Monitoring Technician at Cyberlogic

PURPOSE OF POSITION:

• Responsible for logging, actioning, and managing alerts created by the Cyberlogic monitoring systems. Performs the initial investigation and first-level troubleshooting. Prioritizes and escalates alerts, as necessary.

KEY RESPONSIBILITIES:

• Logging alerts generated by the Cyberlogic monitoring systems
• Routing alerts quickly and accurately in compliance with our SLA.
• Performing first-level troubleshooting of alerts.
• Identifying trends on incoming monitoring alerts.
• Providing communication and status updates to team members and clients where necessary

CORE COMPETENCIES:

• Following Instructions and Procedures
• Analysing
• Learning and Researching
• Applying Expertise and Technology
• Delivering Results and Meeting Client Expectations
• Technical knowledge
• Information gathering
• Analytical skills

KEY REQUIREMENTS:

• Diploma IT Eng or equivalent
• Network+
• Microsoft Certification MCSA: Windows Server 2016
• Microsoft Azure Fundamentals
• Experience with Autotask and/or N-Central
• 1 years’ experience in IT Customer Service environment

DESIRED REQUIREMENTS:

• Attendance to all Cyberlogic provided training and technical workshops.
• Completion of all training requirements for Cyberlogic tools and product suites.