Manager - IP Technology Operations.MTN GlobalConnect at MTN

JOB DESCRIPTION:

The Manager: IP Technology Operations will be accountable to achieve the following objectives: 

• Develop and maintain an IP/MPLS and security network strategy with a 3-to-5-year technology and OSS roadmap. 
• Develop and maintain an IP address management strategy across the OpCos and Global Network   
• Provide inputs to the development of global product strategy and deliver product portfolio roadmap for IP/MPLS, Security, Peering and wholesale solutions.
• Provide analysis and inputs for go-to-market strategy focusing on the optimal level utilization of 

Bayobab fixed infrastructure assets, working hand in hand with other business units of Bayobab

• Manage overall product life cycle for IP/MPLS and Security global products (IP/MPLS, Peering, VPN, IP/MPLS and network security services) 
• Prepare High Level Design and Low-Level Design planning documentation. 
• Align the Quality of Services definition and KPI across the Global and OpCo IP/MPLS networks. 
• Developing policies and procedures for the Global IP/MPLS and security network
• Plan for growth, projecting future traffic and right sizing links and tunnels to meet service level objectives. 
• Perform automated off-line MPLS traffic engineering, leveraging exclusive algorithms that optimize resource utilization and ensure service survivability. 
• Perform network capacity / cost assessments and provide input to business cases for internal projects and Multinational Customer solutions. 
• Interface with Bayobab sales, business development and other technical business units and support the design of enterprise grade multi-country networks (for GEBU) as well as FiberCo networks.
• Be proactive in recommending improvements to the Global and OpCo IP/MPLS and security network infrastructure in the drive for best-in-class service availability and reliability. 
• Provide inputs in the pricing and budget forecasts for IP/MPLS solutions. 
• Define SLAs and customer-specific reporting of this service, both internal (OpCos) and external end customers 
• Provide higher technical support to Global NOC and OpCo operations teams with regards to IP/MPLS infrastructure and escalate to vendors the major issues. 
• Act as an interface between the engineering team and internal / external customers and provide all parties with expert engineering support. 
• Define and update the existing installed base of networks & products across MTN Group as part of a product catalogue. 
• Address possible future requirements of customers in product roadmap using market insights and research. 
• Continuously identify key gaps in the infrastructure in order to create a homogeneous global IP/MPLS based on market priorities. 
• Manage vendors with particular regard to maintenance agreements, incident management and software deployment and circuit provision. 
• Supervise IP/MPLS services’ implementation covering the installations, testing & handover.
• Provide strategic insight and direction to influence major platform decisions.

Role Deliverables 

• Work together with other Bayobab business units to provide analysis and inputs for strategy, financial planning and reporting in regard to MTN fixed infrastructure IP/MPLS services.  
• Manage customers, suppliers and make sure that the service is delivered on an agreed level of quality and in situations faults/incidents, they are handled within SLAs based on severity levels.
• Prepare and present business cases for high-level initiatives to Management for approval, funding and prioritisation.  
• Prepare and present IP/MPLS, Security and peering architecture standards. 
• Lead and manage cross-functional, collaborative teams on standard IP/MPLS and security network architecture development or process improvement initiatives. 

Role Dependencies 

• Support of the enterprise strategy and other significant business unit - Fixed and Mobility business units

QUALIFICATIONS

Education:

• Minimum 4 Year Academic Degree in Technical/ Engineering Degree/Diploma or similar qualification 
• English, French and Arabic (as advantage) 

Experience:

• 8+ years in relevant experience in the international telecommunication wholesales infrastructure industry in IP/MPLS Network Solution and Architecture design, configuration and testing 
• Relevant experience with IP networks, Minimum of 5 years of experience with multiservice platforms, routing platforms, routing protocols ISIS/RIP/RSVP/OSPF/BGP/ BGP/ and troubleshooting down to packet level