Merit: Claims Service Consultant at Santam Insurance

What will you do?

• Santam’s Merit Motor Claims department has a position available for Theft Motor Claims Service Consultant based in Auckland Park.

What will make you successful in this role?

• This incumbent owns the client and is accountable for all claim interactions directly with the client and the broker.
• Processing of claims administration end to end and is responsible for co-ordinating and overseeing all actions on claims in the Motor Theft channel. The CSC will ensure that the claim is validated and Theft and quantum assessors are appointed through engaging with the relevant stakeholders.

Qualification And Experience

• Matric
• Experience in claims handling process
• Up to date with current claims processes
• Customer service -interaction with role players in the motor industry
• Computer literacy (MS office)

Knowledge

• E-Natis
• MapIQ
• Abuntex
• Audawatch
• Reds
• Santam Systems:
• BPM
• Mainframe / Policy Centre
• DPC
• RSS/JDE
• Europcar Platform
• Car Hire Codeplex system

Skills

• Communication skills to effectively communicate with all role-players
• Working with people
• Planning, organising and co-ordinating
• Coping with pressure and setbacks (resilience)
• Negotiating skills
• Positive attitude
• Time management abilities
• Problem solving skills

Competencies

• Client-focused service orientation
• Analytical thinking
• Information seeking
• Drive for results
• Organisational commitment
• Teamwork and co-operation
• Integrity

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Closing Date: 19 November 2020