Mobile Device Specialist Division: ICT Services - Roodepoort at Fidelity Services Group

Primary Objective:

We are looking to hire an experienced Mobile communications Administrator to look after the mobile administration needs of our internal customers.

As a Mobile Device Administrator, you will be required to mange the end to end lifecycle of al mobile contract and devices for the group ,this includes ordering and dispensing of devices, provisioning of simcards , configuring  of new devices loading of data an airtime and record keeping.

To ensure success as a Mobile Device Administrator, you should have excellent admin and people skills and the ability to adapt to a changing work schedule. Ultimately, top-level Mobile Device Administrator, efficiently manages all mobile related services, providing high-quality service and management for any job size.

Specific Tasks and Responsibilities:

• Implementation of new software Device testing, setup, and enrolment
• Development of training material
• Compiling manuals for troubleshooting of devices and software
• Stock Management including ordering and provisioning of new contacts
•  Dispatching of Mobile devices and phones to end users
• Management of incoming and outgoing stock deliveries
• Daily, Weekly and Monthly reporting
• Device Management through mobile management platforms
• Completion of Helpdesk service calls
• Providing support Nationally to all users

Troubleshooting on disconnected Sims and devices

• Day to day co-ordination of operational tasks related to area of responsibility.
• Traveling to and from branches as and when needed

Qualifications: One or more of the following:

• Grade 12 or equivalent
• Clear criminal record and no pending cases

Knowledge and experience:

• 3-5 Years’ experience as a mobile administrator
• The ability to work independently
• Ability to work flexible hours, including weekends and public holidays where required
• Able to demonstrate good knowledge and experience in problem solving, analytical skills and organizational skills
• Advanced Excel, MS Word, and Power Point proficiency
• Knowledge of mobile device management processes
• Knowledge of device management software (Intune, Manage Engine)
• Knowledge of Mobile Network operators and how the provision simcards
• Above average verbal and written communication skills
• Ability to resolve conflict effectively
• Ability to handle work related stress and work effectively under pressure
• Ability to work independently and ability to meet strict deadlines
• Highly motivated and enthusiastic

Mobile Device Specialist Position Specific Requirements:

• Own reliable transport is required as the technician will be required to travel to sites for onsite support from time to time

General requirements

• Standby, overtime and shift work maybe required