Bryte Insurance Company Limited is the premier, proactive commercial risk specialist in Southern Africa. Applying our unparalleled sector insights, proven expertise and foresight, we partner with customers and brokers to protect their businesses and improve their risk profile across the continent.
Our short-term insurance risk management solutions are devel...
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Promptly handle marine claims and take responsibility to resolve all enquiries from both customer and external contacts to ensure delivery of a focussed claims service.
To develop a claims case strategy to ensure that appropriate reserves are assigned, investigations conducted, and appropriate suppliers engaged.
Acquires and efficiently organises the relevant evidence and information to accurately assess the value of the claim and to recognise potential fraud and recovery indicators.
Reviews, resolves, and proactively finalises claims within authority limits ensuring settlement at an optimum level.
Prepares reports and engages with reinsures and global claims on cases that are likely to exceed retention.
Adheres to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards.
Refers to customer specific claims handling protocol and/or customer proposition service charter to ensure that we understand and fulfil the needs and expectations of our customers.
Qualification & Experience
Degree
5 years + specific claims experience
Technical Knowledge of products and services
Expert Technical claims handling knowledge across a broad range of lines of business/claim types
Knowledge of legal systems and interpretation of legal liability
Knowledge of industry standards and protocol
Able to understand the claims market agreements that exist within the various territories and how to access the specific knowledge.
Have had previous experience in managing and handling difficult coverage issues and be able to give examples.
Awareness of the litigation process through all courts.
Knowledge of how to identify and engage with lead experts.
High level awareness of interdependencies with other Bryte Functions (Finance, Reinsurance, Marketing, Actuarial, Underwriting and Legal)
High level awareness of market/industry issues
Recognises relevance of customer proposition and how to interpret specific handling requirements.
Recognise the benefit of providing excellent customer service.
Be able to articulate how to prioritise and work to deadlines.
Desire to learn and be flexible to business change.
Gmail
Yahoomail