Mid-Level eCommerce Consultant/Analyst at Hire Resolve

Job Description

• An established South African software solutions provider specializing in Customer-Centric Transformation is seeking a Mid-Level eCommerce Consultant/Analyst to join their team. This role is central to the successful delivery and ongoing optimization of our digital commerce solutions.

Responsibilities: 

• Business Analysis: Gather and thoroughly analyze business requirements for new eCommerce features, content, and system integrations.
• Platform Configuration: Configure and provide functional support for our core commerce platforms (primarily Magento, Shopify, and AgilityCMS) to meet defined business needs.
• Collaboration: Work closely with cross-functional Agile teams, including developers, designers, and key stakeholders, to ensure the delivery of functional and engaging customer journeys.
• Documentation & Testing: Develop detailed functional documentation (User Stories, Functional Specifications), support User Acceptance Testing (UAT), and assist with training activities.
• Optimization: Identify opportunities to effectively leverage platform features, ensure functional decisions align with UI/UX best practices (usability, accessibility), and drive conversion optimization.

Minimum Requirements: 

• Experience: 3–5 years of functional consulting or business analysis experience specifically in the eCommerce domain.
• Technical Knowledge: Proven familiarity with major eCommerce platforms like Magento (Adobe Commerce), Shopify, and content management systems such as AgilityCMS or similar.
• Process Expertise: Solid understanding of end-to-end online retail processes, including catalogue management, pricing, promotions, checkout flows, and fulfilment.
• Documentation & Testing: Demonstrated ability to develop high-quality User Stories, Functional Specifications, and Test Scripts.
• Digital Tools: Experience with Google Analytics, SEO/Search solutions, and personalisation tools is highly advantageous.
• Design Awareness: Practical awareness of UI/UX best practices, including responsive design, accessibility, and customer-centric flows.
• Soft Skills: Strong communication, presentation, and stakeholder engagement skills.