Manager: FiberCo Business Analysis at MTN

Mission/ Core purpose of the Job
The Manager FiberCos Business Analysis will be accountable to support the GM Commercial & Business Integration for the end-to-end Business Analysis of the FiberCos. The business analysis will be guided by Infrastructure monetization operating model principles. More specifically the starting point will be understanding a gap analysis of the existing capabilities and operating model vs the target operating model and required capabilities to build mature FiberCos in the 5 countries.
The business analysis work will support transforming the FiberCo business plans into executable programs to drive the EBIDTA program to reach $130m by 2025. These activities will support the building and performance management of the FiberCos from infancy towards maturity. This role will be responsible for the business analysis aspects of driving the FiberCos as part of the portfolio of cross-functional strategic programs aligned to MTN Wholesale strategy
The role will work in a combination of virtual, 3rd party contractors/partners and subject matter experts from the business in project teams depending on program requirements.
The Manager FiberCos Business Analysis will also be accountable for building with the GM the MTN GlobalConnect commercial transformation and execution capacity through design and implementation of best practice process, systems and people, management techniques across the wider organisation.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Manager FiberCos Business Analysis will be accountable to achieve the following objectives:

Main Responsibilities: Understand, Observe, Analyse and Document

• Define problem statement, opportunity or constraint based on understanding of the current state. Conduct pre-session research to understand Business Case motivating factors, business objectives and desired future state.
• Conduct Risk Analysis in understanding the risks associated with achieving the future state and mitigation strategies.
• Develop project scope and define boundaries
• Consult experts to find out more about the area of concern/problem/Business Objectives through observing and engaging with people to understand motivations and stakeholder goals.
• Analyse & Simplify requirements/objectives with key stakeholders
• Plan Stakeholder Engagement, identify and compile a list of personas their characteristics and responsibilities.
• Identify stakeholders who will have the responsibility and authority to make decisions about business analysis work including who will be responsible for setting priorities and who will approve changes to business requirements.
• Facilitate workshops (e.g. whiteboard sessions) with stakeholders to understand their needs, analyse and elicit requirements.
• Lead Design or Design Thinking sessions through Problem Definition, Research & Requirements gathering, Ideation and Prototype Designs
• Brainstorm ideas and activities that will be performed across initiative including who will perform the activities, the timing and sequencing of the work, the deliverables that will be produced and business analysis technique that may be utilised.
• Capture information in a format that is specific to elicitation activity e.g. user stories, customer journeys, prototypes, etc including As-Is and To-Be Business Processes, and reporting requirements.
• Structure ideas & and generate requirements documents defining solutions.
• Produce Requirements Traceability Matrix to ensure requirements have a clearly defined relationship to other requirements solution components, or releases or phases or iterations, within solution scope.
• Prioritise requirements, in the form of user stories, to ensure that the highest valued requirements are addressed first.
• Assess requirements changes, obtain recommendations to approve, modify or deny a proposed change to requirements.

Problem Solving / Solution Design

• Design and document business solutions (process, system and measurements) that meet current and future requirements.
• Review and re-engineer processes within the value stream to meet the required service levels – aligned with Business Architecture guidelines and methodologies.
• Review and edit requirements, specifications, business processes and recommendations related to proposed solution.
• Define and construct context diagrams which form part of the basis of process mapping
• Assist in drafting policies, processes and procedures for business unit. Consider the long term (1-2 years) implications of actions from a broader perspective.
• Drive best practice, continuous improvement and innovation at process and procedure level
• Consider local conditions, as well as competitor activity.
• Construct, implement / fine-tune methods, processes / systems to enhance effectiveness / meet organisational goals
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Input into the development of function- specific business plans associated with opportunities identified, and the alignment of those plans with corporate strategy.

Research

• Conduct research relating to GlobalConnect FiberCos business and systems, for relevant business unit.
• Stay abreast of current trends and best practices in organisational development, functional operations, and technology areas associated with Relevant business unit.

Job Requirements

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 3-year degree/diploma in relevant discipline.
• Diploma in Business Analysis, Certification in Design Thinking Frameworks is required, Six Sigma certification.
• Agile Certification will be an advantage.
• Facilitation verification will be an advantage.
• English (Fluent), French and Arabic (as advantage).

Experience:

• At least 5 years business analysis and business optimisation experience, in process driven environments
• At least 2-3 years of leadership experience in similar positions, in fast-moving industries
• Previous experience in managing a team of business analysts is essential
• Hands-on experience in Design Thinking analysis is essential.
• Experience in defining user journeys.
• Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects.
• Work across diverse cultures and geographies
• Must have experience working on large scale projects as well as handling day-to-day operational requests from the business.
• Proven experience working with Excel and developing and maintaining various analyses and reporting tools
• Understanding fundamentals of analytical data, etc.
• Experience in process mapping, process re-engineering and GAP analysis
• Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed process flows, and the development of operational performance and quality metric standards and reports.
• Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects.
• Experience working in an Agile environment will be an advantage
• Experience in a telecommunications environment is advantageous but not essential
• Written and verbal communication, including technical writing skills

Competencies:

Knowledge:

• Business knowledge
• Business architecture knowledge
• Understanding of GlobalConnect and Group processes
• Process mapping knowledge
• Financial modelling knowledge
• A thorough understanding of how to interpret customer business needs and translate them into application and
• operational requirements

Skills / physical competencies:

• People management and leadership skills – the ability to get the best out of people, and make sound people management decisions.
• Feedback skills
• Relationship skills – to build relationships to facilitate efficient workflow
• Coaching skills – to develop the team and staff
• Scanning skills – to search for new ideas, trends and principles
• Strong “can-do “attitude combined with an ability to use minimum resources to get maximum outputs
• Systems thinking – understanding the “big picture”
• Business acumen – un understanding of the business as a whole