Manager: Operations/Division - B4A Western Cape at The Building Company

Description

Strategy Development and Implementation:

• Responsible for operational input, for strategic plan design and objective setting in conjunction with the Management Team.

Operational Implementation:

• Developing and implementing operational policies and procedures to ensure efficient and effective operations
• Improving systems, processes, and best practices
• Managing day-to-day operations as well as the operations team and operations department
• Monitoring the performance and productivity of employees and teams, providing coaching, training, and feedback to improve performance
• Reporting on operational efficiency and quality standards
• Ad hoc duties

Risk Management:

• Manage the risk exposure related to the various Store with regards to legislative compliance, Health and Safety, Stock, Assets, logistics, administration, corporate governance issues etc.

Leadership and Management:

• Using strong communication skills to foster a culture of innovation and productivity in the workplace
• Maintaining service operations with the goal of ensuring sustainability across business operations
• Creating and managing conflict-resolution programs and leading conflict-management practices
• Manage and supervise the workforce, including task allocation, setting deadlines, and monitoring performance
• Developing and maintaining good relationships with customers and Suppliers.
• Developing ways to increase the quality of customer service and increase customer satisfaction
• Uphold and promote the company values and culture

Requirements

Qualifications:

• Grade 12

Skills:

• Working with people (Team player)
• Good communication skills
• Financial acumen
• Intermediate Microsoft Office skills

Experience:

• A good understanding of the business 
• Make and maintain good customer and people relationship
• Must be able to plan and schedule their own work and employees work
• Must have 5 - 10 years in a retail / operations environment
• Relevant system knowledge