National Accounts Controller at The Heineken Company

Purpose of the job

• Responsible for contacting debtors and collection of outstanding payments, as well as managing claims and disputes arising from customers.

Key Responsibilities

• Analyses payments and identify short payments and disputes.
• Reconcile differences and apply the payments to invoices.
• Contact debtors for payments/outstanding amounts on accounts.
• Send letters of demand (post reminders, follow-ups and final demands being sent out)
• Manage the process of collections to legal action.
• Conduct reconciliations once payment has been made.
• Overdue greater than 60days handed over to legal.
• Manage the claims process on discounts, returns, bottles and stock corrections.
• Investigate validity of claim when a customer submits a complaint.
• Handling of quality claims (e.g. glass in wine, open bottles, etc.)
• Collecting information for reports on the claims and disputes that have been submitted
• Identify repayment opportunities for accounts in default.
• Repayment requests managed within a maximum 4-week period.
• Longer than 4 weeks repayment referred to the legal controller.
• Handed over to legal when defaults on arrangement.
• Allocate payments received to open invoices.
• Allocate payments as per remittance received.
• Apply applicable discount as per term.
• Maintain sound working relationship with stakeholders.
• Build, support, and maintain healthy, diverse internal and external relationships to ensure achievement of organizational goals. 
• Keep minutes of stakeholder meetings
• Proactive risk identification, mitigation, and management
• Ensure compliance to Order to Cash policies, procedures
• Compile, submit and present various reports as required.
• Provide progress reports and performance reports when required.
• Take responsibility for own development and contribute to team effectiveness.
• Develop effective manager and peer working relations.
• Take responsibility of own performance goals and personal growth
• Culture Shaping Survey IDP in place.
• Managing your career (EPMS Scorecard, IDP and Career Plan in place)
• Drive own development to ensure knowledge and skills remain current.
• Assist with the up skilling of the team where gaps have been identified.

Job Requirements

Education

• Relevant tertiary qualification in Finance/Credit

Experience

• Minimum 3 years collection experience in an FMCG environment
• Understanding of Call/Contact Centre operating models, performance requirements and reporting
• Knowledge of and experience using automated debt collection solutions / software
• SAP experience highly beneficial
• Computer literate and proficiency with the Microsoft Office suite of products, especially MS Excel
• Excellent analytical skills along with the ability to create and present detailed reports.
• Ability to accurately process numerical data.
• Effectively prioritize daily workload
• Problem-solving attitude
• Understanding of debit/credit entries
• Excellent verbal and written ability
• Highly motivated and enthusiastic and able to respond to changes in priorities.
• Confident and articulate team player
• Good understanding of business processes, controls, and documentations.
• Build relationships both in credit department and across departments

HEINEKEN Behaviours

Demonstrates HEINEKEN Behaviours aligned to role expectations:

Deliver:

• Play to win & celebrate success.
• Deliver the goods.
• Shape
• Think consumer first.
• Make courageous moves.
• Connect
• Champion a culture of belonging.
• Learn, share & reapply.
• Develop
• Have real conversations.
• Embrace learning & growth.

Closing Date: 14/03/2026