Medical Practice Manager at Faircape Group

Key Responsibilities:

• Manage the day-to-day operations of the medical practice
• Managing patient files on our electronic system (Healthware) and add any required notes 
• Coordinate the medical officers shift rotations, on-call hours, and time-off requests, considering doctors’ preferences, contract requirement, workload, and specialty requirements to ensure coverage across all services.
• Oversee patient billing, and ensuring accuracy and compliance.
• Ensure accurate billing by overseeing the preparation, submission, and tracking of patient invoices, minimising errors that may impact revenue or patient satisfaction  and maximizing the billing coding of medical practitioners
• Collaborate closely with medical officers and the administrative team to gather accurate billing information and troubleshoot claim declines or billing inquiries.
• Address patient inquiries, feedback, and complaints in a professional and timely manner.
• Collaborate with management to support business growth and strategic goals.

Qualifications:

• Tertiary Qualification in Administration would be advantageous 

Knowledge and Experience:

• Proven experience in a healthcare management role, preferably within a medical practice.
• Proficiency in healthcare management software and electronic medical records (EMR) systems.
• Knowledge of medical billing and billing codes for a medical practice.

Skills and attributes: 

• Excellent administrative skills 
• Strong interpersonal skills, ability to build and maintain positive relationships with all stakeholders
• Ethical Integrity by adhering to high ethical standards and acting with integrity. 
• Adaptability: The healthcare industry is constantly evolving. Be adaptable and open to change, willing to embrace innovation and continuously improve processes to meet evolving needs.
• Problem-solving abilities. Being able to navigate through complex challenges that require innovative solutions
• Crisis Management Abilities, the ability to remain calm under pressure and effectively coordinate response efforts to ensure the safety and well-being of patients and staff.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively with a multidisciplinary team and handle sensitive information discreetly.

Specific Requirements:

• Clear health record.
• Clear criminal record.
• Clear credit record.
• Contactable references.