Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Over the years, WNS Global Services SA (Pty) Ltd has built a reputation as an industry leader, partnering with globally leading companies to deliver best-in-class BPO services within their respective fields of operations. We have won numerous industry awards by delivering world-class Business Process Outsourcing (BPO) services to major local and internationa...
JOB PURPOSE
Produce accurate short term workload forecasts, including schedules. (signed off min. 4 weeks) Create & use simulation models to accurately forecast the impacts of any change & project implementation. Proactively deliver in-depth analysis to lead change and drive operational effectiveness & efficiency. Analyse multiple layers of data from varying sources to constantly improve agreed levels of accuracy, leveraging multi-variate and root cause analysis to extract insight to continuously improve the way we plan and operate.
KEY RESPONSIBILITY AREAS
Qualifications
Job Description
At least 6+ years in the Service Industry, managing Contact Center operations (Voice+ Non-Voice) and large teams in 100+ people. The incumbent should have experience in Client Management, SLA Management, Transformation Projects and Transitions.
Scope of Work / Area of Influence: Independently manage Client Relationship and ensure continual value add to client business through Operational Excellence & Digital Transformation.
Key Accountabilities:
Job Responsibilities:
Personal Attributes:
Qualifications
Additional Information
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Join our happy subscribers