Manager - TFLS Project Support Technology Information at MTN

RESPONSIBILITIES

Key Performance Areas

Strategic Planning:

• Develop a Project Governance Framework driving accountability across the delivery value chain 
• Develop the contracts management and SLA management framework for vendors
• Provide input and guidance to service delivery efficiency
• Ensure alignment and acceptance of RACI across the value chain between customer, Business, Network teams and vendors
• Implementing a company-wide approach to running projects to ensure best practice methodologies are used within TFLS and that    smaller projects are “operationalized” and owned by regional TFLS teams.

Operational Planning:

• Manage the interface between Finance Administration for TFLS with Business Finance
• Align TFLS with the organisation financial policies and processes
• Ensure the team has heightened focus on revenue impacting projects and apply relevant prioritization
• Ensure alignment between the warehouse functions and the projects equipment demands
• Ensure a balance between project equipment demands and available stock with timely ordering to support business needs
• Manage implementation, integration, and adoption of service delivery order workflows
• Manage TFLS accurate high-quality reporting on a weekly and monthly basis
• Close management of TFLS risk register and POPI compliance
• Monitor, communicate and promote awareness of TFLS business risks and compliance requirements
• Continuously monitor Vendor and Third-Party SLAs and implement penalties where necessary
• Project Manage Third-Party service delivery ensuring delivery within agreed SLAs
• Tightly Manage escalation process with Third Parties
• Implement effective stakeholder engagements

Capacity building:

• Ensure the team has the appropriate skills and resources to meet planned business demand
• Dimension team and individual staff members in accordance with industry best practice
• Maintain optimal resource capacity for both FTE and contractors to ensure business continuity and knowledge retention

  People and Culture:

• Lead, develop and coach the team and project managers in TFLS
• Drive a culture of high performance, accountability, and consequence management
• Continuous assessment of delivery capabilities
• Ensure team develops an understanding of delivery across an environment of highly skilled ICT and Converged specialists
• Act as an ambassador and role model for MTN Enterprise and Wholesale Business by living the brand values and vital behaviours
• Help to make the TFLS environment the best place to work
• Improve the employee engagement through the GCA related initiatives
• Ensure the attraction, development, and retention of talented resources
• Ensure a culture of continuous evaluation and improvement

Governance and Control:

• Strictly follow and ensure team compliance of relevant policies and procedures
• Establish Governance framework for effective control of purchase orders
• Comply with existing business governance where required 
• Implement proper controls and processes to identify and minimise mistakes when raising purchase requisitions
• Ensure proper project controls are in place to manage financial and operational risks across the business 
• Appropriate implementation of DoA to facilitate minimal delays in approval process of purchase orders
• Implement adequate controls and processes to facilitate forward and reverse logistics of project equipment
• Ensure compliance with appropriate procurement policies and procedures

QUALIFICATIONS

Education:

• 4 Year Tertiary qualification in Telecommunications or Electronic Engineering or Project Management 
• Business Administration Degree is highly advantageous 
• Certification in Prince 2 Practitioner or PMP

Experience: 

• Minimum of 5 years’ experience in the Telecommunications environment; with experience in supervising/managing others
• 5 years working with management of Capex and Opex budgets
• Hands on experience with Service and Project Delivery
• Expert skills and mentorship-level capabilities in Stakeholder Management
• Hands on experience in customer project and infrastructure project rollout
• Experience in deployment of fixed-line solutions on large scale (> 1000 services per month)
• Experience working in a global/multinational enterprise (understanding emerging markets is advantageous)
• Worked across diverse cultures and geographies