Manager: Digital Channels NAR at Nedbank

Job Purpose

The primary focus of this role is Digital Channel management and development in Nedbank NAR Subsidiaries. To drive Revenue uplift, Client experience and Convenience. The role will also be required to support NAR Client, Product and Channels in the business.

Job Responsibilities

• Contribute in establishing the Digital Strategy of the Business Unit across geographies and target markets.
• Support the achievement of the Buisness Strategy: objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered projects and initiatives to meet these objectives through systems; process; services and solutions are aligned.
•  Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping Management Information updated.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction which seek to inform decision making.
• Contribute to reallocation of affected resources (redundant) by identifying alternative use of skills set and working in collaboration with EXCO members.
• Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
• Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
• Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process - system - operating procedures.
• Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending chnages and sending emails confirming the enhancements.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders businesses by highlighting benefits in support of the implementation of recommendations.
• Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
• Identify the business issue by observation; analysing management reports and requests from EXCO.
• Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
• Set expected performance output of stakeholders by meeting and agreeing on outcome-based activities and measures.
• Obtain and secure stakeholder buy-in to strategy by presenting alternative solutions and recommending the best solution based on client and business value.
• Recognise performance improvements by acknowledgement of business omprovements from other stakeholders which meet the business objectives.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• NQF level 7 qualification or Honours degree in Project Management or Business management

Essential Certifications

• Relevant certification in PM practises or methodology (PRINCE/ PMBOK ETC)

Minimum Experience Level

• 3 -5 years working experience as a Product Manager/ Digital Channels Manager within the Banking/Financial Services Industry.

Type of Exposure

• Built a high performance culture
• Built and maintained stakeholder relationships
• Delivered compliance risk management programmes and advice
• Designed Workforce Planning Solutions
• Developed and Implemented Communications Strategy
• Improved Processes and Culture
• Manage internal process
• Managed Transformation and Innovation
• Managed Self and Team

Technical / Professional Knowledge

• Industry trends
• Relevant software and systems knowledge
• Principles of financial management
• Cluster Specific Operational Knowledge
• Principles of project management
• Communication Strategies
• Decision-making process
• Governance, Risk and Controls
• Financial management
• Information Technology concepts