Latest Jobs at MTN

Mission/ Core purpose of the Job
The Senior Manager IT – Design & Operations will form a part of a highly-skilled group of IT and management experts responsible for the architectural, operational and delivery of the GlobalConnect global IT infrastructure and support other business units with the deployment and utilization of the assets. The role will be responsible for the worldwide product strategy, portfolio and roadmap/Go-to-market strategy for global managed networks and overall lifecycle management. The position will furthermore be responsible for network and information security across all functions within GlobalConnect

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Senior Manager IT – Design & Operations role will be accountable to achieve the following objectives:

• Leading all operational aspects of design and operations by ensuring stable, robust and scalable operational processes to support delivery models
• Ensure and monitor that processes are in place to pro-actively protect consistent service quality to meet contract expectations through acceptable controls and service procedures in line with agreed upon process and standards.
• Coordinate with the different areas of the company for the procurement, implementation and monitoring of IT Functions, especially with the GCTIO office and closely manage the delivery of products and services with strict financial controls.
• Lead a team of experts and virtual teams around the world that are tasked to identify strategic partners for delivery of new products and services that can be implemented across the GC customer base and to monitor performance delivery on GC IT assets.
• Manage overall product lifecycle for IT solutions and products
• Interface with the wholesale solutioning team in support of large or strategic opportunities, especially in the definition of SLAs to be provided
• Define SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customers
• Produce documentation of service: marketing manuals, annexes to contracts (Service Description, Manual of Operations, Pricing, Terms of Service), training documentation and business presentations.
• Creating and implementing standardized processes within the business unit and improving on existing methodologies, including departmental structures and organizational improvements
• Mentor technical experts and subordinate business units on the wholesale and international fixed connectivity network set-up and requirements
• Coordinate and schedule resources for service requests, within the wholesale team and across GC landscape when required
• Be the key contact for key customers as the design and operations expert and service assurance lead
• Support in the review and management of the customer service requests to ensure all they are correctly prioritized, scheduled and moved through the system as desired
• Set team goals in alignment with MTN GC objectives and assist direct reports in the definition and attainment of individual goals
• Ensure that direct reports have the resources, information, and processes necessary to deliver effective and timely technical solutions to our customers
• Accountable for the GC Network security and Information security systems, solutions and compliance
• Responsibility and accountability for the IT design and operations of the GC billing platforms and operations thereof
• Develop and maintain support procedures and policies

Role Deliverables

• Review and manage the work of the design and operations business unit
• Provide design and operations strategy for GC Executive
• Drive growth and maintain the quality of the services
• International SLA set-up coordination and management
• Tracking and monitoring of end-to-end service delivery and assurance across wholesale and fixed infrastructure service

Role Dependencies

• IT Security, design an operational functions
• Inputs for strategy reports
• Leading design and operations business line

Job Requirements (Education, Experience and Competencies)
Education:

• BA or BS degree (preferably in Engineering or Computer Science) (essential)
• Master’s degree in Engineering or Computer science (desired)

Experience:

• 8+ years in relevant experience in the design and operations space
• 3+ years managerial experience preferably within the international infrastructure wholesales business

Competencies:

• Detailed knowledge on the international telecommunication infrastructure industry in regard to latest industry trends and competitive landscape within the MTN footprint.
• Strong understanding of managed networks.
• Effectively manage processes and solutions to maximize efficient work within the business unit.
• Desire to provide inputs for new product development and management.
• High communication and presentation skills to efficiently manage partners, customers an colleagues within MTN GC business units.
• Strong analytical skills to be able to execute market analysis, competitor landscape reports and customer monitoring.
• Understanding the connectivity infrastructure wholesales landscape with a focus of emerging markets.
• Work proactively across multiple cultures and languages within the MTN footprint countries.
• Strong computer literacy

Other:

• Regional and international travel
• Able to motivate and inspire team members across multiple MTN footprints

go to method of application »

Mission/ Core purpose of the Job

• Provide administrative and coordinative support services to the office of the assigned Executive in MTN and thus contribute to the smooth operation of the division.  Provide administrative and coordinative support services to an entire business function reporting to the Executive in MTN. This includes stakeholder management, monitoring administrative projects, maintaining a suggestion program, document controller responsibilities etc.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Office Coordinator: Regulatory Affairs will be accountable for achieving the following objectives:

Financial (5%)

• Process all requisitions for the assigned Exec’s office.
• Support the divisional optimisation of budget by identifying and championing cost reduction initiatives in the execution of business   operational deliverables.

Internal Processes (50%)

• Personal support to the Executive
• Act as the point of contact to the Executive, handling and distributing confidential mails, telephone calls, faxes, etc.
• Co-ordinate and manage Executive calendars, travel arrangements and schedules, negotiating potential conflicts and determining     feasible alternatives.
• Perform a diversity of secretarial and administrative support activities including composing memos and correspondences, compiling reports, creation of spreadsheets and manipulation of spreadsheet data.
• Compile documents for the Exec as part of outcomes from meetings and workshops (coordinate inputs from various stakeholders)
• Cross-examine documents for Exec’s review to ensure quality control and compliance to MTN policies.
• Collate relevant activity reports from the different units within the assigned department for the Exec’s review.
• Develop presentations required by the Exec for his/her presentations. Coordinate compilation of this with inputs from various stakeholders)
• Perform quality control checks on assigned Exec’s presentations, to ensure proper formatting and elimination of errors.
• Coordinate the organization of social events connected to the Exec’s office.  This includes preparing cost estimates, managing the budgets and coordinating all activities for the success of the programme.
• Assist in the development of and management of Exec’s budget

Support to the Division

• Support project teams by monitoring the implementation of key operational projects and initiatives within the division.
• Development of Minutes for Management meetings. In addition, provide proper logistics support and facilitate the process to ensure the smooth running of the meeting.
• Follow up on minute actions, coordinate responses and escalate where required
• Maintain a suggestion/feedback program to enable continuous improvement and drive a culture of innovation.
• Collaborate with support functions to ensure that the division is run effectively. This includes organising the office layout and arranging for necessary repairs as applicable.
• Act as document controller document controller of the division – entails having a clear understanding of the divisional Processes, Policies and Procedures and knowledge about accessibility/storage.
• Maintain and coordinate the supply of office stationery and equipment across all departments.
• Manage sensitive matters and information regarding peculiar issues within the division.
• Assist in the development of key team presentations and maintain updates for these (project specific presentations)
• Assist in the compiling and writing of project reports (for the projects that have been assigned to this candidate)
• Area accounts and invoice management for division
• Assist in the development of and management of the divisional budget
• Participation in business support activities (Knowledge Share Sessions etc.)
• Focus on project delivery & implementation (Unit/departmental/cross functional)
• Organize and coordinate workshops, break-away sessions and other team activities

Customer (25%)

• Respond to enquiries from MTN Group, CEO’s office and other Executive offices as applicable.
• Respond to customer queries and requests and escalate to the assigned manager/ executive as applicable.

Stakeholder (5%)

• Champion the Divisional Ecosystem/Stakeholder Management initiative.
• Prepare meeting/conference logistics and host visitors on behalf of the Executive.

Job Requirements (Education, Experience)
Education:

• Bachelor’s degree in related field
• Fluent in English Fluent in language of country with basic command of English
• English, French and Arabic (as advantage)

Experience:

• 5-7 years’ experience in an area of specialisation; with experience with working with others
• Experience working in a medium size organization

go to method of application »

Mission/ Core purpose of the Job
To frame processes/procedures for all activities and deliverables of MTN Global Connect’s strategy by ensuring high quality, cost-effective and value-driven services to internal commercial units and the wholesale market in general.
To aim to achieve best in class quality for all services- Voice, Non-voice (messaging, Signaling and any other VAS products) in all quality-related parameters, viz. ASR, NER, MOS (or PESQ), Delivery rate and Delivery time etc., resulting in superior customer experience.
This is achieved by focused quality management, lay down clear structured processes and procedures, viz. optimal routing of service traffic, dial code management, destination management, analysis and reporting on traffic performance, research of traffic and market trends, traffic quality assurance and cost base tracking, and management of traffic to international and national destinations and providing general administrative support.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Process Management

• Identification of the activities and deliverables which critically impact business, performance and quality.
• Alignment and agreement with internal and external stakeholders on the documentation of processes & procedures for the identified activities & deliverables. Obtain necessary approvals for the process documents from senior management.
• Ensure the implementation of processes in letter and spirit.
• Deployment of a governance model for compliance of the processes, with periodic audit.
• Plan and organize, in coordination with internal stakeholders, viz. Product and Technology teams, implementation of best practise standards and necessary certifications for the service platforms.
• Arrange repository of all documentation for Business, performance and processes.
• Ensure structuring of workflow of activities and tasks, involving internal and external stakeholders.
• Support Sales, Marketing, Product and Technology teams for understanding and draft/frame the process requirements.

Quality Analysis, Monitoring & Improvement

• Monitor and analyse traffic data regularly from switch generated CDR’s via Billing systems in real-time pertaining to service traffic volume & supplier quality of service, viz. PDD, NER, ASR, MOS (PESQ) Delivery rate and Delivery time etc., using applicable service metrics.
• Benchmarking service quality KPIs, mentioned above and plan for improvement.
• Drill down analysis using interactive world map colour-coded GUI displaying the route quality and set up alerts via SMS and/or Email.
• Evaluation, analysis and recommendations on service performance on a periodic basis- hourly, daily, weekly, monthly, quarterly and annual basis – that is consistent with the business plan.
• Cost analysis and tracking & monitor volume agreements, thresholds and agreements.
• Monitoring and tracking of traffic over known and suspected fraudulent use cases; alerting business risk, revenue assurance and fraud management structures to identified and suspected exploitation of MTN services, which potentially degrades the revenues, quality, performance and customer experience.
• Ensure application of service barring of known and suspected fraudulent use cases to support Group Revenue Assurance and Fraud activities.
• Monitor service traffic patterns to support primary controls of technical routing processes.
• Monitor supplier performance with regards to delivered traffic volumes, QoS and traffic management support for scheduled reporting to MTN Group Supplier Management and Partnership Management teams.
• Collate, analyse and publish service quality MIS, dashboards, reports, including trending etc. periodically and on-demand basis.
• Business functional reporting based on agreements, commercial trading, service traffic routing, traffic trending & analysis, and quality assurance and benchmarking against KPIs.
• Comprehensive and flexible traffic reporting through mainly MTN reporting environment.
• Proactively work with MTN EIS teams to design, develop and implement customised reporting capabilities based on operational and business functional requirements.

Traffic Quality Assurance

• Test all services/products, suppliers, potential suppliers proactively and perform business intelligence.
• Manage and provide reporting on quality benchmark compliance and compliance with service provisioning regulations (CLI presentation, call data provisioning, etc.).
• Detection and investigation of fraudulent charging and interconnection detection.
• Detection of Simbox abuse, arbitrage exploitation using MTN systems and data intelligence to support revenue assurance and fraud management teams.
• Plan and support periodic tests for detection of traffic bypass of voice & non-voice services and ensure plugging the leaky entry points.
• Ensure service availability (DTMF, fax transmission, far-end capacity management) testing using MTN systems and data intelligence.
• Connectivity testing and route quality as per QoS benchmarking.

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum 4-year Academic Degree (Engineering/Computer Science/Business Management)
• A certification or a Postgraduate qualification in Business & Management is an advantage.
• Fluent in English

Experience:

• Minimum 8+ years in Telecommunications or IT-related industry.
• Routing, Dial & numbering plan and voice/non-voice Telecom services or IT services.
• Preferably in interconnect-related fields.
• Process, quality assurance and performance/capacity management profiles

Competencies:

• Understanding of Product developments.
• Project management.
• Good knowledge in Quality parameters and improve the quality of services (QoS).
• Corporate finance or management accounting training.
• Basic knowledge of telecommunication regulation.
• Basic business & commercial acumen.
• Strategic and analytical thinking.
• Skills in Data analysis, statistics & Reporting.
• Skills in documentation and preparation of flow charts.
• Skills in Microsoft office- Excel, Word, Power point, Visio etc.
• Strong computer literacy.
• Inter-personal skills.

go to method of application »

Mission/ Core purpose of the Job
The HR Business Partner (HRBP) is responsible for aligning business objectives with employees and management in designated business units. The position formulates partnerships across the HR function to deliver value-added service to management and employees in SA and FiberCo. that reflects the business objectives of the organization. The HRBP maintains an effective level of business literacy about the business unit’s financial position, its midrange plans, its culture and its competition.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Manager: HR Business Partner  will be accountable for the following key deliverables:

• Conducts weekly/monthly meetings with respective business units.
• Consults with line management, providing HR guidance when appropriate.
• Analyses trends and metrics in partnership with the HR teams to develop solutions, programs and policies.
• Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Partners with the legal department as needed/required.
• Provides day-to-day performance management guidance to line management (e.g., coaching, counselling, career development, disciplinary actions).
• Works closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
• Provides HR policy guidance and interpretation.
• Develops contract terms for new hires, promotions and transfers.
• Provides guidance and input on business unit restructures, workforce planning and succession planning.
• Identifies training needs for business units and individual executive coaching needs.
• Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met.
• Performs other related duties as assigned.

Role Deliverables

• Day-to-day coordination about HR operations and activities in SA and FiberCo.
• 100% information and data compliance.
• Effective communication channels/ initiatives

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum 4 Year Bachelor Degree in equivalent specialization MSc, MBA is a plus.
• Fluent in English.

Experience:

• Manager track record of 5+ years; with at least 3 years in Telecom industry.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee and union relations, diversity, performance management, and respective employment laws.
• Experience resolving complex employee relations issues
• Worked across diverse culture and geographies.

Skills:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software

go to method of application »

Mission/ Core purpose of the Job
The Senior Manager Commercial Business Integration will be accountable to support the GM Commercial Business Integration for the end-to-end scoping, delivery, integration of OpCo businesses, performance management and embedment of a portfolio of cross-functional strategic programs aligned to MTN Wholesale strategy
The role will lead a combination of virtual teams, 3rd party contractors/partners and subject matter experts from the business in project teams depending on program requirements.
The SM Commercial Business Integration will also be accountable for building with the GM the MTN GlobalConnect commercial transformation and execution capacity through design and implementation of best practice process, systems and people, management techniques across the wider organisation.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Senior Manager Commercial Business Integration will be accountable to achieve the following objectives:

• Define the program (FiberCo) scope to achieve a given set of strategic commercial objectives. This will require the translation of high-level strategy planning into an actionable set of program deliverables in consultation with the relevant business unit program sponsor.
• Create the high-level budget and resourcing plan to deliver the scope of the portfolio of programs with support from finance as required.
• Achieve key stakeholder buy-in to secure the necessary resources and funds to deliver optimally.
• Setup the governance framework to steer program delivery with appropriate levels of upward, lateral and downward visibility and drive commercial excellence.
• Lead the delivery of commercial and strategic programs from inception to point of handover to the business units (OpCo and GlobalConnect).
• Drive business ownership, facilitating the required change management and capability building needs
• Identify and manage risks which impact the commercial program delivery or and communicate risks to all relevant stakeholders.
• Design GlobalConnect business frameworks to ensure aligned ways of work across the Opco teams.
• Perform post implementation check-in of strategic programs to enable continuous commercial improvement across Opcos.
• Improve and standardise the quality and effectiveness of key business performance and efficiency processes.
• Serve as a subject matter expert on the GlobalConnect portfolio and provide operational guidance to support the Opcos.
• Build a culture and capability of continuous improvement across the Opco teams.

Role Dependencies

• Active support from the GM Commercial Business Integration.
• Active support from key stakeholders throughout the programme.
• Timely decision making and reporting.
• A skilled and experienced programme team to support successful delivery.

Job Requirements (Education, Experience and Competencies)
Experience:

• 8 – 10 years of experience in delivering large and complex programs.
• Minimum 5 years in the telecommunications industry.
• Work across diverse cultures and geographies.
• Proven track record of business improvement.

Competencies:

• Resilience and agility: Ability to lead complex, ambiguous, high-profile programs and deal with the volatile nature of a program environment.
• Leadership skills: Ability to work across multiple dimensions, approachable, strong listening skills management of stakeholder expectations. Strong communication skills at all levels and the ability to collaborate with teams, internal and external stakeholders with/without formal reporting relationships.
• Commercial acumen to deliver strategic guidance into sound business models and implement them with financial results
• Problem Solving skills: Analytical and critical thinking are essential in evaluating problems and reaching solutions. This skill requires at times logical methodical approach and in other situations creativity and lateral thinking.
• Persuasion and negotiation will be also important.
• Execution and Implementation Skills: Reliability, results-oriented, proven track record of delivery and can-do attitude.
• Challenger mind-set: Ability to engage with senior business stakeholders and challenge the status quo utilizing data analytics and problem-solving capabilities
• Holistic View and Attention to Detail: Balancing the big picture view and attention to detail is a critical skill to build trust with stakeholders at all levels. Developing strategies and producing error-free deliverables, leads and demonstrates the Transformation office is thorough and recommendations are solid.
• Prioritisation management: Ability to manage the allocated time and resources efficiently

Skills:

• Broad knowledge of telecommunications across functions.
• Programme Management.
• Performance Management.
• Financial Analysis and Modelling.
• Sales – Business / Process Analysis.
• Change Management.
• Internal and external Stakeholder/Relationship/Commercial Management.

go to method of application »

Mission/ Core purpose of the Job
The Manager FiberCos Business Analysis will be accountable to support the GM Commercial & Business Integration for the end-to-end Business Analysis of the FiberCos. The business analysis will be guided by Infrastructure monetization operating model principles. More specifically the starting point will be understanding a gap analysis of the existing capabilities and operating model vs the target operating model and required capabilities to build mature FiberCos in the 5 countries.
The business analysis work will support transforming the FiberCo business plans into executable programs to drive the EBIDTA program to reach $130m by 2025. These activities will support the building and performance management of the FiberCos from infancy towards maturity. This role will be responsible for the business analysis aspects of driving the FiberCos as part of the portfolio of cross-functional strategic programs aligned to MTN Wholesale strategy
The role will work in a combination of virtual, 3rd party contractors/partners and subject matter experts from the business in project teams depending on program requirements.
The Manager FiberCos Business Analysis will also be accountable for building with the GM the MTN GlobalConnect commercial transformation and execution capacity through design and implementation of best practice process, systems and people, management techniques across the wider organisation.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Manager FiberCos Business Analysis will be accountable to achieve the following objectives:

Main Responsibilities: Understand, Observe, Analyse and Document

• Define problem statement, opportunity or constraint based on understanding of the current state. Conduct pre-session research to understand Business Case motivating factors, business objectives and desired future state.
• Conduct Risk Analysis in understanding the risks associated with achieving the future state and mitigation strategies.
• Develop project scope and define boundaries
• Consult experts to find out more about the area of concern/problem/Business Objectives through observing and engaging with people to understand motivations and stakeholder goals.
• Analyse & Simplify requirements/objectives with key stakeholders
• Plan Stakeholder Engagement, identify and compile a list of personas their characteristics and responsibilities.
• Identify stakeholders who will have the responsibility and authority to make decisions about business analysis work including who will be responsible for setting priorities and who will approve changes to business requirements.
• Facilitate workshops (e.g. whiteboard sessions) with stakeholders to understand their needs, analyse and elicit requirements.
• Lead Design or Design Thinking sessions through Problem Definition, Research & Requirements gathering, Ideation and Prototype Designs
• Brainstorm ideas and activities that will be performed across initiative including who will perform the activities, the timing and sequencing of the work, the deliverables that will be produced and business analysis technique that may be utilised.
• Capture information in a format that is specific to elicitation activity e.g. user stories, customer journeys, prototypes, etc including As-Is and To-Be Business Processes, and reporting requirements.
• Structure ideas & and generate requirements documents defining solutions.
• Produce Requirements Traceability Matrix to ensure requirements have a clearly defined relationship to other requirements solution components, or releases or phases or iterations, within solution scope.
• Prioritise requirements, in the form of user stories, to ensure that the highest valued requirements are addressed first.
• Assess requirements changes, obtain recommendations to approve, modify or deny a proposed change to requirements.

Problem Solving / Solution Design

• Design and document business solutions (process, system and measurements) that meet current and future requirements.
• Review and re-engineer processes within the value stream to meet the required service levels – aligned with Business Architecture guidelines and methodologies.
• Review and edit requirements, specifications, business processes and recommendations related to proposed solution.
• Define and construct context diagrams which form part of the basis of process mapping
• Assist in drafting policies, processes and procedures for business unit. Consider the long term (1-2 years) implications of actions from a broader perspective.
• Drive best practice, continuous improvement and innovation at process and procedure level
• Consider local conditions, as well as competitor activity.
• Construct, implement / fine-tune methods, processes / systems to enhance effectiveness / meet organisational goals
• Drive and challenge business units on their assumptions of how they will successfully execute their plans
• Input into the development of function- specific business plans associated with opportunities identified, and the alignment of those plans with corporate strategy.

Research

• Conduct research relating to GlobalConnect FiberCos business and systems, for relevant business unit.
• Stay abreast of current trends and best practices in organisational development, functional operations, and technology areas associated with Relevant business unit.

Job Requirements

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 3-year degree/diploma in relevant discipline.
• Diploma in Business Analysis, Certification in Design Thinking Frameworks is required, Six Sigma certification.
• Agile Certification will be an advantage.
• Facilitation verification will be an advantage.
• English (Fluent), French and Arabic (as advantage).

Experience:

• At least 5 years business analysis and business optimisation experience, in process driven environments
• At least 2-3 years of leadership experience in similar positions, in fast-moving industries
• Previous experience in managing a team of business analysts is essential
• Hands-on experience in Design Thinking analysis is essential.
• Experience in defining user journeys.
• Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects.
• Work across diverse cultures and geographies
• Must have experience working on large scale projects as well as handling day-to-day operational requests from the business.
• Proven experience working with Excel and developing and maintaining various analyses and reporting tools
• Understanding fundamentals of analytical data, etc.
• Experience in process mapping, process re-engineering and GAP analysis
• Proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed process flows, and the development of operational performance and quality metric standards and reports.
• Proven experience in facilitating white-boarding sessions with cross-functional teams and working on large-scale technology projects.
• Experience working in an Agile environment will be an advantage
• Experience in a telecommunications environment is advantageous but not essential
• Written and verbal communication, including technical writing skills

Competencies:

Knowledge:

• Business knowledge
• Business architecture knowledge
• Understanding of GlobalConnect and Group processes
• Process mapping knowledge
• Financial modelling knowledge
• A thorough understanding of how to interpret customer business needs and translate them into application and
• operational requirements

Skills / physical competencies:

• People management and leadership skills – the ability to get the best out of people, and make sound people management decisions.
• Feedback skills
• Relationship skills – to build relationships to facilitate efficient workflow
• Coaching skills – to develop the team and staff
• Scanning skills – to search for new ideas, trends and principles
• Strong “can-do “attitude combined with an ability to use minimum resources to get maximum outputs
• Systems thinking – understanding the “big picture”
• Business acumen – un understanding of the business as a whole

go to method of application »

Mission/ Core purpose of the Job

The Manager Regulatory Affairs will form part of a highly skilled team at MTN GlobalConnect to:

• Review, draft and negotiate regulatory applications and memoranda.
• Manage legal risks and legal disputes.
• Monitor and manage regulatory and compliance landscape together with MTN’s regulatory and compliance teams for all jurisdictions in which GlobalConnect operates or plans to operate.
• Monitor corporate governance and policy framework, corporate licensing in all active markets, currently and in the future.
• Assist with internal and external regulatory stakeholder management

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Manager Regulatory Affairs will be accountable to achieve the following objectives:

• Provide regulatory assistance to the various internal and external stakeholders.
• Negotiate, draft and implement legal and regulatory applications, memoranda, and letters.
• Provide guidance in respect of compliance with applicable legislation.
• Manage compliance of regulatory risk.
• Manage and monitor corporate governance rules as per the legislative universe.
• Internal and external stakeholder management.
• Maintain regulatory reports and status.
• Partner effectively with MTN GlobalConnect’s critical high-value customers/vendors to enhance shareholder value
• Continuously seek self-professional development to sharpen skills and capabilities in a versatile and evolving landscape.
• Build and maintain relationships with key stakeholders and coordinate lobby efforts with the relevant stakeholders.
• Deliver business value through partnership with MTN GlobalConnect’s ecosystem partners.
• Advise the organization on possible financial impacts of legislation and regulations.
• Guide the organization with regards to Telecommunications Regulations, Legislations, License Conditions and impact of the proposed regulatory/legislative policies on MTN GlobalConnect’s business with respect to the changes in key operating markets.
• Manage the coordination of stakeholder input to achieve optimized regulatory results

Role Deliverables

• KPI’s / targets as set by Head of Legal and Regulatory GlobalConnect and Group Regulatory and Group CLO
• Support to internal and external stakeholders.
• Management of corporate and regulatory services to support MTN GlobalConnect functions.
• Completion of transactions/projects on schedule and within agreed budgets.
• Compliance with regulatory requirements.
• Legal and regulatory risk reporting.

Role Dependencies

• Relationships with key areas and resources across MTN GlobalConnect.
• Strategic direction and guidance from MTN Group.
• The morale, effectiveness, and co-operation of all associated staff.

Job Requirements (Education, Experience and Competencies)

Education:

• LLB or other recognized law degree, admittance to a bar council
• Fluent in English and additional language advantageous

Experience:

• Minimum of 8 years working experience which includes:
• Commercial/Corporate/Regulatory Law experience in a large local law firm or an international law firm or inhouse legal or regulatory body
• Worked across diverse cultures and geographies
• Experience in telecom environment

Competencies:

• In depth knowledge of laws and regulations
• Working knowledge of business practices and working knowledge of IT tools for business
• Effective oral and written communications
• Work under pressure -Attention to detail -Team player
• Organized and self-motivated.

go to method of application »

Mission/ Core purpose of the Job

The SM Commercial Management FiberCos will be accountable to support the GM Commercial & Business Integration for the end-to-end commercial management of the FiberCos. The commercial management will be guided by MTN Infrastructure monetization strategy and the respective strategic commercial principles. The SM Commercial Management will serve as the commercial design authority to define and approve the detailed commercial design principles across the GlobalConnect business lines. This will be achieved through financial analysis and modelling techniques with data analytics, embedded in the commercial understanding of the sector and related commercial dynamics of the market. The core focus initially will be more specifically the commercial design principles as per the business cases and business plan that has been developed for the FiberCos in the 5 countries. These activities will support the performance management of the FiberCos from infancy towards maturity. This role will be responsible for the commercial aspects of driving the FiberCos as part of the portfolio of cross-functional strategic programs aligned to MTN Wholesale strategy. The role will evolve to develop, implement, and be the design authority for the pricing & modelling framework for the GlobalConnect FiberCos across the 5 countries, ensuring product feasibility and profitability, aligned with the customer-centric model. The incumbent is responsible to ensure that new and current product pricing structure translates into revenue growth and market penetration. To define and drive the development and execution of the pricing & modelling strategy, maximizing GlobalConnect growth, profitability, and market share, and in alignment with objectives of GlobalConnect, enhance overall business strategy and related best practices. The role will work in a combination of virtual, 3rd party contractors/partners and subject matter experts from the business in project teams depending on program requirements.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The SM Commercial Management FiberCos will be accountable to achieve the following objectives:

FiberCo – Commercial Management – Reporting, Analysis and Business Implementation

• Provide analytical and statistical data and reports in support of forecasting, planning and budgeting, controlling, reporting and modelling of FiberCo Sales pipelines, investment business cases post-implementation Reviews.
• Perform ad-hoc commercial analysis and commercial modelling.
• Partner with Finance in the compilation of sales force performance metrics.
• Assess effectiveness of sales compensation plan incentives by analyzing plan results, such as earnings vs. target plans, quota attainment distribution, pay to performance relationships, etc.
• Perform other ad hoc analysis and projects as needed.
• Sales Commission reconciliations.
• Track bonus programs.
• Track Incentive schemes and promotional programmes.
• Assist in integrating the commission system.
• Assisting with the output schedules of the Quarterly re-forecast process.
• Assist in writing and distributing quarterly incentive programs.
• Model compensation incentives and earnings scenarios for the 3rd party sales and OpCo sales team based on strategic business objectives and the financial forecast.
• Robust analytic drill-through: Explore the trends, correlations, and root causes behind performance with predefined and ad hoc query and reporting against data aggregated from multiple sources.
• Compile and submit all relevant commission schedules for sign off to relevant managers and submit to Finance for processing.
• Drive relationships with Internal and external stakeholders.
• Business, accounting and impact analysis of business integration work streams – understanding current processes and target models.
• Drive best practice, continuous improvement and innovation at process and procedure level and ensure innovation to improve best practice.
• Identify and explore innovative ways to report on the product and sales performance.
• Be aware of and report any systems limitations or weaknesses that could lead to fraud or theft, and escalate same.

FiberCo – Commercial Design Principles – Value proposition, Pricing, Profitability

• Work with internal stakeholders and the broader Business Support team namely Sales. Product, Commercial, Technology Regulatory as well as Strategic Marketing teams and Finance in the development and execution of product and pricing.
• Implement the strategy for all business cases in the organisation to ensure alignment with GlobalConnect Business Plan and strategy.
• Support pricing projects as required for financial modelling, margin and commission modelling purposes.
• Communicate regularly and coordinate pricing initiatives, assumptions and input with Strategy, Sales, Product, Finance & Technology.
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units.
• Support the pricing framework and methodology in the organisation.
• Align with all tools and models to assess GlobalConnects’ key value drivers and provide ad hoc analytical support to assess key strategic decisions’ economic and commercial impact (e.g., major investments, disruptive products or pricing plans).
• Support Business intelligence and Market Research team in conducting research around product and business solution pricing.
• Ensure integration and consistency of product pricing
• Act as an organisational Pricing Business Analyst and deal with queries and provide advice around pricing and margin.
• Manage pricing and margin requests as required.
• Input into the quantification of new revenue streams and ensure that they are value creative to the organization
• Consider the impact of solutions on other areas of the business, as well as the interdependency of units
• Input into quarterly Sales Incentive process by way of aligning engagement between Sales, Commercial and Finance, proposition of options and margin impacts, approval and notification
• Consider impacts to Product profitability analytics, and financial impact of proposed changes, .
• Pricing/Revenue Reporting for respective Product portfolio. Monthly Account billing, capacity and volume analyses.

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4-year Academic Degree.
• Minimum Post graduate qualification (MBA/CA/Masters).
• English, French and Arabic (as advantage).

Experience:

• Min 7 years of relevant work experience in a global/multinational business environment (understanding of emerging markets advantageous).
• Experience in financial analysis and modelling
• Experience in commercial analysis with data analytics
• Experience in business case development and post implementation reviews
• Experience in Value-proposition design and value communication
• Experience in pricing design, optimisation of sales conversions, margin analysis and profitability
• Manager track record of 5 years or more, with at least 3 years in relevant sector/industry
• Understanding of emerging vs mature markets advantageous.
• Worked across diverse cultures and geographies advantageous.

Competencies:

• Resilience and agility: Ability to lead complex, ambiguous, high-profile programs and deal with the volatile nature of a program environment.
• Leadership skills: Ability to work across multiple dimensions, approachable, strong listening skills management of stakeholder expectations. Strong communication skills at all levels and the ability to collaborate with teams, internal and external stakeholders with/without formal reporting relationships.
• Commercial acumen to deliver strategic guidance into sound business models and implement them with financial results.
• Problem Solving skills: Analytical and critical thinking are essential in evaluating problems and reaching solutions. This skill requires at times logical methodical approach and in other situations creativity and lateral thinking.
• Persuasion and negotiation will be also important.
• Execution and Implementation Skills: Reliability, results-oriented, proven track record of delivery and can-do attitude
• Challenger mindset: Ability to engage with senior business stakeholders and challenge the status quo utilizing data analytics and problem-solving capabilities
• Holistic View and Attention to Detail: Balancing the big picture view and attention to detail is a critical skill to build trust with stakeholders at all levels. Developing strategies and producing error-free deliverables, leads and demonstrates the Transformation office is thorough and recommendations are solid.
• Prioritization Management: Ability to manage the allocated time and resources efficiently.

Skills:

• Financial Analysis and Modelling
• Commercial Management
• Marketing and Go-to-Market
• Value-proposition design and value communication
• Broad knowledge of telecommunications across functions
• Internal and external Stakeholder/Relationship/Commercial Management

go to method of application »

Mission/ Core purpose of the Job

The Presales Manager: will form a part of a highly skilled group of commercial, technical and management experts who are responsible for wholesaling and leveraging MTN’s global fixed connectivity infrastructure, within the MTN Group and developing the external business for 3rd party carrier providers. MTN GlobalConnect and its team aims to better commercialise MTN Group’s fixed line infrastructure, thereby gaining increased revenue in global markets.

The Manager will overview the Solution Design, Bids and Customer Engagement for MTN GlobalConnect. He/she will cater to internal customers (MTN Group OpCos) and external customers (3rd parties, e.g. global carriers, ISPs, MNOs and digital players). The role will develop and define initiatives to assist in strategic positioning of connectivity services to maximise revenues from MTN Group’s fixed network capacity and connectivity, as well as other assets (e.g. satellite). The Manager: Solution Design, Bids, Customer Engagement will assist the sales teams to drive sales in a range of fixed connectivity products and services as well as provide bid management support for all proposals issued to customers. In addition, he or she will manage and coordinate the production of pre-sales documents and the bid process in its entirety.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

The Manager: Presales (Solution Design, Bids, Customer Engagement) will be accountable to achieve the following objectives:

• Provide professional inputs and advice to the account teams on the production and presentation of solution diagrams and bid documentation in fulfillment of all pre-sales activities.
• Develop and make use of standard templates to produce solution designs and bid documents while coordinating inputs from the account teams, systems engineers and commercial/legal/finance teams.
• Obtain concurrence from relevant groups in MTN regarding the content of bids (including contract management, legal, financial, systems engineering, networks, IT, and product groups).
• Undertake final quality checks on bid documents before they are submitted to customers, ensuring full bid compliance with the terms of customer RFP or RFT.
• Forward details of bid documents to the solution delivery team when bids are successful and archive all bid materials.
• Full integration of quality management processes within the Systems Engineering and their effective deployment on a day-to-day basis.
• Bridge the gap between the account team and post-sales teams in order to ensure effective transition of orders through the sales cycle.
• Assist the Sales Teams to drive the global wholesale business to capture incremental revenue both internally (from OpCos) and externally (from 3rd party customers).
• Define the wholesale strategic guidelines to sell fixed infrastructure for global 3rd party customers, such as digital players and global carriers, and manage the customer relationship throughout the lifecycle.
• Optimise the returns from submarine cable investments through development and application of capacity wholesale sale, lease strategies and plans.
• Ensure full customer satisfaction over the wholesale sales/delivery process.
• Tailor and customise commercial solutions dependent on regulatory approval across multiple jurisdictions.
  Work hand-in-hand with MTN GlobalConnect Technical teams to manage suppliers, products , solutions and commercial management of assets.
• Provide input to monitoring capacity pricing changes in the markets, market price trends analysis based on customer feedback, and market dynamics, so that to improve own practices as well as request pricing update from the pricing teams.
• Work on business cases for both internal and external sales forecasts to assist in forecasting demand for MTN GlobalConnect services.
• Ensure that international assets are optimised for the best possible group financial return.
• Grow product demand via innovative combination of GTM strategies, pricing, financing and services
• Together with the Large Account Manager, define the wholesale sales strategy and GTM best practices, understand and identify customer needs and trends.
• Define, monitor and ensure ambitious financial targets are met for wholesale revenue market share.
• Manage performance of the wholesale activities and provide it as input to consolidated reports.
• Possess the authority, presence and integrity to command respect from colleagues and from external contacts
• Plan and organise work around customer demand.
• Foster cross-functional collaboration between multiple MTN GlobalConnect business units to deliver wholesale services.
• Assess current competitive and operator landscape for the wholesale fixed connectivity business.

Role Deliverables

• Design Solutions, Manage Bids as well as Engage Customers of MTN GlobalConnect for 3rd party wholesales and for MTN OpCos.
• Create detailed analysis on the customer and competitive landscape when designing customer bids.
• Align with sales teams on account plan, sales pipeline and sales plan when engaging customers.
• Assist to drive revenues and achieve growth targets in the wholesale unit by bridging the gap between the account managers and post-sales teams.

Role Dependencies

• Support MTN GlobalConnect to achieve wholesale strategy.
• Provide inputs for sales strategy and financial reports.
• Multinational Companies and Strategic partnerships.

Job Requirements (Education, Experience and Competencies)

Education:

• Minimum 4 Year Academic Degree in (Engineering / Business Administration ).
• Fluent in English. French, and Arabic (is an advantage).

Experience:

• 5+ years of technical experience within the telecommunication space, preferably in the enterprise/wholesale or carrier environment.
• Fixed connectivity and submarine cable business experience (desired).

Competencies:

• Understanding of the fixed connectivity infrastructure wholesale landscape with a focus on emerging markets.
• Understanding of product and solution architecture in the fixed connectivity assets space.
• Excellent professional expertise and market knowledge, including a good understanding of the competitive environment.
• Strong public relations and interpersonal skills to be able to function across multiple business lines in a multicultural environment.
• Good understanding of wholesale market products in order to manage and support bids.
• Multi-tasking capability to manage complex RFP’s.
• Clear understanding and incorporation of the SLA into the customer value proposition.
• Strong networking skills to build MTN GlobalConnect professional relationships.
• Effective oral and written communication skills.
• Strong analytical, organizational and planning skills to execute commercial reports and inputs from MTN GlobalConnect budgeting.
• Relationship based-sales skills and a strong customer-focused approach.
• Effective oral and written communications and public relations as well as excellent negotiation skills to be able to function across multiple business lines in a multicultural environment.
• Strong computer literacy.

Other requirements:

• Regional and international travel,
• Ability to adapt to changing requirements of business and staff members

go to method of application »

Mission/ Core purpose of the Job

Manager – Finance Analysis FibreCo plays an important role in the fast-growing Finance team in GlobalConnect (GC) supporting high-quality financial analysis, business case support, and managing new Fibreco companies (fixed capacity business) across various geographies and Opco footprint.
This is a multifaceted role where it requires greater attention to details, strong financial analysis and presentation skills, financial risk management, Hyperion reporting, control governance together with experience in overall Finance operations to review and set up finance policies and procedures as per the Industry best practice.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Manager – Finance Analysis FibreCo will be accountable to achieve the following objectives:

• Work closely with CFO and SM Finance to drive GC Fibreco railroad strategy and subsea projects
• Active engagement in various Due Diligence reviews and support CFO and SM Finance
• Support setting up new fibreco across Africa footprint and ensure all financial controls in place
• Monitor performance of the new FibreCo entities, ensure financial records maintained accurately, and support various finance needs
• Financial reporting and consolidation of these reporting on a monthly basis
• Review of new customer onboarding, credit check, and vetting
• Support Sales and commercial team in building short and long term business plan
• Review Opco fixed wholesale performance on monthly basis and ensure accurate reporting in Hyperion
• Review of Pricing proposals submitted by GC Sales and Commercial team.
• Support Transfer Pricing exercise related to fixed capacity business.
• Review all entries that goes into IFS/ Oracle system on monthly basis for accurate reporting.
• Approve financial entries posted in the IFS/Oracle accounting system.
• Review and evaluate business cases submitted by the commercial team related to fibre railroad projects.
• Support setting up KPIs for Business Unit heads on an annual basis and track performance against the target set.
• Support Project Boost Finance transformation project implementation.
• Ensure Fiber IRUs accounted accurately as per IFRS 16 Finance lease.
• Manage and review Fiber capex budget on monthly basis.
• Ensure all suppliers, partners paid on time and reconciled all payments.
• Assess funding needs for fibre investments and prepare motivation.
• Coordination with Opco wholesale team for reporting, business planning and analysis.
• Periodic review of Finance policies and processes with the expansion of GC business.
• Review existing processes and procedures to develop recommendations for improvement efforts.
• Ensure investments are adequately insured and maintain the insurance register in collaboration with Group Insurance and BRM team.
• Develop financial model for periodic impairment assessment of subsea and fibre investments.
• Post-implementation reviews of major investment projects and ROI.
• Utilizing BI tools in collaboration with the GlobalConnect strategy team to delivery meaningful insights into business performance.
• Periodic assessment of existing customers on their credit performance and advise senior management the course of actions as per the Finance policy.
• Assist SM Finance and CFO in various decision making process.
• Review various contracts and Service Order Forms and brief CFO prior to final sign off.
• Participate in monthly business review meetings.
• A key member of various cross-functional projects.
• Validate various payments to suppliers/partners as and when requested by SM Finance.
• Any additional tasks and duties as assigned by Management time to time.

Role Deliverables

Monthly management Reporting (individual entity wise and consolidated), Hyperion reporting, Business planning, Business case review, pricing proposal feedback, Impairment Assessment Model, Post-implementation review updates, Financial Policy and procedures manual, Risk profiling of customers and rating, New FibreCo financial performance report.

Role Dependencies

• Opco support
• MTN GC Operational manual
• System capabilities and functionalities

Job Requirements (Education, Experience and Competencies)

Education:

• 4-year Accounting/Finance degree in a recognized university
• Fully Qualified CA / CPA/ ACMA (CIMA) /ACCA
• Postgraduate (in Finance) or MBA would be plus

Experience:

• 5+ years of relevant experience in the telecom business FP&A area is a must.
• Hyperion reporting and analysis experience is a must.
• Finance Operation experience.
• Experience in Audit environment coupled with commercial background.
• Setting up Financial policies and procedures.
• Financial Risk management.
• Experience in business support systems (Billing, BI dashboard).

Competencies:

• Attention to details.
• Strong analytical skills.
• Understanding of various Finance Operations.
• Key understanding of Telecom products and services.
• Sound up to date IFRS knowledge and latest developments around IFRS 16, Impairment.
• High-caliber communication and presentation skills (both written and verbal) to efficiently manage stakeholders within MTN GlobalConnect.
• Ability to work multiple priorities in parallel.