Manager: IT Operations at Liberty Group South Africa

Purpose

As an IT: Operations Manager your main role is to for manage the delivery of ongoing service improvement activities within the 24x7 IT Operations and identifies opportunities to improve the performance of services to deliver enhanced value to the business.

This is an on-site position.

Key Responsibilities

• Lead and monitor the team to execute a high standard of service and process adherence to ensure superior service delivery and quality of work.
• Use practical knowledge and theoretical guidelines, to diagnose area of specialisation problems and generate workable solutions.
• Engages with the different IT disciplines to improve service delivery and maintains close relationships with Business and Technology Teams.
• Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.
• Appreciates and  understands the technical strengths and weaknesses of the team to delegate work appropriately to the right people.
• Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.

Minimum Experience

• 3 - 5 years’ experience in a similar environment, of which 1 -2 years at a specialist level
• 3 -5 years’ experience within a mainframe and control-M environment.
• 3 – 5 years of management experience.
• Monitoring tools such Check_MK and Dynatrace is an added advantage.

Minimum Qualifications

• Bachelor`s Degrees and Advanced Diplomas in Business, Commerce, Information Technology and Management Studies.
• Skilled in IT Operations
• Skilled in Agile methodology
• SAFe Agilist (Leading SAFe), AWS/ MS Azure Foundation
• Professional Cloud Service Manager Certification
• ITIL framework