Manager Operations Fraud Intelligence at BankservAfrica

PURPOSE

The purpose and responsibility of the Manager Operations Fraud Intelligence is to manage and oversee the day-to-day operations of the enterprise transactional fraud and risk mitigation strategy as it relates to electronic and mobile payments processed in and across Southern Africa. 

An excellent understanding and demonstrated knowledge of the banking and payments industry, the fraud landscape, it’s dynamics, initiatives and use of data analytics for counter fraud and AML strategies will be key to assisting the transactional fraud and analytics team with detection criteria, to mitigate and build relevant use cases to track and report on, at an industry and customer level. 

Your knowledge and experience in fraud product(s) and service level management will help as you drive and maintain the team’s cross functional relationships internally to ensure the timeous delivery of operational and product support management.  These activities will include product lifecycle, performance, risk, incident, and change management. 

The role will require a highly engaging and interactive personality with professional communication, written and verbal skills; as well as the ability to present at industry and regulatory forums, and C-Suite meetings, as required.

The position requires:

• an in-depth understanding of fraud, risk management processes and banking fraud structures 
• an in-depth understanding and analyses of large transactional data sets to extract potential risk and prepare a plan to validate with relevant parties.
• a good knowledge of modi operandi and trends, fraud investigation workflows and prevention methodologies within the electronic payments space that includes all payment streams including debit orders.
• an understanding of the fraud industry regulatory landscape, structures, and reporting requirements.
• an excellent understanding and use of data analytics, the ability to interpret, design relevant and insightful dashboards for reporting purposes. 
• an ability to present to, and negotiate with, senior and executive management in the representative financial/banking industry.
• an ability to prioritise and manage varying aspects of internal and industry expectations, deliverables and negotiations. 

You will engage with the following stakeholders:

• Customer Value Management Teams (Electronic Payments Product Owners and Card, Customer Account Management Team, Data Analytics, Help Desk and Marketing)
• IT Delivery, Operations, Change Management
• BankservAfrica Customer and Regulators
• Service Providers and Vendors

Your key responsibilities include:

• Fraud and Risk Management
• Understand the nature of fraudulent or risky transactions and contribute to the development of rule design and use cases
• Drive the investigation into and conduct linkage analysis of transactional data for pattern and trend identification for industry and Customer engagements
• Identify, raise, track and mitigate risk
• Provide input to financial models/business cases for new business initiatives to ensure alignment with product/company strategy

Operational Fraud Management

• Be the first escalation point for all product related incidents raised. 
• Ensure team(s) deliver on internal OLA and external SLA requirements
• Ensure compliance with product and industry disaster recovery requirements 
• Review all change recommendations (enhancements and fixes) and requirements and approve changes before escalating to next level of change approval. 
• Ensure all legal, contractual, and regulatory requirements are met before a new customer goes live 
• Manage a customer take-on program and deployment in alignment with all relevant business and on-boarding standards 
• Prepare and submit for approval the release of industry/customer notification and incident reports
• Manage, update, and recommend continual improvement of the TFM Community Portal and ensure accessibility, security and uptime requirements are met

FRM Monthly Reporting (See contents are the same as above?)

• Internal product performance and service level reporting against OLA and SLA
• Customer product, industry and scheme level reporting to track and resolve any incidents or risks raised.
• Customer and Industry BI statistical reporting reflecting usage, performance, trends, typologies, use cases and recommended actions to counter
• Use case development and content writing

QUALIFICATIONS / KNOWLEDGE

• Professional qualification/diploma or relevant tertiary degree
• Certified Fraud Examiner ACFE (essential)
• Certificated Anti-Money Laundering Specialist (CAMS or equivalent) (desirable)
• Certified in Product Development Lifecycle (PLM) (advantageous)
• At least one related affiliation and /or membership
• Knowledge of fraud and financial crime typologies
• Knowledge of suspicious transactions
• Knowledge of payments, payment schemes and electronic payment processes

EXPERIENCE

• 8+ years’ experience in fraud detection and prevention and or related environment; of which
• 5+ years in banking/financial sector and or technology sector focusing on payments 
• Demonstrated experience in project and change management principles and delivery
• Experience in drafting of SLA and operational processes 
• Expert in counter fraud, anti-money laundering and risk management frameworks, policies, and practises
• Excellent Stakeholder relationship management and interpersonal skills
• Excellent communication, presentation, and proficient in business writing skills
• Numerate with excellent analytical skills and familiar BI software packages
• Experience in fraud prevention software management tools and methodologies
• Proficient in standard IT MS packages
• Planning and organising skills
• Attention to detail 
• Demonstrated Supervisory / management experience
• Problem solving ability
• Negotiation skills