Fresh Opportunities at Hollard Insurance

Role Objectives:

• Provide an efficient credit control service within the prescribed period and within the set standards required by the company thus contributing to the productivity of the branch.
• Enhance the image of the company through the continuous delivery of efficient and effective customer service.

Key Responsibilities:

• Technical expertise: To reconcile and allocate all premiums received from intermediaries/brokers within the prescribed period. Follow up with brokers/intermediaries with constant communication through internal broker consultants/broker consultants.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company.
• Service to brokers: Over and above normal credit control duties such as advice, referrals and other assistance.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Credit Control and reconciliation: 90% of premiums to be collected and cleared within the prescribed period (45 days) and the balance within the next six weeks.
• Unpaid debit orders: Notify brokers within 24 hours and follow up every week. To be cleared via receipt/underwriting entry or resubmitted for collection during the following month.  Exceptional cases to be referred to management.
• Collective lead policies: Liaise with broker consultants/underwriters to ensure that handling fees are debited / collected on all lead policies.
• Risk management: Underwriters to be advised of any changes affecting policies: endorsements /SASRIA not issued /cancellations: lapses/change in payment terms etc.
• Check and confirm payment in respect of any policy from which a claim may arise; calculate outstanding premiums due in respect of certain claims.
• Reports: Complete credit control age analysis and update list of outstanding premiums. 
• Refunds: Process refund requisitions within 48 hours.
• Journals: Raise journals to marry items and clear accounts where necessary.                                                                                     

Required Knowledge and Experience    

• Minimum of 3 -5 years credit control experience

Educational Requirements    

• Matric
• Insurance qualification or equivalent advantageous; credit control qualification

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Role Objective:

 

• The Junior Office Administrator role entails the responsibility of learning on the job, with the expectation of growth into a more senior position over time, involving tasks such as maintaining accurate financial records, reconciling underwriting information, ensuring precise transaction capture, and providing support to various teams in the Hollard Travel COE.

Key Responsibilities:
Financial Administration

• Assist in maintaining accurate financial records.
• Record underwriting information daily.
• Reconcile claims and premiums monthly.
• Collaborate with the finance team for budget tracking.
• Capture transactions from bank statements.
• Reconcile bank accounts and deposits.
• Support various teams by compiling essential documents and reports.
• Prepare payment requisitions, invoices, supporting documents and statements, ensuring accuracy.
• Present monthly cashbook reconciliations for review.
• Communicate regularly with team for feedback and improvement.
• Create accurate EFT payments with necessary documents attached.
• Follow up on unallocated deposits and payments daily and address daily queries within a 24-hour timeframe.
• Assist in monthly and quarterly reporting.
• Support audit requests and handle ad hoc tasks.

General Office Administration:

• Handle day-to-day tasks like filing, data entry, and managing office supplies.
• Provide administrative support to various departments.
• Organize and schedule meetings, appointments, and events.
• Respond to phone calls and emails promptly.
• Maintain a neat and organized office environment.
• Ensure proper filing and documentation of financial and administrative records.
• Manage electronic and paper filing systems.

Required Knowledge and Experience    

• 1- 2 years’ experience in insurance accounting in the Financial Services industry would be advantageous
• Basic knowledge of accounting principles
• Proficient in Microsoft Office Suite
• Good interpersonal communication skills
• Analytical thinking and problem solving skills
• Good time management skills
• Strong organizational and multitasking skills.

Educational Requirements    

• Matric essential or equivalent
• Financial Diploma or Studying toward a financial qualification

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Job Advert Summary    

• Hello…an exciting new opportunity has just become available in our HINT, General Insurance area. We are looking to recruit a Motor Loss Ratio Manager (Six Months Contract) . 

Motor Loss Ratio Management:

• Build and Maintain Relationships with HINT country management and claims teams.
• Spend time within identified HINT countries conducting both macro and micro environmental analysis e.g. Economic and Technological environments, Suppliers and Customers etc.
• Conduct Competitor analysis e.g. motor excess structures and policy limits
• Document the SWOT analysis results to provide guidelines on Claims Cost Control opportunities that can be implemented.
• Identify opportunities in the motor functions and map processes with Hollard S.A Claims Cost Control as the blueprint.
• Conduct a cost benefit analysis for HINT senior management and country leadership team

Agree on opportunities to be implemented:

• Map and manage implementation of agreed processes and strategies. 
• Focus on process optimisation and improvement (bringing AI into country’s motor claims processes).
• Share updated tracker highlighting improvements / deviations from set Action items.
• Determine and measure compliance of set processes and philosophies.
• Track and report on country’s motor claims spend and benefits from implemented processes.

HINT - Claims Cost Control Process & Claims Procurement Implementation:

• Hold initial meetings with each HINT Country to lay foundation of Claims processes and functions.
• Arrange workshops between HINT Country and Claims Cost Control Centre Managers incl Claims Procurement and Customer Experience team.
• Establish and implement strategic partnership models in collaboration with Hollard Insure Claims Cost Control Centres.
• Establish and implement strategic partnership models in collaboration with Claims Procurement teams.
• Set up appropriate process on boarding presentations, identify key stakeholders from Hollard S.A and respective HINT country to be part of on boarding workshops and create a working document.
• Incorporate SOPs in the broker processes and ensure alignment with Hollard Insure claims processes.
• Serve as a point of liaison for Claims Cost Control process queries before, during and after Go Live date.
• Implement Monthly meetings with HINT Country Claims management team to discuss any challenges, operational queries that may arise in initial period of Going live.
• Identify challenges in process or performance and implement measures to mitigate the challenges.

Information Technology (IT) / Actuarial Teams:

• Identify systems and initiatives within Hollard Insure S.A that have to be implemented by HINT.
• Engage with Insure IT in order to identify stakeholder availability for collaboration with HINT country’s IT department.  
• In collaboration with HINT IT department assist in implementing live performance tracker dashboards for identified motor KPIs.
• Dashboard matrix to be agreed with HINT and implemented accordingly.
• Constantly monitor the dashboards and identify performance trends per cell unit.
• In collaboration with respective HINT country teams, set improvement action items, targets and deadlines.
• Track performance improvements on the dashboard and report accordingly.

Reporting:

• Accurate and timeous submission of consolidated Hollard Insure S.A and HINT motor portfolio Claims Manco report.
• Accurate and timeous submission of Motor Loss Ratio Manco report per HINT country.
• Provide monthly view of motor loss ratios for the identified / agreed HINT countries.
• Provide a Cost Benefit Analysis per process / country.
• Monthly consolidated report on identified Motor Claims Cost Control Initiatives and milestone tracker per initiative.
• Submit monthly claims savings tracker for initiatives that have been implemented
• Hollard Insure S.A. and HINT motor loss ratio presentations for HINT (as and when required).
• Preparation of Townhall Presentations (as and when required).
• Provide HINT guidance in building Motor Loss Ratio dashboards.
• Provide monthly spend report.
• Bi-annual declaration of interest report on all staff members.

Relationships/Networking:

• Build and maintain relationships with Hollard S.A Insure stakeholders i.e. National Claims Cost Control Managers, Claims Procurement team.
• Build and maintain relationships with HINT country management and claims teams.
• Build and maintain excellent / collaborative relationships with colleagues.
• Build and maintain relationships with Industry Bodies and external suppliers.
• Drive relationship management with Brokers and  their management teams.

Required Knowledge and Experience    

• At least 10 years short term insurance industry and product knowledge
• 5 Years knowledge and experience in short term motor claims
• 2 years management/supervisory role within an short term motor claims
• Project management exposure
• FAIS compliant
• Excellent MS Office skills

People Management

• Excellent verbal and written communication skills
• Relationship and networking ability
• South African Legal knowledge and understanding
• Business and Financial understanding
• Fraud detection skills
• South African insurance market
• Operating Methodologies of insurance industry
• Investigative techniques
• Negotiation
• Project management

Educational Requirements    

• NQF level 6 General Insurance related qualification 
• Business / Financial Diploma or Degree will be an added advantage 
• RE 1 (FAIS compliant)

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Job Advert Summary    

The role is responsible for managing the Corporate Actuarial function of the business. This includes management of a team responsible for Life Insurance IFRS Valuations and Assumption setting; Life Insurance Actuarial Regulatory Reporting; Life Actuarial Systems and Modelling and Life Insurance Solvency Capital Management and Reporting. The function is further responsible for reporting of actuarial business metrics for the Life Licences.  Candidates with the right experience will also be expected to manage the group actuarial team, that is responsible for all group reporting, group regulatory reporting, submissions to all Committees within Hollard, as well as running the internal Actuarial governance forums.

Key Responsibilities

 

• Through leadership driving delivery in all Corporate Actuarial functions of the business which includes solvency and capital, ORSA scenarios and projections, reinsurance, regulatory reporting, reserving, EV and VNB calculations, budgeting, risk and capital management.

Oversee and accountable for Actuarial Valuations

• Monthly reserving calculations for two life subsidiaries;
• Monthly embedded value and VNB calculations and reporting for life subsidiaries;
• Regular experience investigations and basis setting for actuarial valuations;
• Provision of budget support for life subsidiaries;
• Implementation of IFRS17 actuarial workstream.

Oversee and accountable for Solvency

• Calculate the solvency position of the Life Licences quarterly to ensure that we operate within the bounds as determined by the shareholder risk appetite.

Minimise the capital strain on the group through refining solvency calculation

• The solvency calculation is imperative in the risk management strategy which highlights key risks to the business
• Oversee all quantitative aspects of the ORSA for the life licences.
• Contributing to the Investment strategy of Hollard Life including Asset Liability Matching
• Optimise solvency through methodology and/or other measures

Oversee and accountable for EV and VN
Quarterly EV calculations assess long-term value creation, highlighting deviations from the long-term business plan

• Monthly calculation of Value of New Business, reporting on the results to Business, highlighting experience variance and required focus areas.
• Oversee and accountable for Budgets

Preparation of Budget Models, projection of Income Statement (underwriting components), EV, VNB and other actuarial metrics

• Projection of SAM balance sheet, SCR and budget scenarios
• Stakeholder management and collaboration with other teams 
• Oversee and accountable for Actuarial System Development

Ensure and enable development of appropriate actuarial systems to perform actuarial modelling

• Implement modelling policy and ensure compliance
• Oversee and accountable for Regulatory Requirements

Provide input into solvency reporting to the prudential authority

• Required reporting to the Financial Services Conduct Authority
• Manage the transition to IFRS17
• Operate as key stakeholder of the Head of Corporate Actuarial Function
• Engage with Hollard HAF
• Business Insights and Enablement

Provide Exco and senior management with management information and business insigths

• Provide guidance to business on management actions required to enhance profitability and achievement of new business profitability and ROC targets
• Advise business on financial aspects of new ventures and potential transactions
• Oversee and accountable for Group Solvency

Review Group Own Funds

• Calculate the solvency position of the Group to ensure that we operate within the bounds as determined by the shareholder risk appetite.
• Responsible for setting and managing group solvency range

Reporting

• Aggregating and provide all reporting to Group Finance and into the various forums
• Support to Group Finance for results interpretation
• Forecasting, budgeting, KPI’s and ORSA support to the group
• Responsible for pack submissions into Board committees

Required Knowledge and Experience    

• A minimum of 10 years relevant actuarial experience and a minimum of 5 years post-qualification experience (exceptionally strong candidates with a proven track record but less experience will be considered)
• Must have prior Life Insurance valuation experience or alternatively managed IFRS17 implementations
• Stakeholder management – ability to manage individuals providing support in subsidiaries; holding key discussions with executive management.
• Exceptional business acumen and broad business knowledge
• In-depth knowledge of financial accounting, actuarial and related processes
• People leadership
• Legislation and regulation in all operating environments
• Excellent interpersonal communication skills
• Analytical thinking skills

Educational Requirements    

• FASSA (or international equivalent, preferably specialising in Life or Investments).

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This involves:

• Providing a central point of contact with the financial services sector regulators (such as the Prudential Authority, Financial Sector Conduct Authority, National Credit Regulator, and Financial Intelligence Centre) to ensure timeous collation and submission of information with such regulators (e.g. maintaining regulatory returns and coordinating engagements with the regulators).
• Supporting the Senior Manager with identifying, escalating, and managing regulatory risk.
• Maintaining an understanding legislation affecting the Group in order to provide support and solutions.

Required Knowledge and Experience    
Experience: 

• 7 years’ relevant experience
• Financial services industry experience required, with previous experience in an insurance company highly advantageous
• Understanding of Twin Peaks model of financial sector regulation
• Previous FAIS licence and legal entity reporting desirable

Knowledge & Skills:

• Excellent verbal and writing skills to prepare regulatory documentation and communication with internal stakeholders and regulators.
• Detailed understanding of the regulators’ approach to conduct risk management, product governance, corporate governance, assurance frameworks, organisational systems / controls and key customer interfaces and related issues across the industry
• Thorough understanding of Insurance and Financial services with the keen ability to have ‘bigger picture’ thinking
• Analytical Ability
• Attention to detail Business Acumen
• Proficient in power point and presentations
• Proficient in excel
• Stakeholder Engagement and management
• Project Management
• Risk Management
• Proven track record of similar role in previous capacities

Key Responsibilities: 

• Support a working relationship with key internal stakeholders from the different Business units, Head of Control Functions and all central function to ensure you are able to identify who is required as part of the commenting process.
• Support the Senior Manager with engagements with the financial services sector regulators, namely, Information Regulator, BBBEE Commissioner, Competition Law Commissioner.
• In collaboration with the Senior Manager, prepare and maintain a formal communications plan to facilitate the scheduling of essential meetings and encouraging information sharing to maintain effective relationships with the authorities.
• Give input into established Hollard forums to communicate, share information, participate in engagements and provide commentary on regulations impacting the broader group as well as conduct and training as and when required.
• Collate data and provide trends, analysis and recommendations to mitigate market conduct risks to assist with driving a mature conduct discipline.

Coordinate statutory engagements with the regulators inter alia:

• Ensure that requests and queries received from regulators are appropriately routed within Hollard and responded to consistently (considering previous submissions) and timeously;
• Collate, consider with the Senior Manager and then submit applications and reports to applicable regulators within the timelines;
• Co-ordinate onsite visits, thematic investigations and ad-hoc engagements between the regulators and Hollard;
• Assist the Senior Manager with ensuring business is prepared for the regulatory engagements and provide guidance, support, and management of any resulting mitigating actions.
• Monitor and analyse regulatory developments and advise on how the proposed changes will affect current and proposed business activities. In addition, advise on the impact of the company's strategy on the organisation's inherent regulatory risk;
• Coordinate Hollard’s review, input to and potential lobbying activity related to new or revised relevant legislation and regulation.
• Assist with drafting and presenting overviews for information sessions/ interventions.
• Maintain industry networks and occasionally represent the group in industrywide affiliations/ memberships in order to increase industry expertise and acquire insight into international regulatory agendas in order to benchmark Group actions and experiences.
• Assist with the annual review process, collation and sign off, of the Hollard Regulatory Universe across the different BUs.
• Managing and retaining records of changes and current state is paramount.
• Assist with adhoc overall Group Compliance responsibilities as and when required.

Educational Requirements    

• Admitted attorney with the required qualifications
• Post Graduate Diploma in Compliance (preferred)

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Job Advert Summary    

• The Compliance Division within Group Compliance is looking for a Compliance Specialist to join their team. The Compliance Specialist advises and guides teams on the identification of relevant compliance risks and the development of compliance risk management plans.  

Required Knowledge and Experience    
Minimum:

• 3-5 years Business Compliance experience in Financial Services
• Solid understanding and experience in Business Processes environment, eg claims, sales, distribution

Skills: 

• Relationship management
• Communication (written and verbal)
• Investigative/auditing abilities
• Analytical thinking
• Problem solving
• Process mapping
• Presentation
• Report writing
• Computer Literacy (MS Office)
• Planning and organising – project level
• Legislative analysis and interpretation
• Assessment of the adequacy and effectiveness of controls
• Business Acumen
• Root cause analysis
• Intermediate: Excel & Word

Knowledge: 

• FAIS
• FICA (Money Laundering Laws)
• Long Term and Short Term Insurance Acts
• Pensions Fund Act
• POPIA

Key Responsibilities: 

• Assist teams to develop, implement and manage comprehensive compliance risk management plans through advising on:
• compliance requirements per business area
• identifying and rating the applicable compliance risks
• developing a compliance risk management plan
• the design of appropriate procedures and processes to manage identified risks
• implementing a continuous compliance risk monitoring process
• Perform effective monitoring and reporting of business compliance by conducting compliance monitoring reviews of high risk regulatory items within Business Units
• Distil new legislative requirements and effectively and practically translate the compliance requirements impacting on business operations, processes and practices to the management of those business areas.
• Proactively consult with business areas in order to align compliance requirement to current and future business activities.
• Facilitate compliance risk management workshops within teams to identify relevant regulatory risks.
• Review operational transactions, procedures and processes to determine whether they are compliant with relevant regulatory requirements.
• Identify and communicate compliance risk issues and/or irregularities and assess the adequacy and effectiveness of management’s proposed mitigation and prevention plans.
• Prepare reports on individual compliance monitoring reviews.
• Participate in and contribute to high level summary reporting to business units.
• Participate in and contribute to Board Reporting for the Group.
• Assist in preparation and submission of reports.
• Manage and maintain positive relationships with internal and external stakeholders.

Educational Requirements    
Minimum:

• Related Degree or IISA Licentiate/Associate - Legal or Auditing Degree (preferred)
• Compliance Management Certificate  an advantage (NQF 7) 

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Key responsibilities:
Azure Cloud Development

• Utilize experience in Azure services and features to architect and implement cloud-based solutions, ensuring scalability, reliability, and security.
• Develop Azure Functions, Logic Apps, and other serverless components to enhance the flexibility and efficiency of our services.

Service Development with C#

• Collaborate with cross-functional teams, understanding business requirements and implementing services that align with organizational goals.
• Develop, enhance, and maintain microservices and APIs within the .NET framework, employing expertise with Azure App Service and other relevant Azure services.

Integration Solutions

• Design and implement integration solutions, connecting internal and external systems, and utilizing Azure Integration Services.
• Work closely with stakeholders to understand integration requirements and implement solutions using Azure Logic Apps, Service Bus, and other Azure integration tools.

Middleware and Message Queues

• Implement and maintain middleware solutions and message queues, utilizing Azure Service Bus or other Azure messaging services.
• Ensure the reliability and performance of message-based communication channels within the Azure environment.

Data Transformation and Mapping

• Develop data transformation and mapping processes using Azure Data Factory or other relevant Azure data services.
• Collaborate with data engineers to ensure data quality and accuracy throughout the integration process.

Monitoring and Optimization

• Implement monitoring solutions using Azure Monitor and other Azure DevOps tools to track the performance and health of services and integrations.
• Continuously optimize existing services and integrations for improved efficiency and responsiveness within the Azure environment.

Required Knowledge and Experience    

• 6+ years of proven experience in developing and maintaining services and integrations in a complex and dynamic environment, with a strong emphasis on Azure and C#.
• Proficiency in C# and hands-on experience with Azure services, including but not limited to Azure Functions, Logic Apps, Service Bus, Azure App Service, and Azure DevOps.
• Experience with middleware technologies, message queues, and API development within the Azure ecosystem.
• Strong understanding of data transformation, mapping, and integration patterns within Azure.

Educational Requirements    

• Diploma or Bachelor's Computer Science, Engineering, or equivalent.

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Key Responsibilities:
Full Stack Development:

• Take ownership of end-to-end software development, from conception to deployment, covering both front-end and back-end aspects.
• Collaborate with cross-functional teams to understand requirements, architect scalable solutions, and implement feature-rich applications.

Technology Leadership:

• Stay abreast of industry trends and emerging technologies, providing leadership in the adoption of best practices and cutting-edge tools.
• Mentor and guide junior developers, fostering a culture of continuous learning and skill development within the team.
• Take on a self-managed approach to projects and assigned work items. Demonstrate the ability to manage your workload effectively, meeting project timelines and objectives.

System Architecture:

• Contribute to the design and architecture of scalable and maintainable systems, ensuring adherence to industry standards and best practices.
• Identify opportunities for system optimization and implement improvements to enhance overall performance.

Code Quality and Testing:

 

• Implement and advocate for coding standards to ensure the production of high-quality, maintainable code.
• Perform design and code reviews, actively contributing to maintaining high code quality, optimal performance, and application responsiveness.

 

• Conduct thorough testing of applications, including unit testing, integration testing, and performance testing.

Collaboration and Communication:

 

• Work closely with product managers, UI/UX designers, and other stakeholders to translate business requirements into technical solutions.
• Communicate effectively within the development team and across departments, fostering a collaborative and transparent work environment.

Required Knowledge and Experience    

• 6+ years of proven experience as a Full Stack Developer with expertise in both front-end, services and back-end technologies.
• Expert in C#, .Net, Azure DevOps, JSON, OOP, SQL, MVC, Web Services (Restful or WCF), Entity Framework, Unit Testing, SSRS, .Net Core, Visual Studio
• Experience in various development methodologies and frameworks, e.g. WPF, MVC, ASP.Net
• Experience in Agile Methodologies (Scrum)
• Strong understanding of database management systems, API development, and cloud platforms.
• Demonstrated ability to lead and mentor a team, fostering a positive and collaborative work culture.
• Solid experience in designing, developing, and deploying RESTful services, secure coding practices, data encryption, hashing, sharding, separation of concerns.
• Experience in build, test and deployment automation is advantageous

Educational Requirements    

• Diploma or Bachelor's Computer Science, Engineering, or equivalent.

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Key Responsibilities:
Full Stack Development & Technical Leadership:

 

•  Lead the development and delivery of innovative software solutions as a Lead Software Developer, leveraging extensive expertise in C# and Full Stack .Net technologies. Provide technical guidance and mentorship to junior developers, ensuring the team adheres to coding standards, best practices, and development deadlines.

 Collaborative Development:

 

• Foster a collaborative environment within the development team to design and implement cutting-edge software solutions. Actively participate in code reviews, testing, and deployment activities to guarantee the reliability, security, and performance of software solutions.

Mentorship and Adherence:

 

• Take a mentorship role for junior developers, guiding their professional growth and ensuring strict adherence to coding standards and best practices. Uphold development deadlines through effective leadership and collaboration.

Translation of Requirements:

 

• Translate stakeholder needs and requirements into comprehensive technical specifications. Effectively communicate with both technical and non-technical stakeholders, bridging the gap between business objectives and precise technical implementation.

Scalability and Maintenance:

 

• Ensure software solutions are scalable, maintainable, and subject to continuous improvement initiatives to enhance efficiency. Develop web applications, integrate databases, design API interfaces, and implement new functionality enhancements.

Legacy System Maintenance:

 

• Optimize and enhance existing and legacy systems, leveraging experience to ensure optimal performance and scalability, and upgrading components as needed.

Quality Assurance:

 

• Implement robust unit testing for new software modules and services, contributing to the creation of reliable and high-performance applications. Optimize applications for maximum speed and scalability, emphasizing performance and responsiveness.

Meeting Deadlines:

 

• Embrace a self-managed approach to projects and work items. Demonstrate effective workload management, meeting project timelines and objectives. Empower the team to meet overall deadlines through leadership and collaboration.

Code Quality and Review:

• Conduct thorough design and code reviews, actively contributing to maintaining high code quality, optimal performance, and application responsiveness. Uphold a culture of excellence in software development within the team.

Required Knowledge and Experience    

• Bring over 10 years of comprehensive full-stack software development expertise, emphasizing a focus on C# and Full Stack .Net technologies.
• Prioritize hands-on experience with the software development life cycle and agile methodologies, which will be highly valued.

Educational Requirements    

• Diploma or Bachelor's Computer Science, Engineering, or equivalent.

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Job Advert Summary    
To calculate the capital requirements and solvency position of the non-life insurance business, and submit the relevant regulatory returns on a quarterly basis. Responsible for maintaining and improving the robustness of the capital calculation and reporting processes, and supporting the business with requests regarding the solvency implications of business ventures.

Required Knowledge and Experience    

• Calculation of the Solvency Capital Requirements
• Projection of the solvency positions
• Completion of the statutory returns
• Calculation of the return on capital, and reporting to business stakeholders
• Maintaining the internal model and calculating the economic capital requirement
• Assist with solvency-related input to the ORSA
• Provide inputs to the HAF
• Assist with capital optimisation
• Assess the solvency implications of new projects and business ventures
• Reporting to internal committees
• Knowledge of the prudential standards
• Excellent Excel skills
• Programming experience would be beneficial, particularly in:
• Remetrica
• VBA
• SQL
• Accuracy, quality and deadline driven

Educational Requirements    

• Relevant Degree
• Minimum 3 Years short-term actuarial experience
• Passed 13 - 15 actuarial exams