Monitor Room Operator (Post Level 17) at University of the Free State

Duties and responsibilities:

• Operate and maintain surveillance equipment, watch both live and recorded video surveillance footage. 
• Watch multiple monitors at once and make notes of any unusual occurrences and report to the Shift leader. 
• Must be able to work without constant supervision. 
• Must communicate over the two-way radio and direct the officers to the scenes in the shortest and safest way. 
• Safe and correct storing of footage information for investigation purposes. 
• Test the redpolls (panic buttons) weekly and submit a report. 
• Monitor the fire detection systems.
• Monitor all alarms and CCTV cameras. 
• Activate response members for intruder alarms and incidents observed via CCTV cameras 
• Record incidents and keep them for evidence purposes.
• Produce incident reports and submit them to the shift leader.
• Ensure that all security systems function properly and keep a record of faulty equipment.
• Escalate the faulty equipment report to the shift leader.
• Produce preliminary investigation notes for the investigations.
• Collect and process information.
• Perform preliminary investigation through CCTV cameras.
• Provide statements for investigation purposes.
• Attend court cases or disciplinary hearings as and when required to do so.
• Conduct static guarding, patrolling and crime prevention when required by the shift leader.
• Carry out the duties of the duty room operator when a need arises.
• Provide backup during incidents when a need arises.

Inherent requirements:

• Grade 12 on NQF Level 4 (attach a copy).
• A valid Grade C PSIRA certificate (attach a copy).
• A minimum of one (1) year relevant work experience. 

Recommendations:

• CCTV monitoring certificate (attach a copy).
• Experience within the higher education environment.
• First Aid certificate (attach copy). 
• Fire Fighting Certificate (attach copy).

Competencies
Required competencies:
Results Orientated:

• The ability to set high standards, establish tough goals, and to work to achieve success.
• The ability to be reliable, responsible, dependable and to fulfil obligations.

Strategic Thinking:

• The ability to deal with several activities at a time.
• The ability to carefully analyse information and use logic to address issues and problems at work.

Business Acumen:

• The ability to adhere to rules and strictly follow work regulations.
• Proficient in using MS Office.

Leading:

• The ability to maintain high levels of personal motivation, energy and enthusiasm.
• The ability to be cooperative with others, display a good-natured attitude and encourage people to work together.

Building Coalitions:

• The ability to be self-assured and at ease with people in all types of social situations.
• The ability to interact with others and establish personal connections with people.

Closing date:
20 july 2026