Membership Assistant at Momentum Metropolitan Holdings Limited

Role Purpose    

• To verify and accurately process membership applications and member record updates in accordance with business rules, policies and procedures.

Requirements    

• A National Senior Certificate is essential (Mathematics or Mathematical Literacy as a Grade 12 subject is advantageous) 
• Previous working experience as an Administrator / Data Capturer is highly advantageous 
• Language proficiency in English and another South African language is essential
• Experience working in a client services environment is preferred
• MS Office / 365 proficiency is essential

Duties & Responsibilities    

• Accurately capture new membership applications and changes within the specified service level agreement.
• Apply scheme membership rules in terms of underwriting and waiting periods.
• Follow-up on outstanding documentation to ensure that members and dependants are successfully registered.
• Ensure that the scheme and employer are not unnecessarily exposed to financial risk.
• Effectively resolve queries from members, employer groups, service providers and schemes within the specified service level agreement.
• Printing and distributing membership welcome packs and cards.
• Assisting with quality control initiatives within the team.

Competencies    

• Data capturing 
• Customer-focused
• Ability to learn and apply new skills
• Attention to detail 

Deadline:21st August,2025