Manager: ITSS Asset Management at Altron Managed Solutions

Job Description

• We are looking for an Asset Manager oversees the management and control of assets throughout the lifecycle of the asset using appropriate tools, techniques, standards and policies to meet asset management goals and objectives.

Key responsibilities:

• Have overall Operational, Tactical and Strategic management, accountability and oversight for Asset Management across all Altron System Integration contracted clients and internal Asset Management
• Manage the day-to-day Asset Management (AM) compliance processes to track and monitor service level agreement compliance across the ASI client and ASI internal infrastructures
• Work with client and lines of business AM compliance representatives to ensure compliance to International, National, Corporate regulatory governance
• Articulate implications of regulatory governance, audit and self-assessment findings and help develop action plans to remediate the same
• Liaise closely with the ASI architecture function and provide strategic and tactical leadership to the operational and integration of the AM service
• Provide input to Line Management for the performance management practice within the AM service, including operational performance, target setting and measurement of direct reports
• Maintain a Continuous Service Improvement program within the AM area of responsibility to ensure an ongoing improvement in levels of service delivery and internal efficiencies
• Take accountability for the maintenance of a favorable working environment within the AM area of responsibility, including the learning and development of all staff
• Be accountable for the ongoing building of key customer relationships in order to ensure customer satisfaction by providing value-add to their organization through the contribution towards their Asset, Configuration and Change Management strategies
• Be the operative interface between the production/factory, Line Management and Service Delivery Management for ordered delivery elements within the AM service
• Plan, control and be responsible for service delivery elements in respects of time, quality and cost management
• Ensure contractual compliance through focused Service Level performance measurement, reporting and improvement within the AM area of responsibility
• Provide input to Line Management in support of measures for efficiency and growth within production and delivery
• Manage AM compliance by tracking processes and lead projects to develop and expand AM tooling
• Provide leadership for developing enterprise initiatives and alignment with ASI AM
• Facilitate training across corporate and business units on the AM policies, standards, processes and tools available to manage and track AM requests
• Provide input into Internal and External Audits within ASI and customers
• Facilitate the alignment with tools, governance and data requirements where applicable
• Provide input into the selection of world class AM management tools as and when required
• Ensure the delivery of operational compliance to service levels contracted with ASI clients
• Ensure the establishment of, maintenance, governance and currency of a standard AM data model in association with SACM BI Integration Specialist
• Facilitate the collection, maintenance and update of client Master data
• Ensure all AM processes, procedures and work instructions are standardized, complete, current and stored in a standard accessible repository
• Produce a clear and concise AM plan to facilitate a roadmap of AM maturity in order to realize overall process improvement and client contracted services
• Facilitate the implementation of variance checking mechanisms in order to improve accuracy of the CMDB
• Standardize AM processes and tooling across ASI and Client infrastructures
• Establish and implement naming conventions and standards for object types, environments, processes, lifecycles, documentation, baselines, etc
• Ensure contracted metrics for AM data are met by controlling and maintaining the completeness and accuracy of the Configuration Management Database (CMDB) through measurement of key performance areas and constant interaction with Lines of Business and clients
• Participate in establishing staff selection criteria and interviews of/for direct reports
• Assist in the Management and administration of equipment stores, for both internal and contracted clients where applicable
• Assist in the Management and administration of the disposal of equipment where applicable.
• Assist in the Assetising of equipment where applicable
• Accountable for the upload of asset management data to the relevant asset management tool
• Ensure procedural alignment with procurement, stores and disposal processes

Communication / Reports

• Provide periodic reports to the ASI clients, Asset Management Compliance Leader, regarding action plans, closure status, schedules, and trends identified during ongoing projects, examinations, audits, and assessments
• Ensure all contractual reporting is delivered on time and accurately.
• Ensure regular reviews with Line and Service Delivery Management in respect of delivery of services regarding time, quality and costs.
• Ensure timeous escalation to Line and Delivery Management
• Ensure an adequate reporting infrastructure exists to facilitate the provision of the requisite AM data for ASI and client use

Business Development Process

• Construct AM service offerings and provide the associated service catalogue.
• Consult to Business Development for the service portfolio and maintenance thereof within the AM Services
• Involvement in bid stages and offering process (sign-off) within the AM Services

Other Operations Processes

• Be responsible for compliance and delivery of Incident, Problem and Change (incl. maintenance) process components, including escalation management for the AM Services
• Ensure alignment and integration with all other related ITIL processes
• Ensure alignment with Configuration Management with regard to data, people, process and technology
• Ensure governance, alignment and integration with Customer Interaction Centre process components for the Asset Management Services

Financials

• Ensure accrual of internal charging for services within the AM Services.
• Optimize delivery of service elements and ensure benchmark of costs/targets
• Ensure the alignment and compliance of operational planning, financial forecasts and budgeting inputs to Line Management and internal Financial Management governance

Qualifications and experience required:

• Bachelor's or master's degree in business, accounting, finance, computer science, information systems, or a related discipline or equivalent IT experience
• ITIL V3 foundations is mandatory
• ITIL Release Control and Validation mandatory if no degree as above. ITIL Expert, Service Managers certificate or Managing across the lifecycle is preferable. 
• Exposure to other best practice methodologies ISO 20000 and Cobit
• Minimum of 5 years’ experience with Asset data records management, vendor management, electronic content management, compliance management and relevant audit experience
• Experience with technical aspects of IT including networks, servers, application architecture, application development, and related Asset management controls and associated risk issues
• High level of Experience with Asset management tools
• High level of Experience with Incident Problem and Change control tools
• Extensive experience with Word, PowerPoint, Excel, Project
• Previous project experience in SACM tool implementation or SACM related large projects
• Proven experience in establishment of metrics and measurement in the SACM environment
• Experience in working with Vendors, Clients and regulators in the SACM and Asset Management disciplines
• Understanding and experience in workings of the Customer Interaction Centre and related Asset Management controls

Knowledge, Skills, Personal attributes

• Good understanding of business strategies and the IT impact thereon
• Strong understanding of hardware, software, application development, operations and networks of the relevant internal and external clients
• Thorough knowledge of ITIL best practice framework
• Good knowledge of data management,  electronic content management and  compliance management
• Good understanding of IT systems integration and business services management
• Good understanding of AM and related tooling
• Prioritize tasks in manner of importance and urgency
• Communication skills – the ability to express clearly, articulate and encourage open communication
• Exceptional staff management and leadership skills
• Ability to interface with top management
• Effective interpersonal presentation and interpersonal skills.
• Decision making skills - making decisions and understanding the implications of such decisions
• Customer relations skills - keeping closer to the customer to build relationship.
• Collaboration skills - building closer relationships with key managers, grasps opportunities for growth and profitability and be sensitive to the needs of business
• High level critical thinking and strategic planning skills
• Project Management Skills
• Negotiation skills
• Strong Assertiveness
• Ability to influence others
• Presentable
• Team player
• Customer focus, i.e. understanding and then directing energy towards satisfying customer needs
• Pro-active orientation, i.e. to be innovative and creative in identifying problems, issues and opportunities and to take appropriate action
• Professional, i.e. reaching such work standards that your behavior reflects the principles, practices, skills, character, methods and code of conduct expected
• Understand the impact of own behavior on the perceptions, attitudes and behavior of others
• Personal behaviors and values that nurture openness, honesty, trust, mutual respect and support from all team members, in line with Service Excellence ideals
• Excellent Customer interface/service skills
• Efficient time management skills
• Ability to handle concurrent tasks with appropriate priority