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Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations. We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
Job Description
At least 6+ years in the Service Industry, managing Contact Center operations (Voice+ Non-Voice) and large teams in 100+ people. The incumbent should have experience in Client Management, SLA Management, Transformation Projects and Transitions.
Scope of Work / Area of Influence: Independently manage Client Relationship and ensure continual value add to client business through Operational Excellence & Digital Transformation.
Key Accountabilities:
Job Responsibilities:
Personal Attributes:
Qualifications
Additional Information
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