Job Vacancies at MTN

Key Job Responsibilities

Strategy Development:

• Develop and drive the implementation of the CVM Post Paid and EBU strategy for MTN SA (South Africa), enabling the business to drive revenue targets as set and increase the necessary pipeline conversions.
• Provide input into the CVM business strategy to support the consumer business in line with the overarching business goals and ensure that MTN maintains and improves its leadership positioning
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps, aligned to group strategy and frameworks
• Define the standards and set targets for performance across various activities and identify the parameters for measurement of performance
• Provide input for the product life cycle and management strategy, in line with overall strategy

 

Staff Leadership and Management:

• Build and manage a high performing team by providing leadership, role clarity, training and career development;
• Source, induct and manage talent in accordance with legislative guidelines;
• Ensure open communication channels with staff and implement change management interventions where necessary;
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team;
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program;
• Develop and implement a training plan in order to build and develop skills within the team;
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan;
• Performance manage resources in accordance with HR policy and legislation where necessary;
• Actively participate in leadership team and develop skills of own team; and
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

 

Governance 

Strategic Meetings:

• Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions;
• Drive enterprise wide transformation initiatives, elicit inputs from relevant parties;
• Drive adequate risk mitigation and controls, and elicit inputs from relevant parties;
• Sign off approval on new initiatives;
• Provide relevant budget for internal projects; and
• Prepare proposal on change initiatives, SLA policies and procedures.

 

Escalations:

• Manage and resolve issues that will result in severe time, scope, productivity and cost or resource impact; and
• Resolve and provide guidance to issues escalated.

 

Tactical:

• Manage all projects and initiatives;
• Review key risks, issues and dependencies and set mitigation actions; and
• Sign-off / make decisions regarding tactical changes.

 

 

Performance:

• Monitor performance and alignment with MTN global strategy and per industry best practices;
• Review performance against agreed Key Performance Indicators (KPIs) and review service level agreements;
• Identify opportunities for improvement and collaborate with respective OPCOs and teams to agree on corrective actions;
• Ensure provision of appropriate support to consumer functions; and
• Create and monitor plan for continuous improvement and monitor adherence to the plans.

 

 

Reporting:

• Report on a monthly basis to CCO relating to progress made within the division and in accordance with the measurement metrics set by the organisation;
• Highlight to the management significant deviations from defined performance metrics; and
• Report on an adhoc basis on specific projects, as required.As per business plan.

 

Budgets:

• Develop and manage of departmental budgets in line with business objectives;
• Develop and manage project initiative budgets in line with business objectives; and
• Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers. As per business plan.

 

 

Operational Delivery:

• Revenue from X-sell and up-sell as % of service revenue
• % of smartphones with data bundles attached
• % of customers with >2 products/services
• Revenue generated from tariff up-sell as % of service revenue
• Revenue dilution saved as % of service revenue
• # of customers saved through retention campaigns 
• % of post-paid base in contract or prepaid on loyalty programmes
• % of inbound customers with revenue/margin improvements 
• NPS for outbound communication & information
• NPS for tariffs/pricing
• Drive best practices and ensure that propositions are correctly targeted and churn is reduced.
• subscriber registration and activation is embedded in the customer experience strategy, driving process efficiency and speed and avoiding the negative impact on the customer

 

Collaboration / Coordination:

• Ensure collaboration with Segments, Channels, Business Intelligence teams to ensure market value creation through branding;
• Collaborate with other GMs, under the direction of the COO, to ensure the effectiveness of the consumer business model;
• Collaborate with BI and Planning function to provide feedback and insights on the efficacy of the overall strategy. As per business plan and business pillars.

 

Managerial / Supervisory Responsibilities:

• Accountable for the morale, performance, and development of the department’s human capital;
• Align departmental values with MTN brand values;
• Approve work structure process before adoption by the team;
• Coach and mentor direct reports;
• Enforce team members’ compliance to standard working processes and procedures;
• Ensure adequate succession planning and that succession plans that are in place are achieved;
• Ensure assigned team is led motivated, and rewarded to achieve KPA’s;
• Ensure that coaching / mentoring programs and personal development plans are in place for all staff members;
• Ensure effective management of diversity among personnel in the division;
• Identify staff training and development needs and implement necessary actions;
• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines;
• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts; 
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning and goal setting);
• Provide guidance and leadership ensuring future focus and current efficiency;
• Recruit and build a world class information management team;
• Set goals and objectives for direct reports, monitor progress and maintain motivation;
• Set overall direction for the division; and
• Provide an advisory function on governance and best practices in client experience.

 

Minimum & Preferred Requirements

Education / Business Degree:

• Minimum of 4 year Commercial/Marketing/Business Degree
• MBA or Masters in relevant field of study (Preferred)

 

Work Experience:

• Min 10 years of relevant work experience in a strategic Global Brand Management/Commercial/ Chief Marketing Officer role
• Experience working in a global/multinational enterprise /FMCG 
• Understanding of emerging markets 
• Senior management track record of 5 years or more, with at least 3 years in relevant sector/industry
• Experience in Compliance Operations within a Telco
• Experience in continuous improvement through the implementation of best practices Experience in Global Brand leading practices and trends
• Telecommunications industry experience
• Global mindset to service worldwide operations
• Pan Africa multi-cultural experience

Other Specifications: 

• Willing and flexible to travel within Africa and Middle East
• Fluent in English 
• Worked across diverse cultures and geographies

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Mission/ Core purpose of the Job   

Senior Manager Finance Mobile Carrier Services for MTN GlobalConnect (GC) will be part of management team of GC Finance responsible for all financial aspects of mobile wholesale business (interconnect and roaming) function within GC.

The ability to thrive in a fast-paced and demanding work environment is critical to success in this role. The successful candidate will have a strong desire in adding value to GC mobile wholesale business.

Key Performance Areas:

Senior Manager – Finance Mobile Carrier Services will be accountable to achieve the following objectives

• Assist in and oversee the formulation of strategy, budget and planning activities for the mobile wholesale business units whilst ensuring alignment with Group.
• Manage the finance operations of the mobile wholesale function including bill to cash process, review of various reconciliations of interconnect revenue and cost, roaming etc
• Interaction with Opco CFO and finance team on various finance matters – monthly invoicing, settlements, reporting, business planning, monitor opco upsides etc.
• Review business process changes that may affect the company’s ability to identify, monitor or collect revenue (new system implementations/upgrades, new product roll outs, etc.) and provide feedback to CFO
• Review periodic and regular status updates and reports received from the team and further discuss/update CFO
• Participate in Mobile wholesale business review meeting and provide update
• Forecast cash flows from mobile wholesale business and ensure cash flow is well managed in terms of inflows/outflows
• Review investigation reports on identified error or leakage to find out the revenue leakage root cause and further discuss with related department to do further investigation or fix the leakage root cause
• Review monthly financial performance reports and KPIs and provide feedback to CFO
• Proactively analyse and constructively challenge strategy, budget and plans, business cases, capital expenditure, customer and supplier agreements in context to the operations of the business unit.
• Provide insights on cost and revenue leadership initiatives including resource allocations within the GC.
• Monitor and proactively advise on business risk evaluation and mitigation measures, in conjunction with the risk and compliance function.
• Provide independent evaluation and advisory support on various proposals for investments, Capex and Opex items.
• Ensure compliance to Group Governance protocols and policies (committee approvals, DoA, process etc.).
• Review and establish performance measures and KPIs.
• Provide leading practice insights for financial performance improvements and value-driving actions.
• Custodian of the Opcos shadow P&L for the fixed and voice business and continuous engagement with Opcos and Group Finance
• Support CFO preparing various presentations for management
• Support CFO to hold regular meeting with functional heads to drive performance
• Continuous collaboration and active engagement with Group cross functions, Opco finance and carrier service teams 
• Recruit and evaluate financial staff ensuring appropriate skills are brought into the finance department
• Ensure appropriate skills development through training, mentoring and couching
• Set clear objectives and manage performance of the finance team
• Manage performance and ensure effectiveness of financial operations

Education:

• CA / ACMA (CIMA) /ACCA
• Minimum 4-year degree in Finance or Business
• MBA would be an advantage 

Experience:

• Minimum of 5 years’ post qualification experience
• Proven business partnership record & business acumen preferably in telecom space
• Good exposure in Hyperion Financial Management and planning tools
• People management
• P&L management in telecom space
• Proven success in delivery of high quality analytics
• High commitment to results (self-starting, opportunity grabber)

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Mission/ Core purpose of the Job   

Manager - Revenue Assurance, Fraud & Risk Management plays a critical role within MTN GlobalConnect (GC) Finance will be responsible for all aspects of revenue assurance & fraud management including reporting, advanced data analysis, leakage management, leakage prevention and business process change. This position will monitor financial and operational metrics, work with other departments to implement best practices and define error resolution processes. This role requires a unique blend of business and technical skills to effectively drive the required activities within wholesale space.

The ability to thrive in a fast-paced and demanding work environment is critical to success in this role. The successful candidate will have a strong desire in adding value to GlobalConnect business verticals and exceed expectations in a dynamic, fast-paced environment.

Key Performance Areas:

The Manager Revenue Assurance, Fraud & Risk Management will be accountable to achieve the following objectives:

• Participate in business process changes that may affect the company’s ability to identify, monitor or collect revenue (new system implementations/upgrades, new product roll outs, etc.)
• Continuously work to understand and mitigate losses to ensure the highest levels of revenue recognition.
• Select and implement a standardized technology infrastructure and solution for Revenue Assurance and Fraud Management (primary and secondary controls)
• Maintain in-depth understanding of industry trends relative to revenue assurance practices.
• Providing periodic and regular status updates and reports to CFO
• Promote quality assurance for all processes impacting revenue
• Ensuring the integrity of the billing stream or charging mechanism by developing end to end monitoring and controlling process. This includes mechanism to audit the passage of records from network system to the billing system
• To do investigation on identified error or leakage to find out the revenue leakage root cause. And escalate to related department to do further investigation or fix the leakage root cause.
• Partner with GC various business lines and supporting departments to design, develop and implement best practices to minimize revenue leakage
• To support the implementation and continuous improvement of best practices across GC business lines – Interconnect, VAS, Roaming & Fixed wholesale
• Serve as subject matter expert for Revenue Assurance on Projects
• Perform regular reconciliation and analysis of revenue streams
• Define fraud and revenue assurance policies, procedures, and KPIs
• Monitor collection processes for accuracy
• Reconcile activity between network elements and billing
• Create queries and reports to support ongoing monitoring of initiatives as well as ad-hoc reports as required
• Develop key recovery metrics
• Manage and provide final approval on cross functional projects that either directly or indirectly impact the rating and billing streams
• Perform data manipulation and analysis using tools such as Business Objects, SQL
• Understand and aggregate revenue assurance activities across the business and ensure they are working effectively
• Analyse data/reports to identify opportunities and areas for improvement
• Create executive level reporting with 100% accuracy and advanced level presentation
• Support various Ad hoc projects and initiatives
• Develop and maintain risk and control framework and ensure controls designed cover all aspects of risks in the framework
• Maintain an up to date risk register
• Engagement with MTN Group RAFM Centre of Excellence to understand the risk and  control framework for MTN RA operations
• Support the education of internal customers on the role of RA – through the RA Governance forums - and how they may contribute
• Represent in Interconnect monthly operational review meeting
• Prepare monthly RA operational reports and give input into the overall RA monthly reporting
• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide input into all projects initiated
• Maintain financial risk register up to date and all key risks has been addressed on timely basis
• Provide inputs to and ensure adequate risk mitigation and controls
• Provide input into the effective implementation of the business and finance strategy
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Responsible to identify, assess and, if appropriate, develop new performance management reports which supports management decision making
• Coach and mentor direct reports
• Ensure assigned team is led, motivated, and rewarded to achieve KPA’s

Education:

• CA / ACMA (CIMA) /ACCA
• Minimum 4-year degree in Finance or Business
• MBA would be an advantage 

Experience:

• Direct experience in a revenue assurance or billing operations role in telecom is required
• Minimum of 5 years in a role where data analysis, data reconciliation and data presentation were required
• Experience in the Revenue Assurance processes and methodologies
• Experience in Business Object, and/or other business analytics tools
• High commitment to results (self-starting, opportunity grabber)