Manager: Technical Investigations (Claims) at Old Mutual

• Lead the technical investigations team throughout the entire value chain from data extraction, analysis, reconstruction and report writing
• Investigate and analyse accidents, reconstruct accidents sites and vehicles involved to determine cause and fault.
• Perform data extraction and collection including (but not limited to) on-board diagnostics (OBD), controller area network (CAN) bus, crash data recorder (CDR), infotainment systems and physical evidence collection at the scene and the vehicles involved in the accidents.
• Use various computer analysis programs and calculations to determine the cause of the accidents and to verify the circumstances surrounding accidents
• Prepare and present written reports on findings of accidents in order to assist with the decision of indemnifying clients on valid claims.
• Assist with the determination of accident causes so to increase the third party recoveries where applicable.
• Offer expert testimony in legal proceedings when claim decisions are tested.
• Ensure that the Ombudsman for Short Term Insurance (OSTI) overturn rates are minimised.
• Analyse and evaluate business processes, implement and manage actions to streamline processes, improve operational efficiencies, and identify opportunities for reducing operational costs.
• Manage and drive quality and customer service standards.
• Design and implement action plans to contribute towards the organizational strategy and link setting of standards, targets and overall objectives towards the achievement of the organizational strategy.
• Produce and analyse weekly/monthly KPI’s, dashboards and analytics to measure and improve performance.
• Address resource inefficiencies, promote multi-skilling and address capacity gaps by reviewing and improving work processes.
• Align own behaviour with the organisation culture and values.
• Share and transfer product, process and systems knowledge to colleagues.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends and ideas.

Job Requirements

• Bachelor degree and/or equivalent NQF Level 7 qualification in general insurance.
• 5 - 8 years’ experience in applying investigation techniques in order to validate claims.
• 5 - 8 years’ experience in the general insurance claims industry
• Certification or accreditation in accident reconstruction.
• Certification or accreditation in technical investigations.
• Experience in the South African Police force will be advantageous.

Additional Details

Competencies

• Strategic : Is able to understand, identify and acts on broader opportunities in order to drive longer term, value-adding change.Applies judgement effectively. Identifies and acts on market and/or competitor trends/opportunities
• Customer : Putting the customer at the heart of business decisions and driving to improve value for customers.
• Collaboration : Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.
• Leading with Influence : Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations. Communicates clear strategies and objectives for own function.
• Innovation : Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas.