Manager, Technical Content at Nintex

About the role: 

• A Technical Content Manager at Nintex is responsible for a regional Technical Content group and the production and delivery of Help content in a variety of formats for a diverse audience of Nintex customers, partners, and employees.  
• This role includes direct contributions to content development, maintaining high-quality standards, and adhering to the global team’s Kanban process for efficient project tracking and completion. The Technical Content Manager will work closely with cross-functional stakeholders to support project goals, provide guidance to writers, and ensure all deliverables meet company standards and deadlines. 
• This is a hands-on role that requires strong collaboration with other regional Technical Content teams, globally distributed product teams, as well as a combination of strategy/tactical execution and the ability to collaborate and communicate up and down the organization.  
• As part of Nintex R&D, this Technical Content Manager will also work with different departments and teams within and outside of Nintex R&D including: Customer Success, Support, Community, and various outside vendors. 

Your contribution will be:  

Build on and refine our technical content. This includes the following duties and deliverables: 

• Develop, implement, and maintain technical content that increases users’ ability to understand our products and services, how to use them in a real-world scenario, or solve a problem (deflecting support cases).
• Provide forums for and encourage product consumer feedback on technical content.
• Assist in the creation and maintenance of internal technical content for R&D teams, including technical diagrams, incident run books, technical knowledge base content.
• Hands on technical writing, editorial assistance, and guidance.
• Manage localization processes.
• Manage and maintain the global Kanban process and global standards within the regional group.
• Working with stakeholders and the global Technical Content team providing input to style guides and guidelines for documentation. 
• Enable data-driven responses to evaluate and build upon our existing and new content. 

Leadership and management of our Technical Content team. This includes the following duties and deliverables: 

• Build on technical and soft skills capabilities across the team.
• Ensure alignment with global Technical Content team.  
• Examine and determine how to grow technical content externally and internally.
• Set group and individual goals.
• Contribute to global Technical Content strategy, OKRs, and direction.
• Conduct performance and salary reviews. 

Department management: Attend to and, where required, expand on the efficient running of the group. This includes: 

• Budget and P&L responsibility for technical content.
• Proactively manage relationships with external providers, including management of contractor and vendor agreements.
• Promote the function of the technical content team within the company and the resources the technical content team provides. 

To be successful, we think you need:  

• Bachelor’s degree in English, Communications, Technical Writing, Computer Science, or a related field. 
• Advanced degrees or certifications in Technical Communication, Information Design, or Project Management may be preferred or advantageous.
• 2-3 years in a management or team lead role, overseeing writers or content creators, preferably in a technical or software-related environment.
• 7+ years in technical writing, content development, or a related field, with a strong portfolio of technical content, preferably for software products.
• Familiarity with MadCap Flare (or other technical writing authoring tools), Azure DevOps, and collaborative tools (e.g., Slack, Teams, GitHub).
• Familiarity with localization of technical content may be preferred or advantageous.
• Familiarity or experience with innovation in technical writing processes, e.g., use of AI, may be preferred or advantageous.