MI Analyst at Telesure Investment Holdings (TIH)

JOB PURPOSE

• Measure, analyse and interpret trends to use data to extract quantifiable insights from past trends and current conditions that increase TIH profitability and improve efficiency. The primary role is to turn data into knowledge to enable and improve key business processes.

RESPONSIBILITIES

Insights and Reporting

• Contribute to the design and creation of reporting templates and models for operations, technical and financial etc. Lead execution of complex reports, identifying and interpreting complex patterns and trends, and translating those insights into actionable recommendations to key stakeholders to make informed decisions.

Data Collection and Analysis

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends.

Stakeholder Engagement

• Manage relationships with internal and external stakeholders to ensure consistent, accurate, aligned and valid data is available. Identify reporting needs with the relevant role players. Act as the SME and manage all engagement and delivery in collaboration with the data science team.

Application Software Development

• Contribute to development of existing and new applications by analysing and identifying areas for modification and improvement. Contribute to development of new applications to meet internal customer requirements.

Personal Capability Building

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education and trends.

Data Management

• Use data management systems to deliver prescribed outcomes with guidance from specialist colleagues. This includes being responsible for operating key elements of the system.

Database Specifications

• Provide information and comments on suitability during approval process for database specifications to ensure all agreed standards and protocols are followed and data integrity is preserved.
• Should you not hear from our team in 30 days, kindly consider your application unsuccessful.

 Requirements

GENERAL EDUCATION

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Diploma in Statistics/Business Information (Advantageous)

GENERAL EXPERIENCE

• 3 or more years in a similar role with a key focus on analytics and reporting (Essential)
• Call Centre environment experience (Essential)
• Experience and knowledge of the financial insurance industry (Advantageous)