Manager: Product Analyst at MTN

Mission/ Core purpose of the Job

The Manager: Product Analyst is responsible for supporting the innovation, iteration, and optimisation of Payments & Ecosystem products, with a focus on repeat engagement analysis. The Manager Product Analyst will work with Product Managers to better understand how users are interacting with Payments & Ecosystem products, to inform and evaluate new features and experiences and to influence product strategy through data-informed insights and recommendations. This entails conceiving, scoping, and conducting analysis to deepen our understanding of the product usage, identify opportunities to deliver more value, and measure successful outcomes

Context (Global influences, environmental / industry demands, organizational mission etc.)

Fintech is entering a new phase where operational and commercial excellence has become critical for success. A separate Company has been set up to drive financial products and services to expand the reach and speed of operations. There is an increased focus in the commercial areas, new products and services and scaling up of Digital capabilities. The incumbent must therefore ensure the successful delivery in context of:

• An expertise-based multicultural Fintech organisation
• A dynamic and evolving field of Telecommunications/Financial industry
• Revolutionary workforce practices which are bringing together global labour markets
• Convergence in markets and exploration of non-traditional revenue streams requiring complex interpretation and structuring
• Evolving industry sector constantly presenting new challenges and opportunities to the core businesses
• Dynamic legal and regulatory environment
• Agile ways of working
• Product and Customer driven operations

Job Requirements (Education, Experience and Competencies)

Education

• 4-year Information Technology, Mathematics, Statistics, data Science (or related) Degree
• Master’s in business administration is advantageous
• Postgraduate qualification/ Certification or training in Product Analytics or Data Analytics

Experience

• 5 or more years of relevant work experience in product analytics
• At least 3 years’ experience within a non-traditional FinTech or Consumer Marketing environment
• Experience at the management level in the financial sector
• Experience in data analysis and management, business performance management and/or reporting within the financial sector or banking industry
• Experience in scripting with SQL, extracting large sets of data, and building the data extraction pipelines through different datasets
• Expertise with business intelligence and/or data visualization tools
• Experience with Python or other data modelling tools will be a plus
• Experience working in a medium to large organization
• Experience working across global locations/ regions and have a grasp of political, social, infrastructure and integrity challenges
• Understanding emerging markets
• Willing and flexible to travel within Africa and Middle East
  English speaker. French language being an added advantage

Competencies

• Functional Knowledge:
• Product Analytics
• Data Analytics
• Data mining
• Data modelling
• Data Visualization
• Experience running A/B testing, and/or multivariate testing for measuring, and optimising the customer experience
• Familiar with Microsoft Excel, Google Sheet, and data visualization tools e.g. Tableau, Google Analytics, PowerBI
• Good knowledge of customer management platforms and systems
• Expert knowledge on Deep Learning and its applications
• Working knowledge in related Big Data technologies
• Reporting and statistical software (Business Objects, SPSS, SAS)
• Programming languages (XML, JavaScript, ETL frameworks)

Skills

• Product Analytics
• Analytics and Interpretation
• Strategic Thinking
• Organizational Agility
• Digital mind-set
• Dealing with ambiguity and complexity
• Decision Making
• Conflict Management
• Numerical
• Project Management