Merit Theft Desktop Assessor at Santam Insurance

What will you do?

Santam’s Merit Claims department has a position available for a Merit Theft Desktop Assessor who will be based in Auckland Park, Gauteng. The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

What will make you successful in this role?
Key Responsibilities

• Quote and assess damage against a provided or requested quotation.
• Decide whether to replace/ repair part/ use aftermarket spares when warranty has expired.
• Refer to a subject matter expert if required.
• Generate claims report and communicate the outcome with client and intermediary.
• Determine market value of vehicle for settlement (valuation).
• Determine outstanding finance details, release settlements and documents to salvage inventory.
• Authorise for repair, cash, replace or write-off.
• Complete investigative report.
• Make notes on systems, process claims and upload documents.
• Required to load the order amendments.
• Responsible to sign off the final quantum (FRC).
• Responsible for posting claims to care.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
• Accountable to handle for the following claim types:
  • Driveable non-structural repairs (DNSR)
  • Limited repair on minor structural damage
  • Limited ASR (outer weld on panels)
  • Radio equipment and locks
  • Accessories, tyres and rims
  • Cosmetics
• Screening of merits
• Moderate claims from more than R15 000 to R35 000

Qualifications And Experience

• Matric / Grade 12
• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Diesel Mechanic, etc.) would be advantageous
• 3 years’ experience in motor vechile assessing
• Technical skills obtained through training and courses in Heavy Haulage would be advantageous
• Any previous claims handling, pre-support and or post support experience is advantageous
• Knowledge of Abuntex and BPM will be an advantage
• Attained product training in the following areas:
  • Motor modules for PL, C/L and Agri
  • Specialised motor product C/L and Agri
  • Principle of insurance
  • Technical skills obtained through training and courses in the following areas:
  • Introduction to motor
  • Claims handling procedure
  • VDQ Qualification
• System training on the following:
  • BPM
  • RSS
  • Mainframe
  • JDE
  • Audatex and Abuntex
  • Photo viewer

Knowledge And Skills

• Telephonic, negotiation and conflict handling skills
• Basic business ethics and financial principles related to claims
• Time management
• Change management