Merit Theft Desktop Assessor at Santam Insurance

OPPORTUNITY

• Santam’s Merit Claims department has a position available for a Merit Theft Desktop Assessor who will be based in Auckland Park, Gauteng. 

WHAT WILL YOU DO

• The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE

• Process theft claims from Desktop and determine if these are valid or invalid claims. 
• Identify possible red flag claims that require further investigation from Field investigators.  
• Refer to a subject matter expert if required. 
• Determine market value of stolen vehicles for settlement (valuation).
• Determine outstanding finance details, release settlements and documents to salvage inventory. 
• Authorise claims within a specific mandate. 
• Complete investigative report.
• Make notes on systems, process claims and upload documents.
• Required to load the order amendments.
• Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters. 

QUALIFICATIONS AND EXPERIENCE

• Matric / Grade 12
• Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Diesel Mechanic, etc.) would be advantageous
• 3 years’ experience in vehicle theft/ motor assessing 
• Technical skills obtained through training and courses in Heavy Haulage would be advantageous.
• Any previous claims handling, pre-support and or post support experience is advantageous Knowledge of Abuntex and BPM will be an advantage

Attained product training in the following areas: 

• Motor modules for PL, C/L and Agri 
• Specialised motor product C/L and Agri 
• Principle of insurance 
• Technical skills obtained through training and courses in the following areas: 
• Introduction to motor 
• Claims handling procedure 
• VDQ Qualification

System training on the following: 

• BPM 
• RSS 
• Mainframe 
• JDE 
• Audatex and Abuntex 
• Photo viewer

KNOWLEDGE AND SKILLS

• Telephonic, negotiation and conflict handling skills 
• Basic business ethics and financial principles related to claims 
• Time management 
• Change management