Job Vacancies at Cyberlogic

PURPOSE OF POSITION:

• The Information Security Governance, Risk and Compliance Analyst provides support to all client organisation-wide information governance activities. The position focuses on establishing and ensuring adherence to enterprise information security policies, standards and practices, both at the department and Business and Functional areas level, to achieve the required level of consistency, quality and protection to meet overall business needs.
• This position will also provide input into strategic roadmaps and critical dashboards to provide management status to executive leadership. A GRC analyst will provide support in reviewing and editing existing Information Security Policies and Standards, manage and report on awareness training platforms as well as perform compliance checks on client systems.
• A person with this role must be able to understand complex information and communicate the information to people with diverse professional backgrounds.

KEY RESPONSIBILITIES:

• Draft and review information security related policies
• Carry out risk assessments and control reviews
• Serve as a liaison between Business and Functional areas and technology to ensure that Information Security Policies related business requirements for protecting sensitive data are clearly defined, communicated, and well understood and considered as part of operational prioritization and planning.
• Be an information security consultant in discussions regarding clients’ information security strategies.
• Verify compliance with the agreed policies
• Manage security awareness reports
• Analyse and account for positive and negative variances in report data

CORE COMPETENCIES:

• Deciding & Initiating Action
• Working with People
• Adhering to Principles & Values
• Persuading & Influencing
• Presenting & Communicating
• Writing & Reporting
• Applying Expertise & Technology
• Analysing
• Learning & Researching
• Creating & Innovating
• Formulating Concepts & Strategies
• Planning & Organising
• Delivering Results & Meeting Client Expectations
• Following Instructions & Procedures
• Adapting & Responding to Change
• Coping with Pressure
• Achieving Goals & Objectives

KEY REQUIREMENTS:

• Relevant Tertiary Qualification
• At least 2-3 years working experience in information security governance, risk and compliance.
• Excellent Communication skills (Written and Verbal)
• CISA, CISM or CISSP preferable

DESIRED REQUIREMENTS

• You may be required to travel to clients or our other offices. Own vehicle and a valid driver’s license is required.

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PURPOSE OF POSITION:

• Responsible for logging, actioning, and managing alerts created by the Cyberlogic monitoring systems. Performs the initial investigation and first-level troubleshooting. Prioritizes and escalates alerts, as necessary.

KEY RESPONSIBILITIES:

• Logging alerts generated by the Cyberlogic monitoring systems
• Routing alerts quickly and accurately in compliance with our SLA.
• Performing first-level troubleshooting of alerts.
• Identifying trends on incoming monitoring alerts.
• Providing communication and status updates to team members and clients where necessary

CORE COMPETENCIES:

• Following Instructions and Procedures
• Analysing
• Learning and Researching
• Applying Expertise and Technology
• Delivering Results and Meeting Client Expectations
• Technical knowledge
• Information gathering
• Analytical skills

KEY REQUIREMENTS:

• Diploma IT Eng or equivalent
• Network+
• Microsoft Certification MCSA: Windows Server 2016
• Microsoft Azure Fundamentals
• Experience with Autotask and/or N-Central
• 1 years’ experience in IT Customer Service environment

DESIRED REQUIREMENTS:

• Attendance to all Cyberlogic provided training and technical workshops.
• Completion of all training requirements for Cyberlogic tools and product suites.

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PURPOSE OF POSITION:

• Provide 3rd level and/or expert level support to the greater Operations department. Responsible for assisting the Infrastructure Support Technicians with solving infrastructure incidents/problems. Leading investigations of escalated issues and seeking solutions to more complex problems. Primary team for facilitating changes to all client infrastructures (RFC).

KEY RESPONSIBILITIES:

• Always adhere to our client’s specific security and change request protocols.
• Provide 2nd line support on infrastructure related requests from clients.
• Provide 1st line support on Azure and M365 requests or incidents.
• Provide 3rd line escalated support on hybrid infrastructure system generated alerts including but not limited to backups and AV.
• Provide guidance and mentorship to the IMT Support Technicians.
• Perform scheduled after hours work as required.
• Participate in advanced standby on a weekly rotational basis and will be primarily responsible for infrastructure related incidents.
• Perform root cause analysis on system generated alerts and problem requests.
• Participate in mini projects and non-OKR related activities.
• Assist the PCS team on projects when required.
• Always keep ITGlue documentation up to date when changes were made in a client environment.

CORE COMPETENCIES:

• Deciding and Initiating Action
• Working with People
• Writing and Reporting
• Applying Expertise and Technology
• Learning and Researching
• Coping with Pressure and Setbacks

DESIRED TECHNICAL COMPETENCIES:

• Technical knowledge
• Problem Solving (Troubleshooting)
• Communication
• Flexibility
• Training and Mentoring

KEY REQUIREMENTS:

• Veeam Sales Professional
• Veeam Technical Sales Professional
• AZ-800: Administering Windows Server Hybrid Core Infrastructure
• AZ-801: Configuring Windows Server Hybrid Advanced Services
• Microsoft 365 Certified: Enterprise Administrator Expert
• Exam AZ-104: Microsoft Azure Administrator

DESIRED REQUIREMENTS:

• Attendance to all Cyberlogic provided training and technical workshops