Manager: Service - Isuzu Vereeniging at Motus Holdings Limited

The responsibilities of a Service Manager include the following tasks:

• Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
• Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
• People Management.
• Supervision of staff, management of performance, discipline and other staff management-related functions.
• Ability to ensure the Service Department achieves budget objectives through weekly and monthly monitoring and control of accounts, operating controls and composite figures.
• Ability to ensure efficient operation of the Service Department through labour utilization, productivity and sales.
• Ability to ensure excellence in customer service.
• Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
• Drive Motus Isuzu service core process.
• Custodian of the Service department.
• Cross-functional team player.
• Ensure adherence to the Franchise Agreement.
• To adhere to workshop policies and procedures.
• To adhere to FIC and FAIMS policies.
• To take personal responsibility in complying with Motus policy on ethical business conduct and behaviour and to report any contraventions that could harm the business to the senior management of the company.
• Adhering to Occupational and Safety regulations.

Minimum Qualifications and Experience needed:

• Matric
• Qualified Technician
• Relevant post-matric qualification in Management will be an advantage
• A minimum of 5 years of relevant technical commercial vehicle industry experience is essential.
• A minimum of 5 years of relevant workshop management experience in the  LCV, commercial vehicle and Renault industry.

Other:

• Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
• Fully computer literate
• An effective understanding of financial principles, including budgeting and forecasting.
• An effective understanding of relevant technology and systems.
• An effective understanding of the Environmental and Occupational Health & Safety Acts.