minimum 3-year Degree / National Diploma in Business Management or a related field.
• Post graduate qualification is advantageous.
• Relevant certification in risk and compliance is advantageous.
• Relevant certification in Operational Excellence is advantageous.

Experience:

• 5-7 Years experience in an operational environment within the financial services / insurance or retail industries (experience in the insurance industry would be advantageous).
• Proven experience in MI and data.
• Previous supervisory experience is essential.
• Theoretical frameworks and principles relating to operational excellence
• Understanding and application of digital platforms / operational performance measurement tools.
• Understanding of MI and data management principles
• Legislation and regulatory frameworks relating to functional area.
• Client experience principles and frameworks (for example, TCF).