Manager Investigations SIU at Badger Holdings (Pty) Ltd

About the role:

• Our Company is expanding and needing to fill the following vacancy, Investigation (SIU) Manager. If you have experience as an Investigation Manager, then this is a great opportunity for you.
• Oversee and or conduct investigations on all assigned claims by means considered reasonably necessary and approved by Divisional Management.
• Conduct or assign an investigator to attend to in loco investigations on assigned claims when found necessary by means considered reasonably necessary and approved by Divisional Management.
• Assist in the management, coordination and facilitation of day-to-day functions and processes within the Investigations Department.
• Assist in strategic planning to elevate the accuracy and quality of investigations by means considered reasonably necessary and approved by Divisional Management.
• Assist in the overseeing of particular the investigation strategies as implemented from time to time.
• Conduct and manage strategic meetings with the Investigations Team on daily basis.
• Manage workflow as operationally required or instructed by Management.
• Liaise with key role-players across claims and claims support departments in order to proactively manage workflow.
• Manage and audit tasks of Investigations Team on a daily basis.
• Assist in providing such assistance and direction to departmental staff on operational issues and technical issues, when required from time to time.
• Assist in ensuring that departmental staff keeps informed, trained and coached on new processes and best practices.
• If and when required action responsibilities of the Investigations Assistant Manager/Team leader in his/her absence.
• Perform any other work-related duties and responsibilities that may be assigned from time-to-time on an ad hoc basis.
• Accurate record keeping on claims management vide Daily Claims Management Sheet. Provide feedback to investigation Manager on activities/performance before end of workday.
• Providing Divisional Management with monthly and interim reports as may be required from time to time.

Requirements

• Matric or equivalent qualification
• 8-10 Years of relevant experience with 3 -5 years Management Experience
• Investigation or similar qualifications will be advantageous
• Proven record in managing staff (preferably at least 10).
• Intermediate level in the use of Outlook
• Intermediate level in the use of Word and Excel