Manager: ICT Infrastructure - Kimberley at Sol Plaatje University

Minimum Requirements    

• NQF 6 Diploma in Computer /Information/Electronic Engineering or relevant field
• N+, CCNE, ITIL, COBIT, TOGAF Certifications desirable
• Hands-on hardware troubleshooting experience (Level 4)
• Driver’s license
• Willingness to work outside normal working hours
• Minimum 6-8 years related experience
• Project and Change management experience
• Computer Skills (MS Office Suite)
• CISCO networking experience
• Server maintenance experience (Linux and Windows)
• Database maintenance and setup experience (SQL, MySQL)
• Cloud systems maintenance and setup (AWS, AZURE, etc)
• Security systems (Firewalls,Website security,endpoint security)
• ITIL experience

Recommendations    

• Experience in Higher Education sector is an advantage
• Knowledge of Student Information Systems

Duties & Responsibilities    

• Actively support the Line Manager/CIO in the achievement of the Office of the Chief Information Officer’s strategic objectives
• Provide input for the Office of the Chief Information Officer strategy development
• Implement strategic objectives for portfolios reporting to this position
• Design and implement short- and long-term plans to ensure ICT infrastructure meets existing and future capacity and capability requirements
• Develop, implement, manage, and maintain the ICT infrastructure including server and network configuration, security, accessibility, connectivity, and backup.
• Develop procedures and associated implementation, testing, and training plans for infrastructure administration, security, and data management.
• Ensure compliance with internal and external information security requirements (i.e., Information Security Policy and Cyber Essentials Plus), maintain awareness of the latest cyber-security threats, and implement security measures to minimise risk to information assets.
• Ensure ICT systems are secure and resilient, carrying out proactive maintenance (e.g., patching) and documenting processes and configurations.
• Ensure that business continuity measures are implemented and kept up to date, including disaster recovery plans for critical systems and telephony.
• Lead the technical aspects of ICT projects, providing technical expertise and support for non-ICT projects and changes where appropriate.
• Prepare business cases and project documents for ICT infrastructure projects.
• Identify and take actions to manage ICT-related risks.
• Maintain effective relationships with suppliers to secure the best value for ICT goods and services, and to encourage innovative ideas to be adopted.
• Provide regular verbal and written reports to management on ICT service levels, planned maintenance, issues, and data.
• Managing the IT function within the business which will be responsible for all internal servers, network, telephony, systems, and 3rd party applications.
• Working to tight deadlines and providing high levels of technical support & compliance within the business environment.
• Overseeing and managing all internal IT Infrastructure projects.
• Monitoring the performance of IT systems, including servers, storage systems, and network devices. They will identify and resolve issues that impact system performance and availability.
• Manage backups and disaster recovery plans to ensure SPU can quickly recover from a system outage or disaster.
• Maintain up-to-date documentation on all IT Infrastructure systems, including network diagrams, system configurations, and procedures.
• Work closely with the CIO to align the IT Infrastructure with the strategic goals and budgetary constraints of the University.
• Provide guidance and support to the 2nd and 3rd line support staff to ensure efficient and effective resolution of IT issues. The IT Infrastructure Manager will be able to step in and cover for any of these roles in case of absence of emergency.
• Assist in identifying health, safety, and security risks
• Inform health and safety representatives and Director about any health and safety issue
• Ensure health and safety representatives are appointed and properly trained
• Ensure a safe environment for all students and staff
• Ensure that health and safety rules and procedures are adhered to
• Training of all new and current IT staff on SPU IT Service Management (ITSM)
• Provide input into infrastructure projects operational, staffing and capex budget
• Manage section expenses against budget
• Ensure that students and staff are aware of emergency procedures and policies
• Contribute to developing and implementing the ICT strategy, plans, and policies as a member of the ICT team Supply required documentation for Internal and External Audit
• Aspire to positive audits and quality assurance
• Asset management
• Relevant strategic and operational reports as and when required
• Research and implement best practices
• Communicate and consult with relevant stakeholders