Mascor: Technician - Empangeni at Plennegy Group

Description
Mascor is a Company consisting of franchised Automotive, agricultural mechanisation and fuel. With more than  50 years in the industry, we offer prestige brands such as John Deere, Toyota and Warath while our highly skilled staff provides professional  and high-quality service and standards of workmanship. 
Mascor is currently looking for a Technician at Empangeni to ensure excellent service levels and high levels of diagnostics and technical skills on all equipment

RESPONSIBILITIES
Quality of work

• Knowledge of work & systems including diagnostics.
• Ordering correct parts first time round to complete job
• Loading and closing of quality DTAC's 100%
• Comebacks less than 3% of own total labour sales
• Productivity at 100% and efficiency 85%
• Charge to total percentage = 85%
• Carry out all DLM's and courses assigned timeously.
• Adhere to company SOP’s.
• Comply with Company minimum tool requirements.
• Efficient time management re travelling etc.

 Administrative duties

• Completion of job cards within 24 hours
• Accurate completion of daily reports and technician diary.
• Customer service
• Ensure customer satisfaction is at 100% and all queries are attended to timeously.
• Ensure proper communication regarding jobs in progress

REQUIREMENTS

KEY COMPETENCIES

• Able to operate under pressure.
• Attention to detail.
• Good communication skills
• Excellent practical skills
• Problem solving abilities.
• Willing to work in a team.
• Basic supervisory skills,
• Computer literacy,
• Time management skills

Qualifications:

• Min: Grade 10 & Job related Trade certificate
• Ideal: Grade 12 / N2 & Job related Trade certificate