Manager _SA_Cape_Town_C76-UK at EXL South Africa June, 2024

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- Manager _SA_Cape_Town_C76-UK at EXL South Africa
- View Jobs in ICT / Telecommunication / View Jobs at EXL South Africa
Posted: Jun 6, 2024

Deadline: Not specified
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EXL is the indispensable partner for leading businesses in data-led industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a unique combination of data, advanced analytics, digital technology and industry expertise to help our clients turn data into insights, streamline operations, improve customer experience...
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Manager _SA_Cape_Town_C76-UK
- Job Type Full Time
- Qualification Matric
- Experience
- Location Western Cape
- City Cape Town
- Job Field Customer Care, Success and Service
JOB DESCRIPTION
Performance parameters
- To check and verify customers’ credentials and feed them correctly in database
- To identify and highlight fraudulent/fake/forged documents
- To meet Service Level Agreement, AHT and quality targets
- To report any bug or issue in CRM
- Participate in ideation workshop and share improvement ideas
- Adaptable to learn new document type, process, concept and skills
- Ensure adherence to process guidelines as per agreed quality standard on all SOPs
- Ensure that the assigned targets are achieved as per agreed SLA
- Ensure adherence to Company Policies and Procedures
- Should be flexible to work in a 24/7 environment
- Employee Satisfaction, people development and morale.
- Process performance – as per KSFs over the month.
- Attrition within target levels
- Improvement in quality and productivity
- Customer Satisfaction
Any other essential function that may occur from time to time as directed by the Supervisor

QUALIFICATIONS
- Matric
REQUIRED SKILLS
- Management Experience
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Method of Application

Interested and qualified? Go to EXL South Africa on fa-ewjt-saasfaprod1.fa.ocs.oraclecloud.com to apply

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Manager _SA_Cape_Town_C76-UK at EXL South Africa

Manager _SA_Cape_Town_C76-UK

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Manager _SA_Cape_Town_C76-UK at EXL South Africa

Manager _SA_Cape_Town_C76-UK

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