Manager: Warranties at Telesure Investment Holdings (TIH)

Purpose of Role

• Maintain, develop and operationally manage the Warranties and Service Plans
• Sales channels to ensure profitable growth of the business.
• Manage a team of Account Managers to ensure effective Partner management to ensure quality service delivery to customers.

Specification    

Warranties Business Growth Initiatives

• Develop a personal network within the business sector and represent the organization at business sector events.
• Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
• Use customer and data insight from, the market, our sales funnel, competitors, and claims to inform motor warranties and motor service plans for growth opportunities.
• Approach the motor warranties and motor service plans product life cycle with a strategic mindset to allow for development of successful plans to attract and retain new customers.
• Maintain a big picture focus while working with the actuarial team, using complex data and/or reports, to support management decisions in the areas of pricing, segmentation, underwriting standards, growth, and claims handling.
• Remain current with the motor warranties and service plans landscape,competitors, changes in the industry and potential new opportunities for offerings and pricing position.

Relationships Management

• Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
• Develop and maintain positive relationships with Partners.
• Identify improvement areas and implement corrective measures.
• Source strategic partnership opportunities to extend channel distribution for Warranties and Service Plans.

Project Management

• Deliver specified projects while working within an established program management plan.
• Responsible for end to end project management of warranties initiatives.
• Drive project team to meet timelines and successful implementation.
• Use strong project and time management skills, act with accountability, ownership and accuracy to ensure the Warranties portfolio experiences growth and is profitable.

Solutions Analysis

• Analyze current performance inhibitors and propose solutions to ensure business continuity.

Leadership and Direction

• Explain the local action plan to support team members in their understanding of what needs to be done and and how this relates to the broader business plan and the organization's strategy, mission and vision; motivate people to achieve local business goals.
• Performance Management
• Respond to personal objectives and use performance management systems to improve personal performance.
• Monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching.
• Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Attend training interventions and apply training, initiative, and process changes.
• Look for ways to improve competency or drive results to ensure continuous and constant improvement.

Improvement / Innovation

• Identify shortcomings and suggest improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management program with guidance from a project/program manager.
• Leverage all available information from Partners, the industry, and internally to ensure regular review of departmental processes, systems and protocols to improve efficiencies.

Operational Compliance

• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards. Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.

Insights and Reporting

• Contribute to the design and creation of reporting strategies and templates.
• Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations.
• Regularly report to VAPSCO on performance of Warranties and Service Plans channel.

Requirements    

• General Education
• Grade 12/ SAQA Accredited Equivalent (Essential)
• BCom or similar qualification (Essential);
• FAIS recognized qualification (Advantageous)
• Regulatory Examination (Advantageous)

General Experience

• 3 – 5 years broker sales experience within the Financial Services Industry (Essential);

Managerial Experience

• 1 or more years experience of supervising and directing people and other resources to achieve specific end results within limited timeframes (Essential)

Closing Date: 8th, April 2022