Manager Risk & Compliance (E-Commerce and Digital Lifestyle Services) at Vodafone Global Enterprise

Role Purpose/Business Unit:

• Are you passionate about digital innovation and ensuring robust governance in a fast-paced environment? Join our dynamic team as the Manager of Risk & Compliance for E-Commerce and Digital Lifestyle Services. This role offers a unique opportunity to shape the future of digital financial services while ensuring compliance, security, and operational excellence.
• VodaPay is an e-commerce Super App ecosystem which comprises of various mini-apps and the Digital Lifestyle Services portfolio comprises of multiple internal and external content services, such as Direst Charge to Bill (DCB) and WASP products and services.
• To lead and embed risk and compliance frameworks across VodaPay and Digital Lifestyle Services, ensuring alignment with regulatory standards, Vodacom Group policies and best practices. This role is pivotal in enabling secure and compliant digital innovation.
• The role will proactively identify, assess, and mitigate risks while embedding a strong compliance culture across digital financial services and lifestyle platforms products and services. 

Your responsibilities will include:

Regulatory and Legislative Compliance Monitoring:

• Establishing a compliance and governance Fintech framework for the E-Commerce Vodapay Super App and Digital Lifestyle Services across all the Vodacom Financial and Digital Services business, its local and international suppliers and its respective consumers.
• Engaging with various departments across Vodacom to creating and embedding the cyber security, data security and data governance frameworks into the E-commerce and digital business. 
• Supporting the business with commercial discussions, with local and international third-party suppliers/providers.  Ability to translate and embedding PASA, ICASA, WASPA, POPIA and CPA requirements into business processes.
• Developing robust third party due diligence protocols as well as ensuring that there is appropriate ongoing oversight and control over such third party providers. 
• Collate and analyse information from various sources globally in order to assess the adequacy and effectiveness of the internal risk, governance and compliance controls. The information must be documented together with action items and control plans and communicated to relevant internal stakeholders both locally and across other OPCOs in order to leverage off the learning in SA.
• Review of customer journeys and campaigns. 

Risk Management 

• Proactively managing risks including: Operational risk, Strategic business risk, Market risk, IT risk, Credit risk, Legal and Regulatory risk.  
• To ensure that all critical and high new business risks have been identified and mitigated before any product, service, promotion or campaign is launch within Vodacom South Africa (SA) across the Fintech landscape. 
• Developing and monitoring Key Risk Indicators
• Assisting business to navigate through complex solutions and decisions. 
• Developing risk and controls of business processes.  
• Performing of deep dives and investigations

Stakeholder management 

• Operate as a 1st line support across the VodaPay E-Commerce and Digital Lifestyle business units. Engaging directly with the Managing Executives, Executive Heads and Product Owners across these portfolios. 
• Engagements with various internal key stakeholders such as Group Privacy, Group Cybersecurity, Technology, Group Risk and Compliance, Vodafone AML and Privacy and Mpesa OPCOs to create robust customized frameworks, policies and processes for VFS
• Engagements with other Vodacom/Vodafone OPCOs and MPesa markets to leverage learnings. 
• Liaise with External Regulatory Stakeholders such as PASA, SARB, FSCA, WASPA  and IFWG were relevant. 
• Assist in the creation and implementation of  the compliance training and awareness program
• Create a risk and compliance culture by identifying weaknesses in systems and processes and proactively embedding governance principles, values and sound business practice into existing systems, products, services and processes. 
• Financial Services regulation analysis and documentation 
• Responsible for driving the analysis and documentation of regulatory compliance requirements, especially as it relates to e-commerce and digital solutions. 
• Develop risk management plans for relevant legislation and maintain a regulatory universe (CRMP).
• Develop appropriate policies to supplement and enforce the governance framework. 
• Controls assessment and monitoring.
• Assessing the risk of changes to the Regulatory Environment
• Identify and track changes to existing and new laws and trends in the local industry. both locally and internationally. 
• Impact analysis across business processes and systems

Fraud Prevention

• Establishing a robust fraud risk management program.
• Proactively embedding fraud prevention controls into online processes 
• Conducting root-cause analysis on suspicious transactions identified and enhancing the existing controls accordingly.  

The ideal candidate for this role will have:

• 3-year Degree or National Diploma essential in BCom, LLB, BA Law, or related and 
• A minimum of 8 years relevant experience in risk and compliance within a fintech, banking or e-commerce environment.  
• Experience in payments.
• Experience in risk and compliance management. 
• Postgraduate or Master’s Degree 

Core competencies, knowledge, and skills:

• This requires specialist experience and knowledge of e-commerce and payments. 
• Expertise in risk and compliance management
• Key focuses on operational risk and robust fraud risk mitigation for e-commerce transactions.
• Expert knowledge of payments processes across the Fintech landscape

Job Skills:

• Ability to influence change across the business and develop a culture of governance and compliance.
• Ability to challenge status quo in a mature manner
• Skills to translate regulatory knowledge into sound business practices.
• Analytical and sound financial skills
• Effective interpersonal and communication (verbal and written skills)
• Relationship management including influencing and persuasion skills
• Presentation and facilitation skills
• Extreme attention to detail and the ability to draft risk and compliance reports and packs