Welcome to PEP! PEP is Africa’s largest single brand retailer operating around 1800 stores in Southern Africa. As well as clothing and footwear, PEP sells homeware, FMCG, cellular and airtime products and also offers a range of other services such as cash-backs, Capfin (for loans), funeral policies, cross-border money transfers, selected bill payments, Fla...
Read more about this company
Responsible for leading how the SOC team will monitor, identify, analyse, report and react to field security operations. Portfolio of responsibilities will include managing the SOC Team and providing oversight of the Field Security Operations and Client Service Delivery to ensure the Service Outcomes for customers are met within Service Level Agreement expectations.
Key Responsibilities
Management of the Security Operations function
Oversees the activity of the SOC Operator team, including on-going training /certification and assessing staff adhere to performance management and disciplinary processes. .
First line monitoring and management of all systems within the Physical Security Operations Centre
Detection of incidents (attempted burglaries)
Recommend/Implement system/procedural enhancements to improve overall service levels.
Completion of month end reports, analysis and statistics for control room for SMT meetings
Recommend/Implement system/procedural enhancements to improve overall service levels.
Investigate every positive incident with RCAT. Close out to prevent repeat findings
Communicate with the team on outcome of investigations,
Initiate disciplinary/corrective actions based on outcome of investigations
Requirements
Diploma in management/Diploma in security related qualification (NQF5 )
PSIRA A grade
Security systems certificate
Experience 5-7 years in a control room environment
Experience of 7 years in a supervisory/management capacity in managing a team
Drafting of procedures and work instructions
Proven ability to train and guide others
Background/experience with Patriot systems (both monitoring and management of systems)
Communication (both verbal and written)
Resilient (remains calm in emotional situations)
Strong Emotional Intelligence
Knowledgeable on Google applications
Knowledge of incident management
Has a good understanding of system networks
Able to work shifts if required and travel on request
Competencies required: Accuracy, Performing under pressure, Structuring, Drive, Initiative, Integrity, Listening Skills, Providing Feedback, Analysing and Forming opinion, Situational awareness.
Gmail
Yahoomail