Motor Loss Ratio Manager (Six Months Contract) - Parktown at Hollard Insurance

Job Advert Summary    

• Hello…an exciting new opportunity has just become available in our HINT, General Insurance area. We are looking to recruit a Motor Loss Ratio Manager (Six Months Contract) . 

Motor Loss Ratio Management:

• Build and Maintain Relationships with HINT country management and claims teams.
• Spend time within identified HINT countries conducting both macro and micro environmental analysis e.g. Economic and Technological environments, Suppliers and Customers etc.
• Conduct Competitor analysis e.g. motor excess structures and policy limits
• Document the SWOT analysis results to provide guidelines on Claims Cost Control opportunities that can be implemented.
• Identify opportunities in the motor functions and map processes with Hollard S.A Claims Cost Control as the blueprint.
• Conduct a cost benefit analysis for HINT senior management and country leadership team

Agree on opportunities to be implemented:

• Map and manage implementation of agreed processes and strategies. 
• Focus on process optimisation and improvement (bringing AI into country’s motor claims processes).
• Share updated tracker highlighting improvements / deviations from set Action items.
• Determine and measure compliance of set processes and philosophies.
• Track and report on country’s motor claims spend and benefits from implemented processes.

HINT - Claims Cost Control Process & Claims Procurement Implementation:

• Hold initial meetings with each HINT Country to lay foundation of Claims processes and functions.
• Arrange workshops between HINT Country and Claims Cost Control Centre Managers incl Claims Procurement and Customer Experience team.
• Establish and implement strategic partnership models in collaboration with Hollard Insure Claims Cost Control Centres.
• Establish and implement strategic partnership models in collaboration with Claims Procurement teams.
• Set up appropriate process on boarding presentations, identify key stakeholders from Hollard S.A and respective HINT country to be part of on boarding workshops and create a working document.
• Incorporate SOPs in the broker processes and ensure alignment with Hollard Insure claims processes.
• Serve as a point of liaison for Claims Cost Control process queries before, during and after Go Live date.
• Implement Monthly meetings with HINT Country Claims management team to discuss any challenges, operational queries that may arise in initial period of Going live.
• Identify challenges in process or performance and implement measures to mitigate the challenges.

Information Technology (IT) / Actuarial Teams:

• Identify systems and initiatives within Hollard Insure S.A that have to be implemented by HINT.
• Engage with Insure IT in order to identify stakeholder availability for collaboration with HINT country’s IT department.  
• In collaboration with HINT IT department assist in implementing live performance tracker dashboards for identified motor KPIs.
• Dashboard matrix to be agreed with HINT and implemented accordingly.
• Constantly monitor the dashboards and identify performance trends per cell unit.
• In collaboration with respective HINT country teams, set improvement action items, targets and deadlines.
• Track performance improvements on the dashboard and report accordingly.

Reporting:

• Accurate and timeous submission of consolidated Hollard Insure S.A and HINT motor portfolio Claims Manco report.
• Accurate and timeous submission of Motor Loss Ratio Manco report per HINT country.
• Provide monthly view of motor loss ratios for the identified / agreed HINT countries.
• Provide a Cost Benefit Analysis per process / country.
• Monthly consolidated report on identified Motor Claims Cost Control Initiatives and milestone tracker per initiative.
• Submit monthly claims savings tracker for initiatives that have been implemented
• Hollard Insure S.A. and HINT motor loss ratio presentations for HINT (as and when required).
• Preparation of Townhall Presentations (as and when required).
• Provide HINT guidance in building Motor Loss Ratio dashboards.
• Provide monthly spend report.
• Bi-annual declaration of interest report on all staff members.

Relationships/Networking:

• Build and maintain relationships with Hollard S.A Insure stakeholders i.e. National Claims Cost Control Managers, Claims Procurement team.
• Build and maintain relationships with HINT country management and claims teams.
• Build and maintain excellent / collaborative relationships with colleagues.
• Build and maintain relationships with Industry Bodies and external suppliers.
• Drive relationship management with Brokers and  their management teams.

Required Knowledge and Experience    

• At least 10 years short term insurance industry and product knowledge
• 5 Years knowledge and experience in short term motor claims
• 2 years management/supervisory role within an short term motor claims
• Project management exposure
• FAIS compliant
• Excellent MS Office skills

People Management

• Excellent verbal and written communication skills
• Relationship and networking ability
• South African Legal knowledge and understanding
• Business and Financial understanding
• Fraud detection skills
• South African insurance market
• Operating Methodologies of insurance industry
• Investigative techniques
• Negotiation
• Project management

Educational Requirements    

• NQF level 6 General Insurance related qualification 
• Business / Financial Diploma or Degree will be an added advantage 
• RE 1 (FAIS compliant)