Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Attend to client requirements:
- Conclude all transaction documents, e.g. offer to purchase, invoicing, delivery receipts etc.
- Completing clerical tasks
- Compiling, maintaining and updating deal files
- Communicate consistent brand messaging
- Upload supporting documents for validations & payouts
- Submit payouts timeously to the various financial institutions and follow up
- Filing of concluded deal files electronically and manually
- Invoice all transactions, DIC, second gross products and goods on internal Dealer Accounting system
- Ensure final check and dealer internal delivery requirements have been adhered to
- Establish and maintain good professional and effective relationships with banks, insurance and other providers;
- Assist in ensuring statutory compliance and that the dealership complies with all requirements as set out by the NCA, FAIS and FICA acts, record keeping & audit requirements
- Identify and flag risky transactions and communicate these to Compliance
Qualifications and Experience
- 3 Years experience in similar role
- Drivers License
- Grade 12 Certificate
- Computer literacy
- National Credit Act (NCA) Qualification
- Knowledge about cars is not a must- but will be advantageous to the role
- No criminal record
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Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- 2 years of customer service and sales experience with a proven sales track record - desirable.
- Relevant industry experience – desirable.
- An understanding of Auto Pedigree’s products and services – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- NCA accreditation - an advantage
- Knowledge of the areas’ most spoken languages - an advantage.
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Key Duties and Responsibilities:
- Drive the achievement of productivity, efficiency and customer service level index goals and objectives.
- Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, efficiency of workshop, expense monitoring and control etc.
- Manage escalated workshop (technical) problems accordingly, including:
- Escalation of technical/ product related issues to FORD SA.
- Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.
- Ensuring future corrective action plans to address various technical problems are implemented.
- Ensure accurate workshop capacity planning according to productive and available staff is done.
- Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level, and manage end-to-end throughput, maintaining awareness of the status of all vehicles.
- Achieve industry leading standards of customer care, process efficiency and cost control.
- Exceed all targets and labour sales objectives through efficient workshop operations management.
- Ensure efficient equipment and asset control, and administration processes.
- Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
- Responsible for the annual budget of Service Department.
- Manage risk (financial and non–financial) within department.
- Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
- Maintain good housekeeping within department, including ensuring compliance to FORD SA’s CI guidelines within the department.
- Manage and improve environmental, health and safety standards.
- Conduct departmental meetings and general aftersales meetings to ensure effective communication.
- Manage training of all service staff.
- Lead, manage, attract, retain, appraise and develop staff.
Experience Required:
- A minimum of 10 years’ relevant technical motor industry experience is essential.
- A minimum of 5 years of relevant workshop management experience in the motor industry.
Minimum Qualification/s Required:
- Senior Certificate (Grade 12) or equivalent NQF 4 qualification.
- Relevant OEM service manager certification required.
- Recognised Motor Trade plus N6 or Technical Diploma (NQF6+), or other relevant industry related qualification (or working towards) – highly desired.
- Recognised Management Diploma or Certificate – highly desired.
- Qualified Motor Technician (A-certification) – an advantage.
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Specific Role Responsibilities
- Vehicle inspection, test drive and completion of inspection forms to company policy/price list/procedure
- Vehicle transport to/from suppliers for recon
- Vehicle preparation and transport to/from roadworthy
- Interface to associated functions (Logistics/Sales/Acquisition etc)
- Other operational ad hoc support as necessary
Qualifications and Experience
- Minimum of 3 years work experience in a similar role
- Extreme attention to detail
- Valid Driver’s license (code 08)
- English spoken and written
- Applicants fluent in additional languages (Xhosa; Zulu; Afrikaans) would be given preference
- Contactable references
- No criminal record
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Key Duties and Responsibilities:
- Maximising sales and profitability through satisfaction and retention of customers to meet sales forecast.
- Developing the necessary sales organisation to meet sales and profitability objectives.
- Ensuring optimum stock of vehicles on premises.
- Ensuring cost control to budget within the department.
- Ensure adequate product display material is available.
- Review all pricing policies, discounts and “trade-in” dealing to maintain Dealership profitability.
- Monitor financial performance of sales department weekly.
- Ensure that customer complaints are dealt with timeously and effectively.
- Ensure that vehicle is delivered according to quality and safety standards.
- Ensure that departmental customer satisfaction/ expectation targets are met.
- Ensure direct and indirect costs remain within Company prescribed parameters.
- Ensure that Sales Executives receive new model launch training.
- Establish the staffing levels and the training required to achieve sales objectives.
- Ensure that all floorplan activities are monitored.
- Ensure stock level is kept within company policy requirements.
- Maximise sale of back-end products.
Experience and Knowledge Required:
- A minimum of 8 years vehicle sales experience within the motor vehicle industry. Relevant experience in pre-owned vehicle sales is essential.
- A minimum of 3 years' experience in a sales team lead/management role is required; managing, leading, administering and motivating a sales team to achieve objectives, to guide and implement effective sales processes and systems, and to ensure achievement of business sales objectives is essential.
- A previous successful track record in sales is required.
- Knowledge & understanding of target management and variable margin programmes required.
- Sales compliance management required.
Qualifications Required:
- Senior Certificate (Grade 12)
- A relevant tertiary qualification NQF6+ (e.g. sales/ marketing/ business management) qualification - an added advantage.
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Specific Role Responsibilities
- Ensuring that the Branch maximizes gross profit and ensures unit sales, Rand sales and 2nd gross targets are met.
- Working closely with the F&I Manager to ensure that all financial and insurance requirements are adhered to.
- Stock and Asset Management - ensuring that stock and cash is managed accordingly.
- Oversee day-to-day operations of the branch, including sales, customer service, inventory management, and financial performance
- Lead and manage the branch team, ensuring all staff are motivated, trained, and achieving their targets
- Ensure high levels of customer satisfaction by maintaining excellent service standards and resolving escalated customer issues
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Communicating all procedural requirements to branch staff and ensuring implementation thereof.
- Ensuring that required reports are submitted timeously.
- Meeting with all staff at least once a month to discuss month end results, local marketing activities, business opportunities, weaknesses and ways to counter them.
- Ensuring that all F&I administrative functions and compliance are efficiently carried out by branch staff.
- Ensuring that all branch staff are trained on internal courses as well as on the job training to maximise efficiency and productivity.
- Carrying out performance appraisals as required.
Qualifications and Experience
Minimum Experience:
- 3 years experience in a managerial role within the automotive industry, preferably in a used car dealership setting
Minimum Qualification:
- Grade 12
- NCA qualification
Minimum Requirements:
- A valid Driver’s License
- Willingness to work flexible hours, including weekends and holidays as required
- Computer literate
- An understanding of the compliance governing the retail industry would be an advantage
- Knowledge of the area’s most spoken languages an advantage.
- An understanding of Auto Pedigree products and services.
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Specific Role Responsibilities
To implement and monitor policies, procedures and processes that will result in:
- maximized back end profits;
- compliance with legislation; and
- Address all incidents and or report all incidents of non-compliance.
- To act as representative for financial products and services.
- Manage all related products and services.
- Define future requirements for operations and ensure the implementation of strategies and initiatives to effectively meet or exceed customer expectations and business objectives
- Execute work in line with governance and compliance processes.
- Inform and educate customers on products to ensure retention of existing customers; Increase sales revenue and increase the organization’s customer base.
Qualifications and Experience
Minimum Experience
- 3 years' experience working as a qualified F&I at a dealership
Minimum Qualification
Minimum Requirements
- A code 08 unendorsed driver’s license and own transport
- Highly proficient in Excel with a fair knowledge of Microsoft Suite of products
- NCA Accredition
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Specific Role Responsibilities
- Managing of ETA date achievement
- Always maintaining focus on moving vehicles timeously
- Planning of job through the system – updating dates on TMS
- Always checking if the correct work is carried out as per job card
- If any extras take it up with estimator
- Ensuring all new parts are fitted correctly to vehicles
- Checking of quality in all departments while repair process
- Ensuring the workshop is always clean
- Making sure health and safety requirement are adhered, at all times
- Managing staff on clocking on and off jobs
- Management of production staff
- Manage production meetings
- Checking which job can be outsourced
- Managing performance of production staff
- Follow up with outstanding parts
- Follow up with outsourced partners for latest ETA
- Communicate all reworks with Manager
- Follow up with repairs and maintenance.
- Ensuring pressure tests are completed and recorded on TMS
Qualifications and Experience
Minimum Experience
- 2 years' and more of relevant experience (Car Rental or Automotive Industry)
- 2 years' and more supervisory experience
Minimum Qualification
Minimum Requirements
- Valid, unendorsed Code 8 driver’s license
- Computer literate (basic level will suffice)
- An excellent command of the English language is essential, both verbal and written
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Specific Role Responsibilities
- To Service (LIST VEHICLES) vehicles according to SOP
- To carry out fault diagnosis and repair vehicles – measured on fix right first time.
- To take steps to ensure servicing of vehicle, remains within the targeted percentages of the manufacturers' time.
- To discuss matters with service advisors and customers as required and provide lucid explanations.
- To ensure standards maintained with vehicle care and safety whilst performing functions.
- To ensure vehicles are returned to the customer after service in a neat and clean condition.
- To complete forms and documentation included in the company's service routine.
- To draft and prepare any reports required.
- To log servicing steps as prescribed.
- Complete all job cards accurately and timeously.
- Mentor apprentices, sign off logbooks and evaluate their technical ability.
- Ensure effective communication with staff, across departments, with customers and service providers.
- Willingness to participate in marketing campaigns when required for the furtherance of the business.
Qualifications and Experience
Minimum Experience
- 2 - 3 years technician experience.
- Wheel alignment, tyre changing and tyre balancing experience
Minimum Qualification
- Grade 12
- N6 trade certificate
Minimum Requirements
- Must be Computer literate
- Knowledge of software programs ODIS, Elsapro - advantageous
- Be able to use Manufacturer diagnostic equipment / computer (Vas Machines)
- An excellent command of the English language is essential, both verbal and written.
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Specific Role Responsibilities
- Directing and overseeing employees in the Speed Shop
- Ensuring that vehicles are repaired timeously and vehicles are of superior quality
- Ensuring that production from start to finish runs smoothly
- Ensuring that all vehicles are clean inside and out
- Spare wheels and tools are in the vehicle
- The engine is clean
- Windscreen wipers work properly
- No damage to windscreens
- Tyres are inflated correctly
- All lights, radio and air conditioner functions properly
- When required run radiator pressure tests
- Paint work is smooth and scratch free.
Qualifications and Experience
Minimum Experience
- 2-3 years' relevant experience
- TMS experience
Minimum Qualification
Minimum Requirements
- Valid, unendorsed code 8 driver’s license.
- Computer literate: an intermediate level of MS Excel – essential.
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Specific Role Responsibilities
- Stripping of vehicle parts to facilitate estimation and assessment
- Re-assembling the parts after estimation and assessment
- Safeguard all parts that are stripped
- Maintain orderly working areas
- Move vehicles to designated areas
- Collect & deliver vehicles and parts from suppliers
Qualifications and Experience
Minimum Requirements
- Grade 12
- Valid Drivers’ Licence
- Mechanical Knowledge
- Vehicle structure knowledge
- Clear criminal record
Minimum Exprience
- 2 Years and more of relevant exprience
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Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- 2 years of customer service and sales experience with a proven sales track record - desirable.
- Relevant industry experience – desirable.
- An understanding of Auto Pedigree’s products and services – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- NCA accreditation - an advantage
- Knowledge of the areas’ most spoken languages - an advantage.
go to method of application »
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- 2 years of customer service and sales experience with a proven sales track record - desirable.
- Relevant industry experience – desirable.
- An understanding of Auto Pedigree’s products and services – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- NCA accreditation - an advantage
- Knowledge of the areas’ most spoken languages - an advantage.
go to method of application »
Specific Role Responsibilities
- Customer focused management
- Excellent negotiation skills
- Excellent people management skills
- Focus on driving performance
Qualifications and Experience
- Matric
- Qualified Technician (Motor Mechanic Diesel or related Trade Qualification)
- Relevant post matric qualification in Management will be an advantage.
- Fully computer literate - Microsoft package
- Experience in automate or Kerridge will be an advantage.
- Cargo Motors a Division of Motus, is an Equal Opportunity Employer and preference will be given to Employment Equity candidates.
- Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.
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The responsibilities of a Service Manager include the following tasks:
- Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
- Ability to maximise departmental profitability through the sale of labour and associated products to franchise and non-franchise customers.
- People Management.
- Supervision of staff, management of performance, discipline and other staff management-related functions.
- Ability to ensure the Service Department achieves budget objectives through weekly and monthly monitoring and control of accounts, operating controls and composite figures.
- Ability to ensure efficient operation of the Service Department through labour utilization, productivity and sales.
- Ability to ensure excellence in customer service.
- Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
- Drive Motus Isuzu service core process.
- Custodian of the Service department.
- Cross-functional team player.
- Ensure adherence to the Franchise Agreement.
- To adhere to workshop policies and procedures.
- To adhere to FIC and FAIMS policies.
- To take personal responsibility in complying with Motus policy on ethical business conduct and behaviour and to report any contraventions that could harm the business to the senior management of the company.
- Adhering to Occupational and Safety regulations.
Minimum Qualifications and Experience needed:
- Matric
- Qualified Technician
- Relevant post-matric qualification in Management will be an advantage
- A minimum of 5 years of relevant technical commercial vehicle industry experience is essential.
- A minimum of 5 years of relevant workshop management experience in the LCV, commercial vehicle and Renault industry.
Other:
- Valid, unendorsed driver’s license and the ability to competently and legitimately drive.
- Fully computer literate
- An effective understanding of financial principles, including budgeting and forecasting.
- An effective understanding of relevant technology and systems.
- An effective understanding of the Environmental and Occupational Health & Safety Acts.
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Specific Role Responsibilities
- Customer and sale management.
- Understanding of the compliance governing the motor retail industry would be an advantage.
- Experience in cold calling to develop a client base
- Knowledge of dealership policies and procedures
- Knowledge of competitive motor industry
- Knowledge of complete Toyota SA structures and procedures will be a huge advantage.
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow existing customer base.
- Manage customer expectations to ensure effective delivery of service
- Marketing and promotions
Qualifications and Experience
- A minimum of Grade 12
- Clear Criminal Record
- Valid Driver’s License
- 3 years sales executive experience
- Computer literacy is essential
- Proven track record of meeting regular monthly targets on budget and CE
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Specific Role Responsibilities
- Ensure messages are correct and conveyed timeously.
- Update and distribute telephone lists to all Staff at Dealership.
- Communicate with all Staff.
- Control, monitor and record outgoing trunk calls and incoming reverse charge calls.
- Ensure Customers are directed to the employee to be visited / contacted.
- Ensure Customer’s comfort whilst in waiting period.
- Ensure all calls are answered promptly and pleasantly.
- Ensure cleanliness of reception area.
- Limit “hang-on” calls by offering call backs.
- Ensure paging system is on first call back after no reply.
Qualifications and Experience
- A minimum of 3 years receptionist experience is essential.
- A Receptionist certificate will be an added advantage
- Must have a clear Criminal Record.
- A minimum of Grade 12.
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Specific Role Responsibilities
- Proactively prospect, cold call and network to build a quality sales pipeline.
- Sell new and used commercial vehicles to achieve and exceed targets and maximise profit.
- Deliver a standout customer experience that drives repeat and referral business.
- Confidently negotiate and close deals independently.
- Accurately capture and process all deal file paperwork and admin requirements.
- Represent Hino professionally at customer visits, demos and events (incl. some after-hours/weekends when required).
Qualifications and Experience
- Matric.
- Valid Driver’s Licence (Code B / 08).
- Clear criminal record.
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Specific Role Responsibilities
- Maintain presentable and professional appearance
- Assisting with dropping and collecting stock vehicles from various service providers
- Ensure vehicles have fuel and starting of cars for battery/service history etc
- Ensure vehicles are clean prior to viewing appointments
- Assist with client requests if vehicle needs collecting and/or aftersales repairs
- Any other duties as instructed from time to time.
Qualifications and Experience
- Valid Driver’s license
- 5 years’ experience in a similar role
- English spoken and written
- Basic Computer / IT literacy (driving schedules, email. Checklists etc)
- Applicants fluent in additional languages (Xhosa; Zulu; Afrikaans) will be given preference
- Contactable references
- No criminal record
Method of Application
Use the link(s) below to apply on company website.
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