Manager: Revenue Assurance, Fraud & Risk Management at MTN

Mission/ Core purpose of the Job   

Manager - Revenue Assurance, Fraud & Risk Management plays a critical role within MTN GlobalConnect (GC) Finance will be responsible for all aspects of revenue assurance & fraud management including reporting, advanced data analysis, leakage management, leakage prevention and business process change. This position will monitor financial and operational metrics, work with other departments to implement best practices and define error resolution processes. This role requires a unique blend of business and technical skills to effectively drive the required activities within wholesale space.

The ability to thrive in a fast-paced and demanding work environment is critical to success in this role. The successful candidate will have a strong desire in adding value to GlobalConnect business verticals and exceed expectations in a dynamic, fast-paced environment.

Key Performance Areas:

The Manager Revenue Assurance, Fraud & Risk Management will be accountable to achieve the following objectives:

• Participate in business process changes that may affect the company’s ability to identify, monitor or collect revenue (new system implementations/upgrades, new product roll outs, etc.)
• Continuously work to understand and mitigate losses to ensure the highest levels of revenue recognition.
• Select and implement a standardized technology infrastructure and solution for Revenue Assurance and Fraud Management (primary and secondary controls)
• Maintain in-depth understanding of industry trends relative to revenue assurance practices.
• Providing periodic and regular status updates and reports to CFO
• Promote quality assurance for all processes impacting revenue
• Ensuring the integrity of the billing stream or charging mechanism by developing end to end monitoring and controlling process. This includes mechanism to audit the passage of records from network system to the billing system
• To do investigation on identified error or leakage to find out the revenue leakage root cause. And escalate to related department to do further investigation or fix the leakage root cause.
• Partner with GC various business lines and supporting departments to design, develop and implement best practices to minimize revenue leakage
• To support the implementation and continuous improvement of best practices across GC business lines – Interconnect, VAS, Roaming & Fixed wholesale
• Serve as subject matter expert for Revenue Assurance on Projects
• Perform regular reconciliation and analysis of revenue streams
• Define fraud and revenue assurance policies, procedures, and KPIs
• Monitor collection processes for accuracy
• Reconcile activity between network elements and billing
• Create queries and reports to support ongoing monitoring of initiatives as well as ad-hoc reports as required
• Develop key recovery metrics
• Manage and provide final approval on cross functional projects that either directly or indirectly impact the rating and billing streams
• Perform data manipulation and analysis using tools such as Business Objects, SQL
• Understand and aggregate revenue assurance activities across the business and ensure they are working effectively
• Analyse data/reports to identify opportunities and areas for improvement
• Create executive level reporting with 100% accuracy and advanced level presentation
• Support various Ad hoc projects and initiatives
• Develop and maintain risk and control framework and ensure controls designed cover all aspects of risks in the framework
• Maintain an up to date risk register
• Engagement with MTN Group RAFM Centre of Excellence to understand the risk and  control framework for MTN RA operations
• Support the education of internal customers on the role of RA – through the RA Governance forums - and how they may contribute
• Represent in Interconnect monthly operational review meeting
• Prepare monthly RA operational reports and give input into the overall RA monthly reporting
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide input into all projects initiated
• Maintain financial risk register up to date and all key risks has been addressed on timely basis
• Provide inputs to and ensure adequate risk mitigation and controls
• Provide input into the effective implementation of the business and finance strategy
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Responsible to identify, assess and, if appropriate, develop new performance management reports which supports management decision making
• Coach and mentor direct reports
• Ensure assigned team is led, motivated, and rewarded to achieve KPA’s

Education:

• CA / ACMA (CIMA) /ACCA
• Minimum 4-year degree in Finance or Business
• MBA would be an advantage 

Experience:

• Direct experience in a revenue assurance or billing operations role in telecom is required
• Minimum of 5 years in a role where data analysis, data reconciliation and data presentation were required
• Experience in the Revenue Assurance processes and methodologies
• Experience in Business Object, and/or other business analytics tools
• High commitment to results (self-starting, opportunity grabber)