Medical Receptionist at Xpedient

Key responsibilities and accountabilities:

• Greet patients professionally both in person and on the phone
• The candidate will be responsible for front of office, diary management, contacting patients for follow up visits telephonically, via e-mail & Whatsapp, assisting with scripts, ensures that billing reaches Xpedient on a daily basis, management of all private patients, accepting patient payments via cash & card
• Excellent attendance and does not want somebody that takes off unnecessarily as he has a very busy practice and needs someone he can rely on
• Assist patients to complete all necessary forms and documentation
• Ensure patient information is accurate including billing information
• Completing billing tick sheet and adding ICD10 codes to the tick sheet
• Assisting with Doctors direct requests, patient related, and practice related
• Detailed handover to Office Administration in respect of patient related, and practice requests (Interaction with Xpedient Account Managers)
• Assisting Xpedient Account Managers with all enquiries/queries to resolve supportive documents/information requirement for payment of claims
• Capturing of patient information on GoodX
• Capturing of billing, receipting in rooms when patients pay immediately, or after following up from Xpedient
• Maintain and manage patient records (in compliance with the POPI Act)
• Move patients through appointments as scheduled
• Daily management/prioritizing of email correspondence and management of patient filing (documentation to be added to patient files)
• Answer incoming calls and deal with inquiries
• Files for confirmed patients to be pulled and prepared for next day consultations
• Schedule patient appointments
• Record billing information
• Ensure reception area is well maintained, neat and clean
• First point of contact for all telecoms
• Final point of contact for patient file preparation for consult in rooms
• Manage Doctors diary
• Handling receipts and quotations
• Arrange travelling and accommodation for Doctors and co-workers
• To perform PA duties

To succeed in this role, you should have the following skills and experience:

• Communication skills - able to listen effectively and express oneself in a polite, friendly, clear and articulate manner
• Information collection and management - able to collect, organize and monitor data efficiently
• Planning and organizing - able to multi-task, prioritize and schedule tasks and activities
• Attention to detail - able to produce accurate and high-quality work
• Customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction
• Adaptability - able to adjust approach to meet changing demands and situations including dealing with diverse people
• Confidentiality - able to maintain confidentiality and adhere to ethical standards
• High school certificate
• GoodX experience would be advantageous
• Afrikaans speaking candidates would be preferable