Credit Controller - Parktown at Hollard Insurance

Role Objectives:

• Provide an efficient credit control service within the prescribed period and within the set standards required by the company thus contributing to the productivity of the branch.
• Enhance the image of the company through the continuous delivery of efficient and effective customer service.

Key Responsibilities:

• Technical expertise: To reconcile and allocate all premiums received from intermediaries/brokers within the prescribed period. Follow up with brokers/intermediaries with constant communication through internal broker consultants/broker consultants.
• Customer service: Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the company.
• Service to brokers: Over and above normal credit control duties such as advice, referrals and other assistance.
• Effective and timeous communication: Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Credit Control and reconciliation: 90% of premiums to be collected and cleared within the prescribed period (45 days) and the balance within the next six weeks.
• Unpaid debit orders: Notify brokers within 24 hours and follow up every week. To be cleared via receipt/underwriting entry or resubmitted for collection during the following month.  Exceptional cases to be referred to management.
• Collective lead policies: Liaise with broker consultants/underwriters to ensure that handling fees are debited / collected on all lead policies.
• Risk management: Underwriters to be advised of any changes affecting policies: endorsements /SASRIA not issued /cancellations: lapses/change in payment terms etc.
• Check and confirm payment in respect of any policy from which a claim may arise; calculate outstanding premiums due in respect of certain claims.
• Reports: Complete credit control age analysis and update list of outstanding premiums. 
• Refunds: Process refund requisitions within 48 hours.
• Journals: Raise journals to marry items and clear accounts where necessary.                                                                                     

Required Knowledge and Experience    

• Minimum of 3 -5 years credit control experience

Educational Requirements    

• Matric
• Insurance qualification or equivalent advantageous; credit control qualification